GM got a complimentary upgrade before PM
Oct 12, 2015, 12:11 pm
#31
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
Thanks for all the help, I purchased the ticket online at delta.com with a credit card, and it always said "Medallion Upgrade Requested". I called Delta again, and I spoke with a supervisor, she stated that the upgrade was requested at the time of ticketing, but my upgrade did not clear.
I think that there was some kind of glitch in the system, and I will report it online in the Comment/Complaint section.
I think that since DL made the mistake and upgraded a GM on a T fare without clearing the DM's, and PM's, Delta should give me an upgrade to FC. This flight from ATL-IAH still has 6 open FC seats.
Let me know if my expectation is fair...
I think that there was some kind of glitch in the system, and I will report it online in the Comment/Complaint section.
I think that since DL made the mistake and upgraded a GM on a T fare without clearing the DM's, and PM's, Delta should give me an upgrade to FC. This flight from ATL-IAH still has 6 open FC seats.
Let me know if my expectation is fair...
You can ask for an upgrade, but I doubt DL will do so. Expect miles, that's about it.
Oct 12, 2015, 12:11 pm
#32
Original Poster
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
Perhaps DL is finally going all-in on making the medallion program revenue based. Make the fare class the first priority and medallion status the next priority. I have long advocated for something like this.
Upgrade Priority
DM on Y fare
PM on Y fare
GM on Y fare
FO on Y fare
DM on B fare
PM on B fare
GM on B fare
FO on B fare
DM on M fare
PM on M fare
GM on M fare
FO on M fare
etc.
Upgrade Priority
DM on Y fare
PM on Y fare
GM on Y fare
FO on Y fare
DM on B fare
PM on B fare
GM on B fare
FO on B fare
DM on M fare
PM on M fare
GM on M fare
FO on M fare
etc.
Oct 12, 2015, 12:14 pm
#33
Original Poster
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
There are definite glitches in the upgrade system. It's just that most people don't know they are happening unless they are traveling with someone else with status and can discover the particulars.
You can ask for an upgrade, but I doubt DL will do so. Expect miles, that's about it.
You can ask for an upgrade, but I doubt DL will do so. Expect miles, that's about it.
Oct 12, 2015, 12:16 pm
#35
Join Date: Dec 2011
Programs: DL DM PM
Posts: 2,034
Oct 12, 2015, 12:22 pm
#36
Original Poster
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
I wonder how many times this might have happened in the past, because if I wasn't traveling with my friend, I would not have known that there were any issues with this.
It's been reported, hope that Delta fixes it soon...
Oct 12, 2015, 12:27 pm
#37
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
There have been upgrade glitches for years. Now and then, Mrs. TrojanTraveler and I are not next to each other on the upgrade list...same status, same itin, same record locator, same fare class, etc. And I have gotten some responses regarding why a pax (sometimes more than one) is between us on the list that have led me to have less confidence that the "system" works as it should.
Oct 12, 2015, 12:43 pm
#38
Join Date: May 2004
Location: SDF
Programs: DL:360/DM/6 MMer; Bonvoy: Lifetime Titanium 10+M pts, 3100+ nights;
Posts: 1,441
What about the DMs and PMs that are higher fare classes than you? Shouldn't they get THEIR upgrades first even if they don't know your friend?
Oct 12, 2015, 3:04 pm
#39
Original Poster
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
Correct. The Diamonds, and Platinums on a higher fare should receive the upgrade before I should. I made a general statement that DL should issue the upgrades in the correct order. I do not know who has been upgraded, and who hasn't. I just know that DL should not have upgraded a GM without clearing ALL DMs & PMs unless they are on a Y fare. My friend is on a T fare.
Oct 12, 2015, 3:23 pm
#40
Suspended
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 29,988
Correct. The Diamonds, and Platinums on a higher fare should receive the upgrade before I should. I made a general statement that DL should issue the upgrades in the correct order. I do not know who has been upgraded, and who hasn't. I just know that DL should not have upgraded a GM without clearing ALL DMs & PMs unless they are on a Y fare. My friend is on a T fare.
Oct 12, 2015, 3:47 pm
#41
Original Poster
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
If it can happen once without explanation from DL, it can happen multiple times without me even knowing. I would agree with you if it was a one-time screwup. Delta has not even told me why he got the upgrade before me.
Again, if it can happen once, who knows how many times it has happened in the past...
Oct 12, 2015, 6:09 pm
#42
Join Date: Nov 2005
Location: Sarasota, FL
Programs: DL PM, Hyatt Platinum, Marriott/SPG Gold Elite
Posts: 15
I am not worried about the upgrade, just the principle that a GM can get upgraded before a PM in these circumstances. Unless I was traveling with a friend, I would not even have known that a GM was upgraded on a T fare.
If it can happen once without explanation from DL, it can happen multiple times without me even knowing. I would agree with you if it was a one-time screwup. Delta has not even told me why he got the upgrade before me.
Again, if it can happen once, who knows how many times it has happened in the past...
If it can happen once without explanation from DL, it can happen multiple times without me even knowing. I would agree with you if it was a one-time screwup. Delta has not even told me why he got the upgrade before me.
Again, if it can happen once, who knows how many times it has happened in the past...
Not to mention, I can't even imagine how complicated the system has to be to determine who should or shouldn't get an upgrade, and when. I know that MY software glitches all the time when it has to do much simpler things.
Oct 12, 2015, 8:09 pm
#43
Join Date: Mar 2015
Posts: 1,989
Perhaps DL is finally going all-in on making the medallion program revenue based. Make the fare class the first priority and medallion status the next priority. I have long advocated for something like this.
Upgrade Priority
DM on Y fare
PM on Y fare
GM on Y fare
FO on Y fare
DM on B fare
PM on B fare
GM on B fare
FO on B fare
DM on M fare
PM on M fare
GM on M fare
FO on M fare
etc.
Upgrade Priority
DM on Y fare
PM on Y fare
GM on Y fare
FO on Y fare
DM on B fare
PM on B fare
GM on B fare
FO on B fare
DM on M fare
PM on M fare
GM on M fare
FO on M fare
etc.
I am just kidding.
Still fine with upgrades by Medallion status and not fare buckets.
Oct 12, 2015, 8:12 pm
#44
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
Anyone else surprised that the OP received a response to their complaint email in a matter of minutes (looks to be about 35 minutes from the time they posted that they would report it to when they posted the result)?
Oct 12, 2015, 11:05 pm
#45
Join Date: Jul 2008
Location: MSP
Programs: Delta PM, Marriott Plat, Hertz Pres
Posts: 3,649
I just submitted a complaint and got a reply in 20 min exactly.....