Virgin Atlantic not recognizing booking code from Delta
Apr 3, 2015 | 8:39 pm
#1
Original Poster
Join Date: Aug 2014
Posts: 8
Virgin Atlantic not recognizing booking code from Delta
I booked a flight through Delta that has a VA component (JFK -> LHR). When I attempt to manage my flight on VA's site, it cannot find the reservation. I'd like to be able to pick seats, etc. on this leg.
Is there some sort of trick to getting this to happen?
Is there some sort of trick to getting this to happen?
Apr 3, 2015 | 9:04 pm
#2
Join Date: Dec 2009
Location: New York, NY
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Posts: 6,777
Are you using DL's code or did you get the VS code from Delta? They'd be two different codes.
Just FYI.
VA= Virgin Australia
VS= Virgin Atlantic
VX= Virgin America.
Just FYI.
VA= Virgin Australia
VS= Virgin Atlantic
VX= Virgin America.
Last edited by Yoshi212; Apr 3, 2015 at 9:12 pm
Apr 7, 2015 | 8:21 pm
#5
Join Date: Aug 2010
Location: Denver
Posts: 2,396
As this query is specific to a DL booking, the thread will likely get better feedback here in the dedicated Delta forum.
Good luck, and safe travels!
Moderator, Information Desk
Good luck, and safe travels!
Moderator, Information Desk
Apr 7, 2015 | 8:30 pm
#6
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It asks for a booking reference number or an e-ticket number. That ticket number is the same across all systems unlike the record locator number. Punch in the 13 digit ticket number and it should pull it up without you having to call DL to get the VS record locator.
Apr 7, 2015 | 10:40 pm
#7
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Nevertheless, you should have the VS PNR with you when you travel in case VS agents are unable to find your reservation. This should be possible with the ticket number, but I would not want to count on this working. In fact, I think it's wise to call partner airlines (other than AF/KLM) and ask them to verify that they can see both the ticket and matching reservation in their system.
Apr 8, 2015 | 2:20 am
#8
Join Date: Dec 2014
Posts: 1,907
As others have mentioned, Delta and VS have different record locator numbers for the same itinerary. In order to access your VS record locator without having to call Delta, try going to the seat map for the VS-operated flight on Delta.com and then clicking on the link in this message: "To manage your seat, please visit virginatlantic.com."
Your VS record locator should appear in the URL and you should be automatically redirected to your booking.
Your VS record locator should appear in the URL and you should be automatically redirected to your booking.
Apr 8, 2015 | 2:55 am
#9
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As others have mentioned, Delta and VS have different record locator numbers for the same itinerary. In order to access your VS record locator without having to call Delta, try going to the seat map for the VS-operated flight on Delta.com and then clicking on the link in this message: "To manage your seat, please visit virginatlantic.com."
Your VS record locator should appear in the URL and you should be automatically redirected to your booking.
Your VS record locator should appear in the URL and you should be automatically redirected to your booking.
Apr 8, 2015 | 8:14 am
#10
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Posts: 102,617
As others have mentioned, Delta and VS have different record locator numbers for the same itinerary. In order to access your VS record locator without having to call Delta, try going to the seat map for the VS-operated flight on Delta.com and then clicking on the link in this message: "To manage your seat, please visit virginatlantic.com."
Your VS record locator should appear in the URL and you should be automatically redirected to your booking.
Your VS record locator should appear in the URL and you should be automatically redirected to your booking.
Apr 8, 2015 | 9:20 am
#11
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As others have mentioned, Delta and VS have different record locator numbers for the same itinerary. In order to access your VS record locator without having to call Delta, try going to the seat map for the VS-operated flight on Delta.com and then clicking on the link in this message: "To manage your seat, please visit virginatlantic.com."
Your VS record locator should appear in the URL and you should be automatically redirected to your booking.
Your VS record locator should appear in the URL and you should be automatically redirected to your booking.
Last edited by GRALISTAIR; Apr 8, 2015 at 12:19 pm
Apr 8, 2015 | 9:25 am
#12
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I usually call other carriers to get the PNR. Using different websites tends to require that you know their conventions on exactly how names are listed. Some drop the middle name, some just have the initial, some have both first and middle names with or without caps, etc., and getting it wrong leads to a message that they cannot find your flights. I've almost given up on trying DIY first as this tends to cause me to panic when it doesn't work.
Apr 8, 2015 | 11:31 am
#13
Join Date: Dec 2014
Posts: 1,907
I usually call other carriers to get the PNR. Using different websites tends to require that you know their conventions on exactly how names are listed. Some drop the middle name, some just have the initial, some have both first and middle names with or without caps, etc., and getting it wrong leads to a message that they cannot find your flights. I've almost given up on trying DIY first as this tends to cause me to panic when it doesn't work.
Apr 8, 2015 | 12:20 pm
#14
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This is a bit of a tangent, but my one major complaint about VS is that their phone system is terrible. Apart from audio quality issues I've frequently experienced, I've had to wait on hold for 20-30 minutes before when I had a reservation in J and there were no apparent system-wide travel disruptions.
Apr 8, 2015 | 12:27 pm
#15
Join Date: Oct 2008
Posts: 7
Try this
Agree with the audio quality issue mentioned below, although Virgin answered quickly and were helpful I could barely understand what they were saying between low quality and loud conversations in the background.