GM got a complimentary upgrade before PM
Oct 12, 2015, 7:54 am
#16
Original Poster
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
Call DL and ask/complain. Is there a chance that the status associated with your ticket could be incorrect? Perhaps you moved from GM to PM after purchasing the ticket, although DL has been saying for a while that FF numbers don't need to be removed and re-entered in such cases.
Have you checked whether your flight currently has upgrades available? If so, a phone call should get you an upgrade.
Have you checked whether your flight currently has upgrades available? If so, a phone call should get you an upgrade.
I called the Platinum Medallion line and spoke with a supervisor who was able to verify that my friend who is a GM got a complimentary upgrade, and I didn't get one. She said that there are no seats available for a complimentary upgrade, and that she cannot control who gets, and doesn't get an upgrade.
She called the SkyMiles support desk and they said that revenue management releases upgrades automatically, and there is nothing further that can be done.
She told me to call corporate customer care if I wanted to complain.
Oct 12, 2015, 10:05 am
#17
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
I called the Platinum Medallion line and spoke with a supervisor who was able to verify that my friend who is a GM got a complimentary upgrade, and I didn't get one. She said that there are no seats available for a complimentary upgrade, and that she cannot control who gets, and doesn't get an upgrade.
She called the SkyMiles support desk and they said that revenue management releases upgrades automatically, and there is nothing further that can be done.
She told me to call corporate customer care if I wanted to complain.
She called the SkyMiles support desk and they said that revenue management releases upgrades automatically, and there is nothing further that can be done.
She told me to call corporate customer care if I wanted to complain.
I'd also try again with a different supervisor. Yes she doesn't control who gets the upgrade, but she should have verified that everything was OK with your reservation/ticket and associated upgrade request. She should also have done something to report the problem and have it fixed, such as starting a "ticket" for IT to investigate.
Oct 12, 2015, 10:13 am
#18
Join Date: Jun 2014
Location: RIC
Programs: Delta - Gold, Hilton - Diamond, SPG - Gold, Hyatt - Diamond
Posts: 35
So I'm a GM that gets there on segments. Over 70 already this year. I pretty regularly get upgraded early on flights out of my home airport. I'm flying on the 14th this week and had upgrade for first clear yesterday morning.
I have no idea how the upgrade priority works with Delta as I'm never close on the list when I fly from anywhere else.
I am also a Platinum card holder for what it's worth.
I've always assumed that it had to do with the frequency that I am on this flight. Maybe some sort of little token.
I have no idea how the upgrade priority works with Delta as I'm never close on the list when I fly from anywhere else.
I am also a Platinum card holder for what it's worth.
I've always assumed that it had to do with the frequency that I am on this flight. Maybe some sort of little token.
Oct 12, 2015, 10:17 am
#19
Join Date: Jul 2014
Posts: 385
Ticket Price
I am new to FlyerTalk.
I also do not know the full upgrade policy for DL, but was unhappy when my GM friend traveling on the same flight as me (DL4981 from ATL-IAH on 11/14/2015) got upgraded, and I still haven't cleared. I am a PM at DL.
From previous posts, and from DL employees I thought that the order was Y fare medallions, DM, PM, GM, FO, companions.
How is this possible? My friend is a GM on a T fare. I am a PM on a V fare. My reservation still says "medallion upgrade requested".
I also do not know the full upgrade policy for DL, but was unhappy when my GM friend traveling on the same flight as me (DL4981 from ATL-IAH on 11/14/2015) got upgraded, and I still haven't cleared. I am a PM at DL.
From previous posts, and from DL employees I thought that the order was Y fare medallions, DM, PM, GM, FO, companions.
How is this possible? My friend is a GM on a T fare. I am a PM on a V fare. My reservation still says "medallion upgrade requested".
Oct 12, 2015, 10:19 am
#21
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
A PM on a V fare is supposed to trump a GM on a T fare. No expensive Y fare class tickets are involved in this example. Look at the last paragraph of the post you quoted.
Oct 12, 2015, 10:23 am
#22
Join Date: May 1999
Location: CVG
Programs: DL DM 4MM, Lifetime Marriott Plat Elite, HH Diamond
Posts: 1,429
Is you GM friend a Million Miler? Not that it is supposed to have any influence on the upgrade path, but I have been seeing upgrades handled a bit differently than what is published. Can't seem to drive an exact reason, but something is different.
Oct 12, 2015, 10:25 am
#23
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
According to the published criteria, MM status doesn't make a difference.
Oct 12, 2015, 10:27 am
#24
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,949
This is very likely the cause. If you start your booking while not logged in, it's easy to miss the checkbox you have to click and end up with a reservation where the status is "upgrade eligible" not "upgrade requested", and you're not on the list. Calling DL is necessary to fix it, unfortunately. It's ridiculous this happens, but you're definitely not alone.
Oct 12, 2015, 10:55 am
#25
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,236
[QUOTE
I am also a Platinum card holder for what it's worth.
I've always assumed that it had to do with the frequency that I am on this flight. Maybe some sort of little token.[/QUOTE]
Those two things won't affect your upgrade priority
I am also a Platinum card holder for what it's worth.
I've always assumed that it had to do with the frequency that I am on this flight. Maybe some sort of little token.[/QUOTE]
Those two things won't affect your upgrade priority
Oct 12, 2015, 11:02 am
#26
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,946
This is very likely the cause. If you start your booking while not logged in, it's easy to miss the checkbox you have to click and end up with a reservation where the status is "upgrade eligible" not "upgrade requested", and you're not on the list. Calling DL is necessary to fix it, unfortunately. It's ridiculous this happens, but you're definitely not alone.
Oct 12, 2015, 11:20 am
#27
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: DL PM 1MM, AA PLAT, UA Silver, Marriott Bonvoy Titanium
Posts: 10,360
OP: Was your ticker paid for at the time of the upgrade window and thus actually ticketed and not just on hold?
Oct 12, 2015, 11:43 am
#29
Original Poster
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
I think that there was some kind of glitch in the system, and I will report it online in the Comment/Complaint section.
I think that since DL made the mistake and upgraded a GM on a T fare without clearing the DM's, and PM's, Delta should give me an upgrade to FC. This flight from ATL-IAH still has 6 open FC seats.
Let me know if my expectation is fair...
Last edited by vsgvarun; Oct 12, 2015 at 11:50 am
Oct 12, 2015, 11:51 am
#30
Suspended
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 29,988
Perhaps DL is finally going all-in on making the medallion program revenue based. Make the fare class the first priority and medallion status the next priority. I have long advocated for something like this.
Upgrade Priority
DM on Y fare
PM on Y fare
GM on Y fare
FO on Y fare
DM on B fare
PM on B fare
GM on B fare
FO on B fare
DM on M fare
PM on M fare
GM on M fare
FO on M fare
etc.
Upgrade Priority
DM on Y fare
PM on Y fare
GM on Y fare
FO on Y fare
DM on B fare
PM on B fare
GM on B fare
FO on B fare
DM on M fare
PM on M fare
GM on M fare
FO on M fare
etc.