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LAX 2017 Terminal Move: The Definitive Thread

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Old Aug 9, 2016, 11:00 pm
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Last edit by: LoganFlyer
Delta's Operational move from T5 to T2/3 at LAX:


Delta has moved to: T2 and T3 with eventual connector to TBIT (note: there is currently only airside bus service to stay securely between T2 & T3, the walking connector has not been built yet.)

Where to check bags: As of January 13, 2020, non-Sky Priority customers must check their bag(s) at the terminal their flight departs from, unless their flight departs from TBIT, in which case, they must check their bag at Terminal 2. Sky priority customers can check their bag at either terminal. See this link for more information.

Date(s) of move: May 12, 2017 - May 17, 2017

Here is a helpful chart from Delta which covers all Domestic / Int'l. transfer combos (AND TOTAL TRANSFER TIMES) between T2, T3 & TBIT.

New Bus Routes will help with connections:
- Circular Airfield Bus between TBIT, T2 and T3
- Airfield Bus between T2 and T3

Bus Map

Will there be a SkyClub: Yes, there is one in each terminal. Virgin Atlantic Clubhouse will remain.
- The SkyClub in T2 opened on May 20th (Former AC Maple Leaf Lounge)
pix in post 1058
- The SkyClub in T3 opened on May 24th (Former VX Loft)

https://www.delta.com/content/www/en...d-updates.html

Where Will The Delta One Check In Lounge Be Located:

Delta will temporarily offer dedicated check-in space in Terminal 2 (first door closest to T1) while a long-term Delta One experience is finalized.
In T2, there is a small Delta One seating area with refreshments. An agent will escort you from the check in/lounge area through a back pathway up stairs to TSA precheck. Its a shorter walk to check-in at SkyPriority and easier if you have a carry on and don't want to drag it up a flight of stairs. 11/3/17)

Airlines joining DL in T2/3 for landside and departures:
- AeroMexico (T2)
- Virgin Atlantic (T2)
- WestJet (T3)

Landside T2 only, departures from TBIT:
- Virgin Australia
- Volaris

Landside T3 only, departures from TBIT:
- Avianca/Taca
- Copa (effective April 7)
- InterJet

Will there be secure links between T2-T3 and TBIT: Yes, the final plan is to let pax walk between all airside.

External Links:
Press Release: http://news.delta.com/delta-relocate...rough-19b-plan

Rough link showing T2/3 connector:
https://pbs.twimg.com/media/CnWmrq1UEAEUiF3.jpg

Proposed schedule from LAWA presentation:
https://pbs.twimg.com/media/CnWmMDLVUAA1vNM.jpg

Delta fact sheet:
http://www.lawa.org/uploadedFiles/LA...ease-Delta.pdf

Delta's LAX destination page featuring 'Delta Sky Way at LAX':
http://www.delta.com/content/www/en_...-terminal.html
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LAX 2017 Terminal Move: The Definitive Thread

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Old Jun 20, 2018, 3:58 pm
  #1171  
 
Join Date: Mar 2010
Location: LAX
Programs: AA Plat, DL, AS, UA, IHG Plat
Posts: 2,407
Originally Posted by ehchan
I am flying with my family first class to Seattle tomorrow and connecting to Delta One to Beijing. Can I use the Delta One Check-in in LAX? Twitter support says no when I asked, though some bloggers seem to say yes.... I'd rather use it, but only if it's sure to work, since I'll have to lug my family and luggage all the way to T3 if they don't let me. Thanks.
Yes you can use D1 check in at LAX for this assuming it is one itinerary. i.e. you bought a LAX-PEK first/business class ticket not two unrelated LAX-SEA and SEA-PEK tickets.

But even if you did purchase the trip as two different itinerary, I don't think Delta will kick you out.

Last edited by bzcat; Jun 20, 2018 at 4:06 pm
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Old Jun 20, 2018, 4:20 pm
  #1172  
pvn
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even if they did kick you out for some reason, you should still be able to check in at T2 and not have to schlep over to T3.
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Old Jun 20, 2018, 4:45 pm
  #1173  
 
Join Date: Dec 2009
Posts: 116
Maybe, but signage at LAX indicates T2 is only for JFK, ATL, non-stop Int'l... SEA check-in is supposed to be T3... I'll do what the family votes on, and warn them of the impending hike :
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Old Jun 21, 2018, 1:39 am
  #1174  
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Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,049
Originally Posted by pvn
even if they did kick you out for some reason, you should still be able to check in at T2 and not have to schlep over to T3.
Not if you have bags. D1 can checkin at D1 OR at the terminal designated for their flight destination from LAX. The D1 agents will bring bags to correct terminal for you. Anyone else must use the correct terminal to checkin.

OP, yes since you have same day D1 or ST J/F flight you can use D1 checkin. Separate tickets doesn't matter.
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Old Jun 21, 2018, 12:48 pm
  #1175  
dll
 
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Haven't been flying DL as much lately...as an LAX-based flyer, who is primarily loyal to AA, DL has always been my backup. If their schedule, fare or hard product happened to be better for a given route I'd definitely punt them some of my business. I travel about 3 times per month, usually twice on AA and once on another carrier. I cannot believe I'm saying it but lately my backup carrier has been UA. Their LAX terminal is pretty nice after the remodel and their position at the end of the horseshoe is just easier to get to and from.

Today I'm on LAX-BOS on DL, which happens to be a D1 flight. They won my business today because it's lie-flat and their fare was the same as AA, UA and AS, and cheaper than Mint. So here I am.

I'm reminded by the state of their LAX operation why I haven't been flying with them lately. I was turned away from D1 check-in by an employee who angrily insisted that LAX-BOS is not a D1 service, and told to walk down to T3 to check in. No biggie, all I really needed was a boarding pass which I picked up at a kiosk in T2, from which I'm scheduled to depart.

I was then asked for my Amex Plat card in the club, again because they didn't realize or believe LAX-BOS is a D1 service (despite my handy hard copy boarding pass clearly saying it). She was far nicer about it than her colleague downstairs.

To cap it off we're delayed, the result of an 8+ hour delay on this same flight yesterday that bumped into mine, as it delayed the BOS-LAX aircraft. Their calculus seems a bit off, as the inbound bird has an ETA (wheels down) of 12:12, and they claim we'll start boarding at 12:20 for 1pm departure. That's quite unrealistic.

Delays happen, yes, and the hour sit isn't my complaint. I'd rather be safe than on-time.

But they really need to up their game here in LAX. They've lost the 1/3 of my business that's mostly gone to UA, and the ground handling is most of the reason why. T2 isn't horrible (actually, it's preferable to T6 and in many ways to T4), but T3 is a total crapshow. Their operation here is just so increasingly unpredictable (and in its current state, uncompetitive), and that's brutal for brand loyalty. I only have to wonder how they'll weather the storm here during construction, as LAX is such a fluid market with many options since it's not a locked up hub.

The SkyClub is reasonably empty for this time of day, one saving grace.

Last edited by dll; Jun 21, 2018 at 12:55 pm
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Old Jun 21, 2018, 1:11 pm
  #1176  
 
Join Date: Feb 2003
Posts: 4,115
Originally Posted by dll
Haven't been flying DL as much lately...as an LAX-based flyer, who is primarily loyal to AA, DL has always been my backup. If their schedule, fare or hard product happened to be better for a given route I'd definitely punt them some of my business. I travel about 3 times per month, usually twice on AA and once on another carrier. I cannot believe I'm saying it but lately my backup carrier has been UA. Their LAX terminal is pretty nice after the remodel and their position at the end of the horseshoe is just easier to get to and from.

Today I'm on LAX-BOS on DL, which happens to be a D1 flight. They won my business today because it's lie-flat and their fare was the same as AA, UA and AS, and cheaper than Mint. So here I am.

I'm reminded by the state of their LAX operation why I haven't been flying with them lately. I was turned away from D1 check-in by an employee who angrily insisted that LAX-BOS is not a D1 service, and told to walk down to T3 to check in. No biggie, all I really needed was a boarding pass which I picked up at a kiosk in T2, from which I'm scheduled to depart.

I was then asked for my Amex Plat card in the club, again because they didn't realize or believe LAX-BOS is a D1 service (despite my handy hard copy boarding pass clearly saying it). She was far nicer about it than her colleague downstairs.

To cap it off we're delayed, the result of an 8+ hour delay on this same flight yesterday that bumped into mine, as it delayed the BOS-LAX aircraft. Their calculus seems a bit off, as the inbound bird has an ETA (wheels down) of 12:12, and they claim we'll start boarding at 12:20 for 1pm departure. That's quite unrealistic.

Delays happen, yes, and the hour sit isn't my complaint. I'd rather be safe than on-time.

But they really need to up their game here in LAX. They've lost the 1/3 of my business that's mostly gone to UA, and the ground handling is most of the reason why. T2 isn't horrible (actually, it's preferable to T6 and in many ways to T4), but T3 is a total crapshow. Their operation here is just so increasingly unpredictable (and in its current state, uncompetitive), and that's brutal for brand loyalty. I only have to wonder how they'll weather the storm here during construction, as LAX is such a fluid market with many options since it's not a locked up hub.

The SkyClub is reasonably empty for this time of day, one saving grace.
Quoting myself from way earlier in this thread, these same thoughts come to mind when reading this...
Originally Posted by HeadInTheClouds
For the last two years, it seems UA bled premium traffic during its horrific construction period, awful lounge setup, etc. I always had the feeling that DL expertly took advantage of the situation. Looks like the shoe is going to be on the other foot now.

I have high faith in DL's ability to execute something like this, but even with that I find it hard not to envision DL @ LAX becoming a very unpleasant experience for quite some time.

UA (&AA) seem to have a good opportunity in front of them. As someone mentioned, it's a good time for DL to beef up its LGB flights and awarenesss!
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Old Jun 21, 2018, 1:59 pm
  #1177  
 
Join Date: Jul 2015
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Originally Posted by dll
Haven't been flying DL as much lately...as an LAX-based flyer, who is primarily loyal to AA, DL has always been my backup. If their schedule, fare or hard product happened to be better for a given route I'd definitely punt them some of my business. I travel about 3 times per month, usually twice on AA and once on another carrier. I cannot believe I'm saying it but lately my backup carrier has been UA. Their LAX terminal is pretty nice after the remodel and their position at the end of the horseshoe is just easier to get to and from.

Today I'm on LAX-BOS on DL, which happens to be a D1 flight. They won my business today because it's lie-flat and their fare was the same as AA, UA and AS, and cheaper than Mint. So here I am.

I'm reminded by the state of their LAX operation why I haven't been flying with them lately. I was turned away from D1 check-in by an employee who angrily insisted that LAX-BOS is not a D1 service, and told to walk down to T3 to check in. No biggie, all I really needed was a boarding pass which I picked up at a kiosk in T2, from which I'm scheduled to depart.

I was then asked for my Amex Plat card in the club, again because they didn't realize or believe LAX-BOS is a D1 service (despite my handy hard copy boarding pass clearly saying it). She was far nicer about it than her colleague downstairs.

To cap it off we're delayed, the result of an 8+ hour delay on this same flight yesterday that bumped into mine, as it delayed the BOS-LAX aircraft. Their calculus seems a bit off, as the inbound bird has an ETA (wheels down) of 12:12, and they claim we'll start boarding at 12:20 for 1pm departure. That's quite unrealistic.

Delays happen, yes, and the hour sit isn't my complaint. I'd rather be safe than on-time.

But they really need to up their game here in LAX. They've lost the 1/3 of my business that's mostly gone to UA, and the ground handling is most of the reason why. T2 isn't horrible (actually, it's preferable to T6 and in many ways to T4), but T3 is a total crapshow. Their operation here is just so increasingly unpredictable (and in its current state, uncompetitive), and that's brutal for brand loyalty. I only have to wonder how they'll weather the storm here during construction, as LAX is such a fluid market with many options since it's not a locked up hub.

The SkyClub is reasonably empty for this time of day, one saving grace.
Please complain to DL about this. While it’s true that some LAX-BOS flights aren’t D1, the agents should know which BOS flights are and aren’t.
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Old Jun 22, 2018, 7:14 am
  #1178  
dll
 
Join Date: Jun 2001
Location: LAX
Programs: AA Gold (prev. Ex Plat for 10 years); DL Plat; UA Gold; Hilton Diamond
Posts: 2,339
Originally Posted by MCO Flyer


Please complain to DL about this. While it’s true that some LAX-BOS flights aren’t D1, the agents should know which BOS flights are and aren’t.
Noted. I've sent them a note. We ended up leaving ~2 hours late due to a failed APU. It shut down spontaneously, twice, leaving the aircraft in the black with no power or air. As cabin temps started climbing they scrambled to get everyone on board so they could shut the door and start an engine with a cart.

Certainly a disappointing day with DL overall. Reminds me of my experiences on UA during their many operational meltdown periods.
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Old Jul 25, 2018, 2:25 pm
  #1179  
 
Join Date: Dec 2009
Posts: 116
Originally Posted by ehchan
Maybe, but signage at LAX indicates T2 is only for JFK, ATL, non-stop Int'l... SEA check-in is supposed to be T3... I'll do what the family votes on, and warn them of the impending hike :
So to finalize the outcome, the morning of the flight I received an email welcoming to D1 checkin, and was thoroughly unimpressed with the setup now. The web site makes it sound like there's a shortcut through security, but we ended up leaving D1 after checking in and going through the normal T2 TSA/clear before taking the bus to T3 for our flight.
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Old Apr 8, 2019, 3:56 pm
  #1180  
 
Join Date: Mar 2012
Programs: Lame Duck Delta PM, Freshly Minted AA EXP
Posts: 234
Just a heads up to those arriving at LAX--3 lanes on the arrival (lower) level are now closed in front of Terminal 3. They are planned to stay closed until August.

https://abc7.com/travel/lax-undergro...lanes/5238626/
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Old Apr 8, 2019, 4:39 pm
  #1181  
 
Join Date: Apr 2016
Location: San Francisco
Programs: DL PM
Posts: 31
as if T3 wasn't the worst...
AANYC1981, dmarge18 and ryw like this.
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Old Aug 15, 2019, 12:07 pm
  #1182  
 
Join Date: Dec 2014
Posts: 1,880
Originally Posted by dLo GSR
as if T3 wasn't the worst...
I recently transited LAX and was honestly shocked by how bad it is. It’s way worse than I remember LaGuardia ever being. It’s not fair to use the term gate lice because there’s literally no other place for people to go. The gates just coalesce into one big blob of people.
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Old Dec 8, 2019, 9:07 pm
  #1183  
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Posts: 26,707
Originally Posted by rucksack



I recently transited LAX and was honestly shocked by how bad it is. It’s way worse than I remember LaGuardia ever being. It’s not fair to use the term gate lice because there’s literally no other place for people to go. The gates just coalesce into one big blob of people.
LAX-SEA today, via T3. It's embarrassing. There are third world bus terminals that are cleaner. Security is in a "temporary" spot in the basement; the SkyClub at T3 looks like something that both AA and UA would consider to be THEIR castoffs (and that's saying something); and the entire gate setup in T3 is far more prison than airport.
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Old Dec 9, 2019, 9:15 am
  #1184  
 
Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 3,878
For what it's worth, phase 1 of the renovation, which includes the large new centralized security area and the new flagship skyclub and skydeck is on schedule to open Jan 2021
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Old Dec 9, 2019, 11:31 am
  #1185  
 
Join Date: Mar 2016
Posts: 597
Originally Posted by kjnangre
For what it's worth, phase 1 of the renovation, which includes the large new centralized security area and the new flagship skyclub and skydeck is on schedule to open Jan 2021
Thank you. Looks as if I will need to avoid LAX for another year
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