GM got a complimentary upgrade before PM
Oct 12, 2015, 11:19 pm
#46
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Oct 12, 2015, 11:20 pm
#47
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
You've mentioned on another thread that someone is screwing with your reservations. Could they have un-requested your upgrade, then re-requested it after upgrades were issued?
Oct 12, 2015, 11:48 pm
#48
Join Date: Mar 2015
Posts: 1,989
Agree with Sethb. After reading your other thread... was it 45 screwed bookings? Someone seems out to get you and it does not appear to be Delta for now. Making your life a pain seems to be that person's goal for now from all those ticket cancellations.
Oct 13, 2015, 4:58 am
#49
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
Oct 13, 2015, 5:02 am
#50
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
You would think this would be logged somewhere in the PNR. If so, why didn't Delta say "Sorry OP, but on 10/xx/15 at 11:45pm you removed the upgrade request from your reservation. It was re-applied on 10/yy/15 at 4:34am."
Oct 13, 2015, 6:36 am
#52
Original Poster
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
The person who is cancelling my tickets are also changing my seats to the back of the plane, and sometimes changing my DOB on file for the ticket from my correct birth year of 1999 and changing it to 1977.
Only my seats have changed and my DOB has changed. She said that the UG request has been there since the reservation was booked 2 weeks prior and corrected the DOB on file.
Oct 13, 2015, 6:42 am
#53
Original Poster
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
I did not email corporate CS. I called and spoke with a supervisor again and she issued the miles and voucher. I complained last year to corporate CS and it took a week for a response.
Oct 13, 2015, 6:56 am
#54
Suspended
Join Date: Mar 2014
Location: NYC
Programs: DL DM, AA PLT, Hertz PC
Posts: 1,056
I did think of that, but when I called DL, they told me that in the history there was no record of un-requesting my UG.
The person who is cancelling my tickets are also changing my seats to the back of the plane, and sometimes changing my DOB on file for the ticket from my correct birth year of 1999 and changing it to 1977.
Only my seats have changed and my DOB has changed. She said that the UG request has been there since the reservation was booked 2 weeks prior and corrected the DOB on file.
The person who is cancelling my tickets are also changing my seats to the back of the plane, and sometimes changing my DOB on file for the ticket from my correct birth year of 1999 and changing it to 1977.
Only my seats have changed and my DOB has changed. She said that the UG request has been there since the reservation was booked 2 weeks prior and corrected the DOB on file.
Oct 13, 2015, 7:14 am
#55
Original Poster
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
Not to take this too far off track, but that took my by surprise you're only 15 or 16 (depending on when your birthday month is). At that age I can't imagine some adult repeatedly messing around with your profile. Sounds like a teenage prank in my opinion, perhaps an ex girlfriend/boyfriend who you talked to about your Delta travels and Skymiles with. Or what about your "friend" you're traveling with. Could he or she have messed with your upgrade?
Oct 13, 2015, 7:25 am
#56
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
I REALLY wish DL would switch back to instrument-supported upgrades ONLY.....e-500s (or whatever they had - I was a UA flyer at the time). All of this kvetching and wasted time for DL dealing with this "benefit" could be turned into a direct profit center.
Oct 13, 2015, 8:32 am
#58
Original Poster
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
Oct 13, 2015, 9:15 am
#60
Original Poster
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
I am being completely honest here. Someone has been cancelling my reservations. I signed up for flyer talk to find out if anyone else has had this issue and if there was anything further that can be done to protect my SM account.