GM got a complimentary upgrade before PM
#1
Original Poster
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
GM got a complimentary upgrade before PM
I am new to FlyerTalk.
I also do not know the full upgrade policy for DL, but was unhappy when my GM friend traveling on the same flight as me (DL4981 from ATL-IAH on 11/14/2015) got upgraded, and I still haven't cleared. I am a PM at DL.
From previous posts, and from DL employees I thought that the order was Y fare medallions, DM, PM, GM, FO, companions.
How is this possible? My friend is a GM on a T fare. I am a PM on a V fare. My reservation still says "medallion upgrade requested".
I also do not know the full upgrade policy for DL, but was unhappy when my GM friend traveling on the same flight as me (DL4981 from ATL-IAH on 11/14/2015) got upgraded, and I still haven't cleared. I am a PM at DL.
From previous posts, and from DL employees I thought that the order was Y fare medallions, DM, PM, GM, FO, companions.
How is this possible? My friend is a GM on a T fare. I am a PM on a V fare. My reservation still says "medallion upgrade requested".
#7
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,334
Did the friend use miles to support the upgrade? That would come from a different inventory class (the same as upgrades with GUCs/RUCs/SWUs).
#9
Original Poster
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
He did not use miles to upgrade. He told me that he got the upgrade Saturday around 6 PM EST. When he showed me his reservation, the fare class is First (RU).
#10
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,334
Call DL and ask/complain. Is there a chance that the status associated with your ticket could be incorrect? Perhaps you moved from GM to PM after purchasing the ticket, although DL has been saying for a while that FF numbers don't need to be removed and re-entered in such cases.
Have you checked whether your flight currently has upgrades available? If so, a phone call should get you an upgrade.
Have you checked whether your flight currently has upgrades available? If so, a phone call should get you an upgrade.
#12
Original Poster
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
Call DL and ask/complain. Is there a chance that the status associated with your ticket could be incorrect? Perhaps you moved from GM to PM after purchasing the ticket, although DL has been saying for a while that FF numbers don't need to be removed and re-entered in such cases.
I will call the PM desk and complain. I have been a PM for a year now, and the ticket was purchased 2 weeks ago.
#13
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,334