Aug 9, 2016, 1:04 pm
Last edit by: TheLifeOfA_NKCM
As most of us ...well, all of us, know, there was a power failure at ground ops in ATL on Monday (2016-08-08) at 2:39AM which lead to mass-cancellations and delays and rebookings spanning as far as next Sunday (2016-08-21) as of Aug 9. Passengers didn't hesitate to display their dissapointment, Twitter, ACS, and DL phone lines were ambushed with customers. In an effort to keep our fellow flyers informed on the incoming changes and information, this Wiki was formed.
You may all feel free to edit it as your leisure as we continue to watch this develop..
If you are currently at an airport right now, your information on the ongoing events and current situation there is equally as valuable. Thanks for your input.
If you have part of an article in your post, please cite it with a URL to it's
origin.
Airport & Support Situation..
NRT: Foam or Blowup Pad, Crackers, and water given out to customers for sleeping prior to hotel voucher last night
MSP: "Security Lines best since reconfiguration"
---
Note:
Some passengers are reporting long waiting queues on DL phone lines. If possible avoid contacting DL CSR by phone (DM and medallion lines are also expected to have a notably longer wait as well) and instead redirect att'n to Twitter which has been said to be notably quicker than other means of assistance, including Need Help Centers and Gate Agents. Fly Delta and Delta.com should also be permitting rebooking on to other flights at this time. If you are unable to take advantage of any of these methods, express add'l patience
Delta Related Updates:
---
August 11th, 2016 // 11:00AM ET - Flights OPs Return to Normal
Flight operations have returned to normal following Mondays outage, airline officials said at noon today. Delta started the day with roughly 25 mainline flights canceledsome due to bad weather in the Midwestand no additional cancellations are anticipated.
The airline is back on its feet, moving past this weeks disruption and operating normally, said Dave Holtz, S.V.P. - Operations and Customer Center. Running a reliable operation is something we pride ourselves on and frankly, that didnt happen this week. But our teams have worked tirelessly to bring back the dependable airline our customers have known us to be and have come to expect from us.
SLC.jpgWith the impact of the power loss is in the rearview mirror, the airline is carefully monitoring the development of a weather system that may hit the eastern third of the U.S. later today, with the possibility of air traffic control-related delays possible in the Northeast. No additional cancellations as a result of weather are expected, however.
The airline plans to fly more than 610,000 people today. By noon Thursday, nearly 2,200 flights had departed with more than 85 percent departing within 15 minutes of the scheduled departure time.
Even so, customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Delta's travel waiver has been extended through Thursday.
Monday morning an uninterrupted power source switch experienced a small fire which resulted in a massive failure at Deltas Technology Command Center. This caused the power control module to malfunction, sending a surge to a transformer outside of Delta, resulting in the loss of power. The power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didnt switch over to backups. Around 300 of about 7,000 data center components were discovered to not have been configured appropriately to avail back-up power. In addition to restoring Deltas systems to normal operations, Delta teams this week have been working to ensure reliable redundancies of electrical power as well as network connectivity and applications are in place.
---
August 10th, 2016
Travel waiver impacted dates now extended to include August 11th
https://www.delta.com/content/www/en...em-outage.html
---
4:30PM ET // August 10th, 2016 - Delta has canceled 317 flights today, none in the last hour. Of 3,100 flights that have departed during the day, about 2/3 left within 30 minutes of their scheduled departure time.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
Delta CEO Bastian: 'This isn't who we are'
---
2:30PM ET // August 10th, 2016 - Delta has canceled 311 flights today. About 2,540 flights have departed, 70 percent of those within 30 minutes of the scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
---
12:30 PM ET // August 10th, 2016 - Delta has added a few more cancellations, bringing the number today to 278. About 1,950 flights have departed, 75 percent of those within 30 minutes of scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta also extended its offer of compensation to customers significantly affected by delays or lengthy cancellations. Many customers have already been contacted by Delta.
---
11:00AM EDT // August 10th, 2016 - Delta officials anticipate returning to a normal operation by afternoon Wednesday following an outage Monday that disrupted the flight schedule, though scattered thunderstorms expected in the eastern U.S. may slow the recovery.
By late morning, Delta had canceled 255 flights while 1,500 flights departed. About 80 percent of those flights departed within 30 minutes of their scheduled time.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
Were in the final hours of bouncing back from the disruption, said Bill Lentsch, Deltas Senior Vice President Airport Customer Service and Airline Operations. Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Delta extended its offer of compensation to customers significantly affected by delays or cancellations. Many customers have already been contacted by Delta.
---
7:00AM ET // August, 10th, 2016 - Delta officials anticipate returning to a normal operation by mid-to-late afternoon Wednesday following an outage Monday that disrupted the airlines flight schedule, though a chance of scattered thunderstorms expected in the eastern U.S. may have the potential to slow the recovery.
Teams across the airline continued work during the overnight hours to bring an end to the impact of Mondays outage that disrupted operations. Delta will start the Wednesday operation with a little over 150 system-wide cancellations after roughly 800 flights were canceled Tuesday.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
Were in the final hours of bouncing back from the disruption, said Bill Lentsch, Deltas Senior Vice President Airport Customer Service and Airline Operations. Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.
Delta CEO Bastian: 'This isn't who we are'
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta Airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Through noon ET, Delta will extend its offer of compensation to customers significantly affected by delays or cancellations to cover Tuesday. Many customers have already been contacted by Delta agents.
Unaccompanied minors will again be allowed to travel on Delta Wednesday following a temporary stay during the height of the disruption.
---
August 9th, 2016 // 6:00 PM EST - Rebooking, Refunds, and Compensation: What Customers Need to Know:
Delta people worldwide are working around the clock to take care of customers affected by the disruption of airline operations. Below are updates to assist customers with questions regarding rebooking a flight, the current travel waiver and compensation Delta is offering affected customers:
Q: What does Delta's travel waiver offer customers?
If a customer's flight is cancelled or significantly delayed, he or she entitled to a refund. Even if the flight is not canceled, a one-time change to the ticket may be made without a fee. See full details here.
Q. Has Delta's travel waiver been extended?
Yes, to offer additional flexibility to customers who wish to make changes to their travel plans, Delta's travel waiver has been extended. For the latest information, see full details here.
Q. Is Delta offering travel vouchers to impacted customers?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide. The vouchers are available for travel on all Delta and Delta Connection-operated flights.
Customers affected by the outage and who have provided their email address will be contacted via email and will receive their voucher in seven to 10 business days. Customers who have not been contacted can complete a Customer Care form on www.delta.com/wecare to receive their voucher. All travel must be booked by one year from the date the voucher was issued.
Q. Do the travel vouchers also apply to customers who are entitled to a refund?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide.
---
August 9th, 2016 - Delta CEO Ed Bastian Releases Another Statement
Today Ed released another statement regarding the ongoing system reset and outage. Claiming "This isn't who we are". It can be found here.
---
Nonrev Travel Discouraged; Buddy Passes embargoed
Delta employees and family with nonrev flight privileges are discouraged at this time from making any personal travel until further notice. Additionally, during this time travelling via the use of a buddy pass will be embargoed. An end date to this travel suspension has not been decided upon and will be released in future updates.
---
Travel Waiver in effect:
All Delta flights
August 8-10, 2016
Ticket must be Reissued On or Before, and Rebooked Travel must begin no later than:
August 21, 2016
Note: This also has been extended to include hotel rooms and other accommodations for those customers who may need to take an add'l night stay due to a flight cancellation.
---
August 9th, 2016 // 11:00 PM EST -
Delta canceled about 775 flights Tuesday as the airline worked to establish normal operations after Mondays outage that disrupted the flight schedule. The outlook for Wednesdays operation is positive, Delta officials said, with about 90 cancellations expected at the beginning of the day leading to normal operations later.
Delta continues to recover from events earlier this week and expect to be back to normal operations by mid-day Wed, with some cancellations in the morning. -summarized; news.delta.com
---
August 9th, 2016 // 2:00 PM EST - Cause of Outage Identified:
"a critical power control module at our Technology Command Center malfunctioned, causing a surge to the transformer and a loss of power. The universal power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didn't switch over to backups. Other systems did. And now we're seeing instability in these systems."
Power was restored quickly however, due to some critical systems and network equipment didn't switch over to the backups leading to the outage; DL still in recovery. ACS systems are still catching up and have been reported to be running slow -summarized; news.delta.com
---
August 9th, 2016 // 12:30 PM EST - Delta has canceled about 530 flights today while more than 1,600 have departed as the airline works diligently to normalize operations after Monday's outage that disrupted the flight schedule. Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended to customers traveling on Aug. 9. Also, unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.
Delta offered compensation to customers significantly affected by delays or cancellations. -news.delta.com
---
August 9th, 2016 // 8:30 AM EST - What Customers Need to Know for Tuesday:
Delta is cancelling more than 300 flights Tuesday morning as it works to reset the operation and get crews, aircraft and other operational elements in place to take care of customers. The airline experienced a loss of power Monday morning that impacted operations systemwide.
Here are some things to know today:
1. Customers traveling Tuesday should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
2. Delays continue. Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist.
3. Delta's travel waiver has been extended to customers traveling on Tuesday.
4. Delta extended its offer of compensation to customers significantly affected by delays or cancellations to cover today.
5. Unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.-news.delta.com
You may all feel free to edit it as your leisure as we continue to watch this develop..
If you are currently at an airport right now, your information on the ongoing events and current situation there is equally as valuable. Thanks for your input.
If you have part of an article in your post, please cite it with a URL to it's
origin.
Airport & Support Situation..
NRT: Foam or Blowup Pad, Crackers, and water given out to customers for sleeping prior to hotel voucher last night
MSP: "Security Lines best since reconfiguration"
---
Note:
Some passengers are reporting long waiting queues on DL phone lines. If possible avoid contacting DL CSR by phone (DM and medallion lines are also expected to have a notably longer wait as well) and instead redirect att'n to Twitter which has been said to be notably quicker than other means of assistance, including Need Help Centers and Gate Agents. Fly Delta and Delta.com should also be permitting rebooking on to other flights at this time. If you are unable to take advantage of any of these methods, express add'l patience
Delta Related Updates:
---
August 11th, 2016 // 11:00AM ET - Flights OPs Return to Normal
Flight operations have returned to normal following Mondays outage, airline officials said at noon today. Delta started the day with roughly 25 mainline flights canceledsome due to bad weather in the Midwestand no additional cancellations are anticipated.
The airline is back on its feet, moving past this weeks disruption and operating normally, said Dave Holtz, S.V.P. - Operations and Customer Center. Running a reliable operation is something we pride ourselves on and frankly, that didnt happen this week. But our teams have worked tirelessly to bring back the dependable airline our customers have known us to be and have come to expect from us.
SLC.jpgWith the impact of the power loss is in the rearview mirror, the airline is carefully monitoring the development of a weather system that may hit the eastern third of the U.S. later today, with the possibility of air traffic control-related delays possible in the Northeast. No additional cancellations as a result of weather are expected, however.
The airline plans to fly more than 610,000 people today. By noon Thursday, nearly 2,200 flights had departed with more than 85 percent departing within 15 minutes of the scheduled departure time.
Even so, customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Delta's travel waiver has been extended through Thursday.
Monday morning an uninterrupted power source switch experienced a small fire which resulted in a massive failure at Deltas Technology Command Center. This caused the power control module to malfunction, sending a surge to a transformer outside of Delta, resulting in the loss of power. The power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didnt switch over to backups. Around 300 of about 7,000 data center components were discovered to not have been configured appropriately to avail back-up power. In addition to restoring Deltas systems to normal operations, Delta teams this week have been working to ensure reliable redundancies of electrical power as well as network connectivity and applications are in place.
---
August 10th, 2016
Travel waiver impacted dates now extended to include August 11th
https://www.delta.com/content/www/en...em-outage.html
---
4:30PM ET // August 10th, 2016 - Delta has canceled 317 flights today, none in the last hour. Of 3,100 flights that have departed during the day, about 2/3 left within 30 minutes of their scheduled departure time.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
Delta CEO Bastian: 'This isn't who we are'
---
2:30PM ET // August 10th, 2016 - Delta has canceled 311 flights today. About 2,540 flights have departed, 70 percent of those within 30 minutes of the scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
---
12:30 PM ET // August 10th, 2016 - Delta has added a few more cancellations, bringing the number today to 278. About 1,950 flights have departed, 75 percent of those within 30 minutes of scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta also extended its offer of compensation to customers significantly affected by delays or lengthy cancellations. Many customers have already been contacted by Delta.
---
11:00AM EDT // August 10th, 2016 - Delta officials anticipate returning to a normal operation by afternoon Wednesday following an outage Monday that disrupted the flight schedule, though scattered thunderstorms expected in the eastern U.S. may slow the recovery.
By late morning, Delta had canceled 255 flights while 1,500 flights departed. About 80 percent of those flights departed within 30 minutes of their scheduled time.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
Were in the final hours of bouncing back from the disruption, said Bill Lentsch, Deltas Senior Vice President Airport Customer Service and Airline Operations. Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Delta extended its offer of compensation to customers significantly affected by delays or cancellations. Many customers have already been contacted by Delta.
---
7:00AM ET // August, 10th, 2016 - Delta officials anticipate returning to a normal operation by mid-to-late afternoon Wednesday following an outage Monday that disrupted the airlines flight schedule, though a chance of scattered thunderstorms expected in the eastern U.S. may have the potential to slow the recovery.
Teams across the airline continued work during the overnight hours to bring an end to the impact of Mondays outage that disrupted operations. Delta will start the Wednesday operation with a little over 150 system-wide cancellations after roughly 800 flights were canceled Tuesday.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
Were in the final hours of bouncing back from the disruption, said Bill Lentsch, Deltas Senior Vice President Airport Customer Service and Airline Operations. Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.
Delta CEO Bastian: 'This isn't who we are'
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta Airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Through noon ET, Delta will extend its offer of compensation to customers significantly affected by delays or cancellations to cover Tuesday. Many customers have already been contacted by Delta agents.
Unaccompanied minors will again be allowed to travel on Delta Wednesday following a temporary stay during the height of the disruption.
---
August 9th, 2016 // 6:00 PM EST - Rebooking, Refunds, and Compensation: What Customers Need to Know:
Delta people worldwide are working around the clock to take care of customers affected by the disruption of airline operations. Below are updates to assist customers with questions regarding rebooking a flight, the current travel waiver and compensation Delta is offering affected customers:
Q: What does Delta's travel waiver offer customers?
If a customer's flight is cancelled or significantly delayed, he or she entitled to a refund. Even if the flight is not canceled, a one-time change to the ticket may be made without a fee. See full details here.
Q. Has Delta's travel waiver been extended?
Yes, to offer additional flexibility to customers who wish to make changes to their travel plans, Delta's travel waiver has been extended. For the latest information, see full details here.
Q. Is Delta offering travel vouchers to impacted customers?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide. The vouchers are available for travel on all Delta and Delta Connection-operated flights.
Customers affected by the outage and who have provided their email address will be contacted via email and will receive their voucher in seven to 10 business days. Customers who have not been contacted can complete a Customer Care form on www.delta.com/wecare to receive their voucher. All travel must be booked by one year from the date the voucher was issued.
Q. Do the travel vouchers also apply to customers who are entitled to a refund?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide.
---
August 9th, 2016 - Delta CEO Ed Bastian Releases Another Statement
Today Ed released another statement regarding the ongoing system reset and outage. Claiming "This isn't who we are". It can be found here.
---
Nonrev Travel Discouraged; Buddy Passes embargoed
Delta employees and family with nonrev flight privileges are discouraged at this time from making any personal travel until further notice. Additionally, during this time travelling via the use of a buddy pass will be embargoed. An end date to this travel suspension has not been decided upon and will be released in future updates.
---
Travel Waiver in effect:
All Delta flights
August 8-10, 2016
Ticket must be Reissued On or Before, and Rebooked Travel must begin no later than:
August 21, 2016
Note: This also has been extended to include hotel rooms and other accommodations for those customers who may need to take an add'l night stay due to a flight cancellation.
---
August 9th, 2016 // 11:00 PM EST -
Delta canceled about 775 flights Tuesday as the airline worked to establish normal operations after Mondays outage that disrupted the flight schedule. The outlook for Wednesdays operation is positive, Delta officials said, with about 90 cancellations expected at the beginning of the day leading to normal operations later.
Delta continues to recover from events earlier this week and expect to be back to normal operations by mid-day Wed, with some cancellations in the morning. -summarized; news.delta.com
---
August 9th, 2016 // 2:00 PM EST - Cause of Outage Identified:
"a critical power control module at our Technology Command Center malfunctioned, causing a surge to the transformer and a loss of power. The universal power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didn't switch over to backups. Other systems did. And now we're seeing instability in these systems."
Power was restored quickly however, due to some critical systems and network equipment didn't switch over to the backups leading to the outage; DL still in recovery. ACS systems are still catching up and have been reported to be running slow -summarized; news.delta.com
---
August 9th, 2016 // 12:30 PM EST - Delta has canceled about 530 flights today while more than 1,600 have departed as the airline works diligently to normalize operations after Monday's outage that disrupted the flight schedule. Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended to customers traveling on Aug. 9. Also, unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.
Delta offered compensation to customers significantly affected by delays or cancellations. -news.delta.com
---
August 9th, 2016 // 8:30 AM EST - What Customers Need to Know for Tuesday:
Delta is cancelling more than 300 flights Tuesday morning as it works to reset the operation and get crews, aircraft and other operational elements in place to take care of customers. The airline experienced a loss of power Monday morning that impacted operations systemwide.
Here are some things to know today:
1. Customers traveling Tuesday should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
2. Delays continue. Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist.
3. Delta's travel waiver has been extended to customers traveling on Tuesday.
4. Delta extended its offer of compensation to customers significantly affected by delays or cancellations to cover today.
5. Unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.-news.delta.com
Delta computers down
Aug 8, 2016 | 6:35 pm
#407
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 28,002
Question regarding a domestic DL delay after EU departure. We flew LHR-ATL this morning on VS (were ticketed via DL though). That flight was not delayed. Our ATL-MEM has been delayed and rebooked and delayed and rebooked again. We were scheduled to arrive at final destination at 6:24. We now will arrive at 9:40, assuming of course that the flight still takes off (we are on a new flight #). Are we eligible for (EC) 261/2004 compensation for 3+ hour delay?
In short: EU-USA flight no delay, USA-USA flight delay of 3+ hours to final destination.
In short: EU-USA flight no delay, USA-USA flight delay of 3+ hours to final destination.
Aug 8, 2016 | 6:44 pm
#411
Join Date: Jan 2010
Location: Twin Cities
Programs: Delta DM MM, IHG Plat, Hilton DM, Marriott SE, Emerald EE, Oakdale Gun Club, NRA & GOA Life Member
Posts: 3,870
GA is manually counting seats because they can't access the manifest or look at a seat map. But, it looks like we are going to push on time. Or not. They just announced everyone needs to be in their assigned seats. Apparently they need that to get an accurate manifest.
Aug 8, 2016 | 6:45 pm
#412
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 28,002
Doubt it. This is a one off occurrence. Unless AA is flying empty planes there's not much it would've helped. Also when you look at the whole DL I'm sure would still be taking in vastly more then they send over. Finally the likelihood of this happening again soon is unlikely.
Aug 8, 2016 | 6:52 pm
#413
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,437
We are meeting my family in AMS on Wednesday. My expectation is that systems will be back to normal by a Wed. PM departure. However, they don't have status and are flying on award tickets in J MSP-AMS. Does anyone think they are in danger of IDB or a downgrade to make space for paid J pax who have been displaced? What advice can I give them should this occur?
Aug 8, 2016 | 6:52 pm
#414
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 28,002
I'm betting you're confusing what happened in those cases. Either the second flight was on a EU carrier, or the first flight was cancelled/delayed. Neither of those happened and ATL-MEM isn't a flight that is covered by EU261.
Aug 8, 2016 | 6:56 pm
#415
Join Date: Nov 2013
Programs: DL PM
Posts: 1,089
We are meeting my family in AMS on Wednesday. My expectation is that systems will be back to normal by a Wed. PM departure. However, they don't have status and are flying on award tickets in J MSP-AMS. Does anyone think they are in danger of IDB or a downgrade to make space for paid J pax who have been displaced? What advice can I give them should this occur?
Aug 8, 2016 | 6:59 pm
#416
Join Date: Jan 2016
Posts: 8
Thank you made it out and now waiting for gate at JFK, as suspected
Hi,
I saw your aircraft at the gate at EDI this afternoon at 545pm as I was on the train to Falkirk and thought , that flight must be heavily delayed.
The Edinburgh airport departure website shows you taxied at 1841 so hopefully you will be airborne soon.
Regards
TBS
I saw your aircraft at the gate at EDI this afternoon at 545pm as I was on the train to Falkirk and thought , that flight must be heavily delayed.
The Edinburgh airport departure website shows you taxied at 1841 so hopefully you will be airborne soon.
Regards
TBS
Aug 8, 2016 | 7:00 pm
#417
Join Date: Jan 2000
Location: Canada
Programs: UA, AC, DL, WS, AS, Hotels
Posts: 2,595
No waiver for tomorrow yet. I have a DL Connection flight and they won't let me switch to a mainline (I figure less chance of irops, but maybe that's a bad assumption?!) as waiver is only for today.
Aug 8, 2016 | 7:01 pm
#418
Join Date: Nov 2009
Programs: DL DM 1MM
Posts: 3,561
We are meeting my family in AMS on Wednesday. My expectation is that systems will be back to normal by a Wed. PM departure. However, they don't have status and are flying on award tickets in J MSP-AMS. Does anyone think they are in danger of IDB or a downgrade to make space for paid J pax who have been displaced? What advice can I give them should this occur?
In any event, at the moment EF shows J3-J9 for the three daily MSP-AMS flights on both Tuesday and Wednesday, meaning DL is happy to sell more J seats today for travelers on both those days. IDB highly highly unlikely.
Aug 8, 2016 | 7:02 pm
#419
Join Date: Mar 2016
Location: MSP & BWI
Programs: DL PM & NRSA, AA Gold, ANA Plat, Hilton Gold, Marriott Gold, National EC Exec, GE, CLEAR
Posts: 1,227
Oh.. My.. The 7:45 MCO-MSP flight went from 110 seats available to 30 in one day. It's going to be a fun morning.
Oh and Widgets, may you spread said password amongst the fellow GAs. I need the shenanagins. I need it!
Oh and Widgets, may you spread said password amongst the fellow GAs. I need the shenanagins. I need it!
Last edited by TheLifeOfA_NKCM; Aug 8, 2016 at 7:09 pm
Aug 8, 2016 | 7:04 pm
#420
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,319
I got caught up in this cluster F, now I have flown on DL about 5 times before this and all those flights were quite positive and having hit >130K EQMs on AA this year I decided to grab the status match to Plat about a week and half ago figuring I have another 100K of EQMs for the rest of the year and would diversify after 150K on AA. When I saw the news this morning I checked and initially things looked OK - my flight was 4:05PM today from LAX-SEA and when I checked this morning it looked good and was hoping that given the amount of time from the excrement show early this morning to 4PM things might sort themselves out. Wrong.
About noon get a notice on my phone that theres a 56 min delay, I do some checking and see theres a 2:35 thats delayed till 3:05PM so I decided to head over early and try and grab that flight. I was near LAX and head over about 2 and get through security about 2:15PM and at that time use the app to change to that flight, app and screens say Gate 58 so head there figuring boarding will start soon. Just before I get to 58 the app send a gate change to gate 60. FML. If you're not familiar with LAX gate 58 and 60 while numerically are separated by only 2 numbers in distance they are separated by a long underground tunnel (that has no AC) and is about a 7-10 min walk depending on how fast you go. So head over there, nope thats an AA flight...hmm OK now the monitors show 50B and shortly thereafter get the same from the app so back through the tunnel. Now I'm getting worried cause we still have a 3:04 departure so make a quick walk back to T5 and arrive to the gate and the screen have a different flight, GA is
why all these Seattle pax are showing up cause she doesn't think its our gate. After a couple mins she gets a call and yes that is our gate, screen updates. About 10 mins of standing around thinking we are about to board and the screen updates to a flight to Mexico and app pushes gate change to 54B..ugh, so everyone heads there but its full of pax waiting to go to JFK which is what the monitor says. The GA there wont even acknowledge anyone, there's a line of 40+ people and after about 10 mins we get this oh so helpful announcement "If you're going to Seattle this is not your gate." Yeah that was it, we all kind of looked at one another like...ok...and??? but there was nothing to follow no info on where we should go. When you tell us we are NOT at the right gate, despite your app and departure monitors saying otherwise you have an obligation to tell us where we should be IMO. One of the crew that had followed us from 50B->54B says they think its 54A now, so go there, nope thats Oakland and the GA there is having none of it - makes an announcement that this is Oakland and needs to handle that flight and will find out about Seattle after that flight goes. I head to the Sky Lounge, wait 5 mins to get in and another 15-20 to talk to an agent who calls down and says yes 54B is in fact our gate and they GA is meeting the plane now on the jet bridge. So wait about 10 mins and head down...crew is there waiting no GA we wait...and wait about 10 more minutes the screen flips from Seattle to JFK. Oh FFS. Then an announcement from gate a couple gates down (think it was 58) saying that will be Seattle but after a Phoenix flight. I go back to the lounge, agent calls down and is told by the GA at 54B she has no idea what flight will be at her gate, the awesome Sky Lounge lady is having none of that is tells her to find out and she will hold after a few minutes she says now JFK is not first but Seattle is now back on 54B but no plane and no idea when we will board. So she calls the tower, they tell the same: planes are stacked all over the place they have no idea but also think that despite what the monitors say Seattle will probably go first before the JFK which might cancel. So grab drink and 6 minutes after everyone collectively declared they had no idea when we would depart I get a notice on the app we are boarding. Huh?! How is that we went from no idea where the plane and not even really 100% sure what gate we are leaving from is to boarding that quick? Now since 100% of what I had got from the app today was wrong I had them call and double check, yes 2 hours, 5 gate changes and a whole lot of "I don't know" we are actually boarding. I am have another flight for a day trip SEA-SFO-SEA tomorrow, really hoping they unF this situation before tomorrow cause I am doing a same day turn and don't have room for delay on those flights.
About noon get a notice on my phone that theres a 56 min delay, I do some checking and see theres a 2:35 thats delayed till 3:05PM so I decided to head over early and try and grab that flight. I was near LAX and head over about 2 and get through security about 2:15PM and at that time use the app to change to that flight, app and screens say Gate 58 so head there figuring boarding will start soon. Just before I get to 58 the app send a gate change to gate 60. FML. If you're not familiar with LAX gate 58 and 60 while numerically are separated by only 2 numbers in distance they are separated by a long underground tunnel (that has no AC) and is about a 7-10 min walk depending on how fast you go. So head over there, nope thats an AA flight...hmm OK now the monitors show 50B and shortly thereafter get the same from the app so back through the tunnel. Now I'm getting worried cause we still have a 3:04 departure so make a quick walk back to T5 and arrive to the gate and the screen have a different flight, GA is
why all these Seattle pax are showing up cause she doesn't think its our gate. After a couple mins she gets a call and yes that is our gate, screen updates. About 10 mins of standing around thinking we are about to board and the screen updates to a flight to Mexico and app pushes gate change to 54B..ugh, so everyone heads there but its full of pax waiting to go to JFK which is what the monitor says. The GA there wont even acknowledge anyone, there's a line of 40+ people and after about 10 mins we get this oh so helpful announcement "If you're going to Seattle this is not your gate." Yeah that was it, we all kind of looked at one another like...ok...and??? but there was nothing to follow no info on where we should go. When you tell us we are NOT at the right gate, despite your app and departure monitors saying otherwise you have an obligation to tell us where we should be IMO. One of the crew that had followed us from 50B->54B says they think its 54A now, so go there, nope thats Oakland and the GA there is having none of it - makes an announcement that this is Oakland and needs to handle that flight and will find out about Seattle after that flight goes. I head to the Sky Lounge, wait 5 mins to get in and another 15-20 to talk to an agent who calls down and says yes 54B is in fact our gate and they GA is meeting the plane now on the jet bridge. So wait about 10 mins and head down...crew is there waiting no GA we wait...and wait about 10 more minutes the screen flips from Seattle to JFK. Oh FFS. Then an announcement from gate a couple gates down (think it was 58) saying that will be Seattle but after a Phoenix flight. I go back to the lounge, agent calls down and is told by the GA at 54B she has no idea what flight will be at her gate, the awesome Sky Lounge lady is having none of that is tells her to find out and she will hold after a few minutes she says now JFK is not first but Seattle is now back on 54B but no plane and no idea when we will board. So she calls the tower, they tell the same: planes are stacked all over the place they have no idea but also think that despite what the monitors say Seattle will probably go first before the JFK which might cancel. So grab drink and 6 minutes after everyone collectively declared they had no idea when we would depart I get a notice on the app we are boarding. Huh?! How is that we went from no idea where the plane and not even really 100% sure what gate we are leaving from is to boarding that quick? Now since 100% of what I had got from the app today was wrong I had them call and double check, yes 2 hours, 5 gate changes and a whole lot of "I don't know" we are actually boarding. I am have another flight for a day trip SEA-SFO-SEA tomorrow, really hoping they unF this situation before tomorrow cause I am doing a same day turn and don't have room for delay on those flights.