I got caught up in this cluster F, now I have flown on DL about 5 times before this and all those flights were quite positive and having hit >130K EQMs on AA this year I decided to grab the status match to Plat about a week and half ago figuring I have another 100K of EQMs for the rest of the year and would diversify after 150K on AA. When I saw the news this morning I checked and initially things looked OK - my flight was 4:05PM today from LAX-SEA and when I checked this morning it looked good and was hoping that given the amount of time from the excrement show early this morning to 4PM things might sort themselves out. Wrong.
About noon get a notice on my phone that theres a 56 min delay, I do some checking and see theres a 2:35 thats delayed till 3:05PM so I decided to head over early and try and grab that flight. I was near LAX and head over about 2 and get through security about 2:15PM and at that time use the app to change to that flight, app and screens say Gate 58 so head there figuring boarding will start soon. Just before I get to 58 the app send a gate change to gate 60. FML. If you're not familiar with LAX gate 58 and 60 while numerically are separated by only 2 numbers in distance they are separated by a long underground tunnel (that has no AC) and is about a 7-10 min walk depending on how fast you go. So head over there, nope thats an AA flight...hmm OK now the monitors show 50B and shortly thereafter get the same from the app so back through the tunnel. Now I'm getting worried cause we still have a 3:04 departure so make a quick walk back to T5 and arrive to the gate and the screen have a different flight, GA is why all these Seattle pax are showing up cause she doesn't think its our gate. After a couple mins she gets a call and yes that is our gate, screen updates. About 10 mins of standing around thinking we are about to board and the screen updates to a flight to Mexico and app pushes gate change to 54B..ugh, so everyone heads there but its full of pax waiting to go to JFK which is what the monitor says. The GA there wont even acknowledge anyone, there's a line of 40+ people and after about 10 mins we get this oh so helpful announcement "If you're going to Seattle this is not your gate." Yeah that was it, we all kind of looked at one another like...ok...and??? but there was nothing to follow no info on where we should go. When you tell us we are NOT at the right gate, despite your app and departure monitors saying otherwise you have an obligation to tell us where we should be IMO. One of the crew that had followed us from 50B->54B says they think its 54A now, so go there, nope thats Oakland and the GA there is having none of it - makes an announcement that this is Oakland and needs to handle that flight and will find out about Seattle after that flight goes. I head to the Sky Lounge, wait 5 mins to get in and another 15-20 to talk to an agent who calls down and says yes 54B is in fact our gate and they GA is meeting the plane now on the jet bridge. So wait about 10 mins and head down...crew is there waiting no GA we wait...and wait about 10 more minutes the screen flips from Seattle to JFK. Oh FFS. Then an announcement from gate a couple gates down (think it was 58) saying that will be Seattle but after a Phoenix flight. I go back to the lounge, agent calls down and is told by the GA at 54B she has no idea what flight will be at her gate, the awesome Sky Lounge lady is having none of that is tells her to find out and she will hold after a few minutes she says now JFK is not first but Seattle is now back on 54B but no plane and no idea when we will board. So she calls the tower, they tell the same: planes are stacked all over the place they have no idea but also think that despite what the monitors say Seattle will probably go first before the JFK which might cancel. So grab drink and 6 minutes after everyone collectively declared they had no idea when we would depart I get a notice on the app we are boarding. Huh?! How is that we went from no idea where the plane and not even really 100% sure what gate we are leaving from is to boarding that quick? Now since 100% of what I had got from the app today was wrong I had them call and double check, yes 2 hours, 5 gate changes and a whole lot of "I don't know" we are actually boarding. I am have another flight for a day trip SEA-SFO-SEA tomorrow, really hoping they unF this situation before tomorrow cause I am doing a same day turn and don't have room for delay on those flights.