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GM got a complimentary upgrade before PM

GM got a complimentary upgrade before PM

Old Oct 11, 2015, 11:50 pm
  #1  
Original Poster
 
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
GM got a complimentary upgrade before PM

I am new to FlyerTalk.

I also do not know the full upgrade policy for DL, but was unhappy when my GM friend traveling on the same flight as me (DL4981 from ATL-IAH on 11/14/2015) got upgraded, and I still haven't cleared. I am a PM at DL.

From previous posts, and from DL employees I thought that the order was Y fare medallions, DM, PM, GM, FO, companions.

How is this possible? My friend is a GM on a T fare. I am a PM on a V fare. My reservation still says "medallion upgrade requested".
vsgvarun is offline  
Old Oct 12, 2015, 2:10 am
  #2  
 
Join Date: Mar 2015
Posts: 1,989
Quick check, anyone else on your PNR that has status below PM?
PayItForward is offline  
Old Oct 12, 2015, 5:41 am
  #3  
 
Join Date: Sep 2005
Location: Now in SLC
Programs: DL GM 1MM, MR LT Titanium
Posts: 4,090
Originally Posted by vsgvarun
(DL4981 from ATL-IAH on 11/14/2015)
How did your friend get upgraded for a flight in November already?
LoganFlyer is online now  
Old Oct 12, 2015, 5:48 am
  #4  
 
Join Date: Aug 2012
Location: London
Programs: DL FO, BA Bronze, Avis Preferred
Posts: 850
Did he pay for the upgrade?
PDXNRTLHR is offline  
Old Oct 12, 2015, 5:49 am
  #5  
 
Join Date: May 2004
Location: MSP
Programs: Delta PM
Posts: 215
Originally Posted by LoganFlyer
How did your friend get upgraded for a flight in November already?
Guessing OP meant October rather than November.
Cher905 is offline  
Old Oct 12, 2015, 5:59 am
  #6  
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Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
Sorry, meant 10/14, this Wednesday. There is nobody else on my reservation, and no companions.
vsgvarun is offline  
Old Oct 12, 2015, 6:44 am
  #7  
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
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Did the friend use miles to support the upgrade? That would come from a different inventory class (the same as upgrades with GUCs/RUCs/SWUs).
MSPeconomist is offline  
Old Oct 12, 2015, 7:30 am
  #8  
Original Poster
 
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
He did not use miles to upgrade. He told me that he got the upgrade Saturday around 6 PM EST. When he showed me his reservation, the fare class is First (RU).
vsgvarun is offline  
Old Oct 12, 2015, 7:31 am
  #9  
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Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
Originally Posted by MSPeconomist
Did the friend use miles to support the upgrade? That would come from a different inventory class (the same as upgrades with GUCs/RUCs/SWUs).
He did not use miles to upgrade. He told me that he got the upgrade Saturday around 6 PM EST. When he showed me his reservation, the fare class is First (RU).
vsgvarun is offline  
Old Oct 12, 2015, 7:32 am
  #10  
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,334
Call DL and ask/complain. Is there a chance that the status associated with your ticket could be incorrect? Perhaps you moved from GM to PM after purchasing the ticket, although DL has been saying for a while that FF numbers don't need to be removed and re-entered in such cases.

Have you checked whether your flight currently has upgrades available? If so, a phone call should get you an upgrade.
MSPeconomist is offline  
Old Oct 12, 2015, 7:33 am
  #11  
 
Join Date: Dec 2009
Location: BOS
Programs: DL PM, HH DM, MR Gold, SPG Gold, Amtrak SP
Posts: 158
Did your friend purchase a full Y fare ticket?
babeavs13 is offline  
Old Oct 12, 2015, 7:34 am
  #12  
Original Poster
 
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
Originally Posted by vsgvarun
He did not use miles to upgrade. He told me that he got the upgrade Saturday around 6 PM EST. When he showed me his reservation, the fare class is First (RU).
Originally Posted by MSPeconomist
Call DL and ask/complain. Is there a chance that the status associated with your ticket could be incorrect? Perhaps you moved from GM to PM after purchasing the ticket, although DL has been saying for a while that FF numbers don't need to be removed and re-entered in such cases.

I will call the PM desk and complain. I have been a PM for a year now, and the ticket was purchased 2 weeks ago.
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Old Oct 12, 2015, 7:34 am
  #13  
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,334
Originally Posted by babeavs13
Did your friend purchase a full Y fare ticket?
GM on T fare, OP as PM on V fare according to the OP.
MSPeconomist is offline  
Old Oct 12, 2015, 7:35 am
  #14  
 
Join Date: Jul 2008
Location: MSP
Programs: Delta PM, Marriott Plat, Hertz Pres
Posts: 3,649
Originally Posted by babeavs13
Did your friend purchase a full Y fare ticket?
In the first post he stated his friend was on a T fare
xolinlevh is offline  
Old Oct 12, 2015, 7:35 am
  #15  
Original Poster
 
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
Originally Posted by babeavs13
Did your friend purchase a full Y fare ticket?
He is on a T fare.
vsgvarun is offline  

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