Aug 9, 2016, 1:04 pm
Last edit by: TheLifeOfA_NKCM
As most of us ...well, all of us, know, there was a power failure at ground ops in ATL on Monday (2016-08-08) at 2:39AM which lead to mass-cancellations and delays and rebookings spanning as far as next Sunday (2016-08-21) as of Aug 9. Passengers didn't hesitate to display their dissapointment, Twitter, ACS, and DL phone lines were ambushed with customers. In an effort to keep our fellow flyers informed on the incoming changes and information, this Wiki was formed.
You may all feel free to edit it as your leisure as we continue to watch this develop..
If you are currently at an airport right now, your information on the ongoing events and current situation there is equally as valuable. Thanks for your input.
If you have part of an article in your post, please cite it with a URL to it's
origin.
Airport & Support Situation..
NRT: Foam or Blowup Pad, Crackers, and water given out to customers for sleeping prior to hotel voucher last night
MSP: "Security Lines best since reconfiguration"
---
Note:
Some passengers are reporting long waiting queues on DL phone lines. If possible avoid contacting DL CSR by phone (DM and medallion lines are also expected to have a notably longer wait as well) and instead redirect att'n to Twitter which has been said to be notably quicker than other means of assistance, including Need Help Centers and Gate Agents. Fly Delta and Delta.com should also be permitting rebooking on to other flights at this time. If you are unable to take advantage of any of these methods, express add'l patience
Delta Related Updates:
---
August 11th, 2016 // 11:00AM ET - Flights OPs Return to Normal
Flight operations have returned to normal following Mondays outage, airline officials said at noon today. Delta started the day with roughly 25 mainline flights canceledsome due to bad weather in the Midwestand no additional cancellations are anticipated.
The airline is back on its feet, moving past this weeks disruption and operating normally, said Dave Holtz, S.V.P. - Operations and Customer Center. Running a reliable operation is something we pride ourselves on and frankly, that didnt happen this week. But our teams have worked tirelessly to bring back the dependable airline our customers have known us to be and have come to expect from us.
SLC.jpgWith the impact of the power loss is in the rearview mirror, the airline is carefully monitoring the development of a weather system that may hit the eastern third of the U.S. later today, with the possibility of air traffic control-related delays possible in the Northeast. No additional cancellations as a result of weather are expected, however.
The airline plans to fly more than 610,000 people today. By noon Thursday, nearly 2,200 flights had departed with more than 85 percent departing within 15 minutes of the scheduled departure time.
Even so, customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Delta's travel waiver has been extended through Thursday.
Monday morning an uninterrupted power source switch experienced a small fire which resulted in a massive failure at Deltas Technology Command Center. This caused the power control module to malfunction, sending a surge to a transformer outside of Delta, resulting in the loss of power. The power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didnt switch over to backups. Around 300 of about 7,000 data center components were discovered to not have been configured appropriately to avail back-up power. In addition to restoring Deltas systems to normal operations, Delta teams this week have been working to ensure reliable redundancies of electrical power as well as network connectivity and applications are in place.
---
August 10th, 2016
Travel waiver impacted dates now extended to include August 11th
https://www.delta.com/content/www/en...em-outage.html
---
4:30PM ET // August 10th, 2016 - Delta has canceled 317 flights today, none in the last hour. Of 3,100 flights that have departed during the day, about 2/3 left within 30 minutes of their scheduled departure time.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
Delta CEO Bastian: 'This isn't who we are'
---
2:30PM ET // August 10th, 2016 - Delta has canceled 311 flights today. About 2,540 flights have departed, 70 percent of those within 30 minutes of the scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
---
12:30 PM ET // August 10th, 2016 - Delta has added a few more cancellations, bringing the number today to 278. About 1,950 flights have departed, 75 percent of those within 30 minutes of scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta also extended its offer of compensation to customers significantly affected by delays or lengthy cancellations. Many customers have already been contacted by Delta.
---
11:00AM EDT // August 10th, 2016 - Delta officials anticipate returning to a normal operation by afternoon Wednesday following an outage Monday that disrupted the flight schedule, though scattered thunderstorms expected in the eastern U.S. may slow the recovery.
By late morning, Delta had canceled 255 flights while 1,500 flights departed. About 80 percent of those flights departed within 30 minutes of their scheduled time.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
Were in the final hours of bouncing back from the disruption, said Bill Lentsch, Deltas Senior Vice President Airport Customer Service and Airline Operations. Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Delta extended its offer of compensation to customers significantly affected by delays or cancellations. Many customers have already been contacted by Delta.
---
7:00AM ET // August, 10th, 2016 - Delta officials anticipate returning to a normal operation by mid-to-late afternoon Wednesday following an outage Monday that disrupted the airlines flight schedule, though a chance of scattered thunderstorms expected in the eastern U.S. may have the potential to slow the recovery.
Teams across the airline continued work during the overnight hours to bring an end to the impact of Mondays outage that disrupted operations. Delta will start the Wednesday operation with a little over 150 system-wide cancellations after roughly 800 flights were canceled Tuesday.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
Were in the final hours of bouncing back from the disruption, said Bill Lentsch, Deltas Senior Vice President Airport Customer Service and Airline Operations. Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.
Delta CEO Bastian: 'This isn't who we are'
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta Airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Through noon ET, Delta will extend its offer of compensation to customers significantly affected by delays or cancellations to cover Tuesday. Many customers have already been contacted by Delta agents.
Unaccompanied minors will again be allowed to travel on Delta Wednesday following a temporary stay during the height of the disruption.
---
August 9th, 2016 // 6:00 PM EST - Rebooking, Refunds, and Compensation: What Customers Need to Know:
Delta people worldwide are working around the clock to take care of customers affected by the disruption of airline operations. Below are updates to assist customers with questions regarding rebooking a flight, the current travel waiver and compensation Delta is offering affected customers:
Q: What does Delta's travel waiver offer customers?
If a customer's flight is cancelled or significantly delayed, he or she entitled to a refund. Even if the flight is not canceled, a one-time change to the ticket may be made without a fee. See full details here.
Q. Has Delta's travel waiver been extended?
Yes, to offer additional flexibility to customers who wish to make changes to their travel plans, Delta's travel waiver has been extended. For the latest information, see full details here.
Q. Is Delta offering travel vouchers to impacted customers?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide. The vouchers are available for travel on all Delta and Delta Connection-operated flights.
Customers affected by the outage and who have provided their email address will be contacted via email and will receive their voucher in seven to 10 business days. Customers who have not been contacted can complete a Customer Care form on www.delta.com/wecare to receive their voucher. All travel must be booked by one year from the date the voucher was issued.
Q. Do the travel vouchers also apply to customers who are entitled to a refund?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide.
---
August 9th, 2016 - Delta CEO Ed Bastian Releases Another Statement
Today Ed released another statement regarding the ongoing system reset and outage. Claiming "This isn't who we are". It can be found here.
---
Nonrev Travel Discouraged; Buddy Passes embargoed
Delta employees and family with nonrev flight privileges are discouraged at this time from making any personal travel until further notice. Additionally, during this time travelling via the use of a buddy pass will be embargoed. An end date to this travel suspension has not been decided upon and will be released in future updates.
---
Travel Waiver in effect:
All Delta flights
August 8-10, 2016
Ticket must be Reissued On or Before, and Rebooked Travel must begin no later than:
August 21, 2016
Note: This also has been extended to include hotel rooms and other accommodations for those customers who may need to take an add'l night stay due to a flight cancellation.
---
August 9th, 2016 // 11:00 PM EST -
Delta canceled about 775 flights Tuesday as the airline worked to establish normal operations after Mondays outage that disrupted the flight schedule. The outlook for Wednesdays operation is positive, Delta officials said, with about 90 cancellations expected at the beginning of the day leading to normal operations later.
Delta continues to recover from events earlier this week and expect to be back to normal operations by mid-day Wed, with some cancellations in the morning. -summarized; news.delta.com
---
August 9th, 2016 // 2:00 PM EST - Cause of Outage Identified:
"a critical power control module at our Technology Command Center malfunctioned, causing a surge to the transformer and a loss of power. The universal power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didn't switch over to backups. Other systems did. And now we're seeing instability in these systems."
Power was restored quickly however, due to some critical systems and network equipment didn't switch over to the backups leading to the outage; DL still in recovery. ACS systems are still catching up and have been reported to be running slow -summarized; news.delta.com
---
August 9th, 2016 // 12:30 PM EST - Delta has canceled about 530 flights today while more than 1,600 have departed as the airline works diligently to normalize operations after Monday's outage that disrupted the flight schedule. Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended to customers traveling on Aug. 9. Also, unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.
Delta offered compensation to customers significantly affected by delays or cancellations. -news.delta.com
---
August 9th, 2016 // 8:30 AM EST - What Customers Need to Know for Tuesday:
Delta is cancelling more than 300 flights Tuesday morning as it works to reset the operation and get crews, aircraft and other operational elements in place to take care of customers. The airline experienced a loss of power Monday morning that impacted operations systemwide.
Here are some things to know today:
1. Customers traveling Tuesday should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
2. Delays continue. Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist.
3. Delta's travel waiver has been extended to customers traveling on Tuesday.
4. Delta extended its offer of compensation to customers significantly affected by delays or cancellations to cover today.
5. Unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.-news.delta.com
You may all feel free to edit it as your leisure as we continue to watch this develop..
If you are currently at an airport right now, your information on the ongoing events and current situation there is equally as valuable. Thanks for your input.
If you have part of an article in your post, please cite it with a URL to it's
origin.
Airport & Support Situation..
NRT: Foam or Blowup Pad, Crackers, and water given out to customers for sleeping prior to hotel voucher last night
MSP: "Security Lines best since reconfiguration"
---
Note:
Some passengers are reporting long waiting queues on DL phone lines. If possible avoid contacting DL CSR by phone (DM and medallion lines are also expected to have a notably longer wait as well) and instead redirect att'n to Twitter which has been said to be notably quicker than other means of assistance, including Need Help Centers and Gate Agents. Fly Delta and Delta.com should also be permitting rebooking on to other flights at this time. If you are unable to take advantage of any of these methods, express add'l patience
Delta Related Updates:
---
August 11th, 2016 // 11:00AM ET - Flights OPs Return to Normal
Flight operations have returned to normal following Mondays outage, airline officials said at noon today. Delta started the day with roughly 25 mainline flights canceledsome due to bad weather in the Midwestand no additional cancellations are anticipated.
The airline is back on its feet, moving past this weeks disruption and operating normally, said Dave Holtz, S.V.P. - Operations and Customer Center. Running a reliable operation is something we pride ourselves on and frankly, that didnt happen this week. But our teams have worked tirelessly to bring back the dependable airline our customers have known us to be and have come to expect from us.
SLC.jpgWith the impact of the power loss is in the rearview mirror, the airline is carefully monitoring the development of a weather system that may hit the eastern third of the U.S. later today, with the possibility of air traffic control-related delays possible in the Northeast. No additional cancellations as a result of weather are expected, however.
The airline plans to fly more than 610,000 people today. By noon Thursday, nearly 2,200 flights had departed with more than 85 percent departing within 15 minutes of the scheduled departure time.
Even so, customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Delta's travel waiver has been extended through Thursday.
Monday morning an uninterrupted power source switch experienced a small fire which resulted in a massive failure at Deltas Technology Command Center. This caused the power control module to malfunction, sending a surge to a transformer outside of Delta, resulting in the loss of power. The power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didnt switch over to backups. Around 300 of about 7,000 data center components were discovered to not have been configured appropriately to avail back-up power. In addition to restoring Deltas systems to normal operations, Delta teams this week have been working to ensure reliable redundancies of electrical power as well as network connectivity and applications are in place.
---
August 10th, 2016
Travel waiver impacted dates now extended to include August 11th
https://www.delta.com/content/www/en...em-outage.html
---
4:30PM ET // August 10th, 2016 - Delta has canceled 317 flights today, none in the last hour. Of 3,100 flights that have departed during the day, about 2/3 left within 30 minutes of their scheduled departure time.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
Delta CEO Bastian: 'This isn't who we are'
---
2:30PM ET // August 10th, 2016 - Delta has canceled 311 flights today. About 2,540 flights have departed, 70 percent of those within 30 minutes of the scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta's travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.
---
12:30 PM ET // August 10th, 2016 - Delta has added a few more cancellations, bringing the number today to 278. About 1,950 flights have departed, 75 percent of those within 30 minutes of scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.
Delta also extended its offer of compensation to customers significantly affected by delays or lengthy cancellations. Many customers have already been contacted by Delta.
---
11:00AM EDT // August 10th, 2016 - Delta officials anticipate returning to a normal operation by afternoon Wednesday following an outage Monday that disrupted the flight schedule, though scattered thunderstorms expected in the eastern U.S. may slow the recovery.
By late morning, Delta had canceled 255 flights while 1,500 flights departed. About 80 percent of those flights departed within 30 minutes of their scheduled time.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
Were in the final hours of bouncing back from the disruption, said Bill Lentsch, Deltas Senior Vice President Airport Customer Service and Airline Operations. Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Delta extended its offer of compensation to customers significantly affected by delays or cancellations. Many customers have already been contacted by Delta.
---
7:00AM ET // August, 10th, 2016 - Delta officials anticipate returning to a normal operation by mid-to-late afternoon Wednesday following an outage Monday that disrupted the airlines flight schedule, though a chance of scattered thunderstorms expected in the eastern U.S. may have the potential to slow the recovery.
Teams across the airline continued work during the overnight hours to bring an end to the impact of Mondays outage that disrupted operations. Delta will start the Wednesday operation with a little over 150 system-wide cancellations after roughly 800 flights were canceled Tuesday.
Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.
Were in the final hours of bouncing back from the disruption, said Bill Lentsch, Deltas Senior Vice President Airport Customer Service and Airline Operations. Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.
Delta CEO Bastian: 'This isn't who we are'
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta Airport to help customers get to their flights.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Through noon ET, Delta will extend its offer of compensation to customers significantly affected by delays or cancellations to cover Tuesday. Many customers have already been contacted by Delta agents.
Unaccompanied minors will again be allowed to travel on Delta Wednesday following a temporary stay during the height of the disruption.
---
August 9th, 2016 // 6:00 PM EST - Rebooking, Refunds, and Compensation: What Customers Need to Know:
Delta people worldwide are working around the clock to take care of customers affected by the disruption of airline operations. Below are updates to assist customers with questions regarding rebooking a flight, the current travel waiver and compensation Delta is offering affected customers:
Q: What does Delta's travel waiver offer customers?
If a customer's flight is cancelled or significantly delayed, he or she entitled to a refund. Even if the flight is not canceled, a one-time change to the ticket may be made without a fee. See full details here.
Q. Has Delta's travel waiver been extended?
Yes, to offer additional flexibility to customers who wish to make changes to their travel plans, Delta's travel waiver has been extended. For the latest information, see full details here.
Q. Is Delta offering travel vouchers to impacted customers?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide. The vouchers are available for travel on all Delta and Delta Connection-operated flights.
Customers affected by the outage and who have provided their email address will be contacted via email and will receive their voucher in seven to 10 business days. Customers who have not been contacted can complete a Customer Care form on www.delta.com/wecare to receive their voucher. All travel must be booked by one year from the date the voucher was issued.
Q. Do the travel vouchers also apply to customers who are entitled to a refund?
Yes. Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight as a result of the impact to operations systemwide.
---
August 9th, 2016 - Delta CEO Ed Bastian Releases Another Statement
Today Ed released another statement regarding the ongoing system reset and outage. Claiming "This isn't who we are". It can be found here.
---
Nonrev Travel Discouraged; Buddy Passes embargoed
Delta employees and family with nonrev flight privileges are discouraged at this time from making any personal travel until further notice. Additionally, during this time travelling via the use of a buddy pass will be embargoed. An end date to this travel suspension has not been decided upon and will be released in future updates.
---
Travel Waiver in effect:
All Delta flights
August 8-10, 2016
Ticket must be Reissued On or Before, and Rebooked Travel must begin no later than:
August 21, 2016
Note: This also has been extended to include hotel rooms and other accommodations for those customers who may need to take an add'l night stay due to a flight cancellation.
---
August 9th, 2016 // 11:00 PM EST -
Delta canceled about 775 flights Tuesday as the airline worked to establish normal operations after Mondays outage that disrupted the flight schedule. The outlook for Wednesdays operation is positive, Delta officials said, with about 90 cancellations expected at the beginning of the day leading to normal operations later.
Delta continues to recover from events earlier this week and expect to be back to normal operations by mid-day Wed, with some cancellations in the morning. -summarized; news.delta.com
---
August 9th, 2016 // 2:00 PM EST - Cause of Outage Identified:
"a critical power control module at our Technology Command Center malfunctioned, causing a surge to the transformer and a loss of power. The universal power was stabilized and power was restored quickly. But when this happened, critical systems and network equipment didn't switch over to backups. Other systems did. And now we're seeing instability in these systems."
Power was restored quickly however, due to some critical systems and network equipment didn't switch over to the backups leading to the outage; DL still in recovery. ACS systems are still catching up and have been reported to be running slow -summarized; news.delta.com
---
August 9th, 2016 // 12:30 PM EST - Delta has canceled about 530 flights today while more than 1,600 have departed as the airline works diligently to normalize operations after Monday's outage that disrupted the flight schedule. Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta's travel waiver has been extended to customers traveling on Aug. 9. Also, unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.
Delta offered compensation to customers significantly affected by delays or cancellations. -news.delta.com
---
August 9th, 2016 // 8:30 AM EST - What Customers Need to Know for Tuesday:
Delta is cancelling more than 300 flights Tuesday morning as it works to reset the operation and get crews, aircraft and other operational elements in place to take care of customers. The airline experienced a loss of power Monday morning that impacted operations systemwide.
Here are some things to know today:
1. Customers traveling Tuesday should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
2. Delays continue. Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist.
3. Delta's travel waiver has been extended to customers traveling on Tuesday.
4. Delta extended its offer of compensation to customers significantly affected by delays or cancellations to cover today.
5. Unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.-news.delta.com
Delta computers down
Aug 8, 2016 | 3:45 pm
#376
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
Here ya go.
http://news.delta.com/delta-offers-c...temwide-outage
It really isn't much to be honest.
http://news.delta.com/delta-offers-c...temwide-outage
It really isn't much to be honest.
I was booked on 1230 flight out of MKE. It was delayed ~1hr. Went to SkyClub and waved moved(still in FC) to the flight at 950am. It ended up 'departing' at 315. We didn't move until about 345. We were scheduled for 220pm but sat for over an hour at the gate because of ATC in Atlanta the pilot claims. Makes sense with everything that happened.
Now in the air and the GoGo actually works "OK". Surprise!
Aug 8, 2016 | 3:46 pm
#377
Join Date: May 2015
Posts: 2,881
This is the most surreal thought for me in this situation. Delta Connection has always been the lagging part of the operation... until today!
Aug 8, 2016 | 3:49 pm
#378
FlyerTalk Evangelist
Join Date: May 2008
Location: CHA, MAN;
Programs: Delta DM 1 MM; Hz PC
Posts: 11,174
Landed in ATL 5 minutes early. I used to ..... that DL gave the MAN - ATL flight to VS and then codeshare - not anymore. Of course no chance of going anytime soon ATL- DAY
Aug 8, 2016 | 3:49 pm
#379
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,927
As yet another IT person, I've enjoyed reading the conjecture in this thread, especially from a couple of seemingly particularly well-informed posters. The posts I enjoy most, however, (excluding "how can I scam something out of this?") are the ones from posters asserting that in their IT world nothing like this could ever happen. HA, BC, and DR are, like security, about risk reduction not risk elimination. No matter how impressive your system redundancy is, I can find a way (however unlikely) to defeat it.
Should someone get fired for this outage? Maybe, or maybe that person already quit years ago, or maybe that consulting firm finished the contract and left, or maybe it was a fluke.
The most enlightening posts might be those from MSP_Dave, which if true suggest DL may over time be heading the way of UA under SMI/J, and that it may be time to start thinking about a new primary airline...
Should someone get fired for this outage? Maybe, or maybe that person already quit years ago, or maybe that consulting firm finished the contract and left, or maybe it was a fluke.
The most enlightening posts might be those from MSP_Dave, which if true suggest DL may over time be heading the way of UA under SMI/J, and that it may be time to start thinking about a new primary airline...
I think I'll wait to hear more, if anything else is forthcoming from Delta. But also, keep in mind that if someone did screw up, that person probably learned a very important and valuable lesson and is unlikely to screw up like that again. Just firing that person and hiring someone new just means you will get a person who will make new mistakes.
Aug 8, 2016 | 3:50 pm
#380
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL GM/1MM, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,211
Aug 8, 2016 | 3:52 pm
#381
A FlyerTalk Posting Legend
Join Date: Nov 2000
Location: Atlanta, GA, USA
Programs: DL estranged 1MMer and lifetime gold, F9/CO/NW/UA/AA once gold/plat now dust, Spirit RIP
Posts: 42,223
Aug 8, 2016 | 4:03 pm
#382
FlyerTalk Evangelist
Join Date: May 2008
Location: CHA, MAN;
Programs: Delta DM 1 MM; Hz PC
Posts: 11,174
Aug 8, 2016 | 4:29 pm
#383
Join Date: Dec 2003
Location: MEM
Programs: DL DM, Marriott/Starwood Plat
Posts: 441
It's a bit unsettling to know there are vulnerabilities that could lead to the entire system basically shutting down like that, as you have to worry not only about accidents but also malice. Isn't the idea with redundancy to have data stored in several places geographically so that something like a fire or power outage in one place can't take the whole thing down? I dunno how realistic a proposition that is for an airline, but you hear about it for large Web-based businesses. Bastian should have some 'splainin' to do to investors over why there's no back-up plan.
If data center A burns to the ground it's an easy call to declare an disaster and begin recovering at data center B. If data center A is still there, there is just an issue with the ATS / switch gear, then it becomes a tougher decision. How long will it take to change IPs, DNS, start the application up at the DR site, confirm data consistency, test the application and make it available? Is that longer that it will take to just get the broken DC running?
Applications that just keep running in the event of a data center going offline are normally what would be considered cloud native, they create availability at the application layer not at the infrastructure layer. That works great for many types of business, but the types of transactions done by airlines and banking don't work well with that type of application architecture. So you need to build large monolithic applications due to the nature and volume of the business transaction. These applications can't create availability at the application layer, it must be provided by a very redundant infrastructure layer.
Aug 8, 2016 | 4:37 pm
#384
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,437
Did you see the video apology from Bastian? Also interesting that they seem to be watching CNN or FOX or similar in the background...
http://news.delta.com/ceo-apologizes...very-continues
http://news.delta.com/ceo-apologizes...very-continues
Aug 8, 2016 | 4:49 pm
#385
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Free Agent Level 2; MR LT(!)TE, HH SE, ALL SE, BAC Silver, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,359
Aug 8, 2016 | 5:05 pm
#387
Join Date: May 2015
Location: ATL
Programs: DL DM, GOES
Posts: 711
OT, but all this datacenter talk reminded me of a video shoot I did at a VERY large DC. During the pre-shoot, on-site briefing with the DC's architect, when asked if we had any questions before starting, I couldn't resist...
me - "So I couldn't tell when we entered, but are all the doors air-tight?"
architect - "Airtight? No, but they high-efficiency insulated, does that answer your question?"
me - "Well, no... I was wondering how you're going to keep the Cloud in."
(cymbal hit, please)
me - "So I couldn't tell when we entered, but are all the doors air-tight?"
architect - "Airtight? No, but they high-efficiency insulated, does that answer your question?"
me - "Well, no... I was wondering how you're going to keep the Cloud in."
(cymbal hit, please)
Aug 8, 2016 | 5:08 pm
#388
Join Date: Apr 2007
Location: USA
Programs: 1K 1MM; Bonvoy Ambassador; Nat'l EE; Hertz PC; Hyatt Globalist
Posts: 2,599
Yeah, I've been mildly amused by the amount of forthright "this would never happen to me" stated or implied. It does seem likely they or their providers/vendors had large gaps in their continuity plan. But the defects are always easy to identify and pick apart in hindsight, and every business makes tradeoffs.
Sure, this is still a process failure on DL's part, and embarrassing for them, but I do have some degree of sympathy for how it could have happened.
Sure, this is still a process failure on DL's part, and embarrassing for them, but I do have some degree of sympathy for how it could have happened.
I don't think I ever said something like this doesn't happen or couldn't happen with the products I work with. But I sure as heck would have a better plan (or make people think I did at the least).
Aug 8, 2016 | 5:12 pm
#389
Join Date: Sep 2004
Posts: 312
Ugh, I'm on a business trip and was delayed four hours, so I should be getting a $200 voucher. Since it's a business trip I'll need to use it on a future business trip under the same contract, which I'll surely have. But, we're a huge corporation and our travel book and expense system is so convoluted, I will never, ever figure out how to claim the voucher, let alone how to explain this all on my electronic expense report.
Aug 8, 2016 | 5:16 pm
#390
Join Date: Nov 2013
Programs: DL PM
Posts: 1,089
Ugh, I'm on a business trip and was delayed four hours, so I should be getting a $200 voucher. Since it's a business trip I'll need to use it on a future business trip under the same contract, which I'll surely have. But, we're a huge corporation and our travel book and expense system is so convoluted, I will never, ever figure out how to claim the voucher, let alone how to explain this all on my electronic expense report.