Green card holders returning to the US can't check in on Delta
#1
Original Poster
Join Date: Sep 2012
Location: New York, NY
Programs: DL - Diamond Medallion - Global Entry, Pre-check
Posts: 31
Green card holders returning to the US can't check in on Delta
I searched the forum but could find an existing thread.
I'm green card holder (global entry and pre-checked approved) but whenever I try to check in online on delta.com for a flight returning to the US (when the US is my final destination that is), I can't complete check in. I enter my passport information (I'm French) and country of residence (US) but it keeps asking me for my "address while visiting the United States" and insists I should get ESTA. I tried filling out the address fields with my home address in New York with no success: "you can't check in online and have to check in at the airport".
Air France/KLM and British Airways do have fields to enter one's green card number and complete online check in when flying to the US and it works, including on a one-way to the US. Obviously, Delta's website is lacking this module.
I emailed customer service several time with no success. DeltaAssist is of no help either.
I can't believe I'm the only one in this situation. Does anyone have similar experience? Maybe we could team up and put pressure Delta to fix this problem.
I'm green card holder (global entry and pre-checked approved) but whenever I try to check in online on delta.com for a flight returning to the US (when the US is my final destination that is), I can't complete check in. I enter my passport information (I'm French) and country of residence (US) but it keeps asking me for my "address while visiting the United States" and insists I should get ESTA. I tried filling out the address fields with my home address in New York with no success: "you can't check in online and have to check in at the airport".
Air France/KLM and British Airways do have fields to enter one's green card number and complete online check in when flying to the US and it works, including on a one-way to the US. Obviously, Delta's website is lacking this module.
I emailed customer service several time with no success. DeltaAssist is of no help either.
I can't believe I'm the only one in this situation. Does anyone have similar experience? Maybe we could team up and put pressure Delta to fix this problem.
#2
Join Date: May 2009
Location: Flying to a boat
Programs: DL DM/2MM, Bonvoy Titanium, Hertz PC
Posts: 823
My wife and daughter have green cards and Global Entry, and have had no issues with online check in, regardless of destination, including returning to the U.S.
Perhaps there is something in your profile that needs to be updated?
And even with online check in, when its an international flight you still need to show your passport to somebody at Delta, either at a check in counter, Sky Club, or at the gate.
Perhaps there is something in your profile that needs to be updated?
And even with online check in, when its an international flight you still need to show your passport to somebody at Delta, either at a check in counter, Sky Club, or at the gate.
#3
Join Date: Feb 2007
Location: SEA
Programs: Delta TDK(or care)WIA, Hilton Diamond
Posts: 1,869
My wife and daughter have green cards and Global Entry, and have had no issues with online check in, regardless of destination, including returning to the U.S.
Perhaps there is something in your profile that needs to be updated?
And even with online check in, when its an international flight you still need to show your passport to somebody at Delta, either at a check in counter, Sky Club, or at the gate.
Perhaps there is something in your profile that needs to be updated?
And even with online check in, when its an international flight you still need to show your passport to somebody at Delta, either at a check in counter, Sky Club, or at the gate.
#4
Original Poster
Join Date: Sep 2012
Location: New York, NY
Programs: DL - Diamond Medallion - Global Entry, Pre-check
Posts: 31
Thanks a lot for your answer!
Could they enter their green card numbers somewhere in their DL profiles? Or during the web check in process?
Or did they enter their green card number as their passport number and listed themselves as American nationals?
Sorry to ask so many questions. I asked several people at Delta (DM desk, online support, skymiles) and they all say only US citizen can check in online for a one way or return flight to the US.
Could they enter their green card numbers somewhere in their DL profiles? Or during the web check in process?
Or did they enter their green card number as their passport number and listed themselves as American nationals?
Sorry to ask so many questions. I asked several people at Delta (DM desk, online support, skymiles) and they all say only US citizen can check in online for a one way or return flight to the US.
My wife and daughter have green cards and Global Entry, and have had no issues with online check in, regardless of destination, including returning to the U.S.
Perhaps there is something in your profile that needs to be updated?
And even with online check in, when its an international flight you still need to show your passport to somebody at Delta, either at a check in counter, Sky Club, or at the gate.
Perhaps there is something in your profile that needs to be updated?
And even with online check in, when its an international flight you still need to show your passport to somebody at Delta, either at a check in counter, Sky Club, or at the gate.
#6
Original Poster
Join Date: Sep 2012
Location: New York, NY
Programs: DL - Diamond Medallion - Global Entry, Pre-check
Posts: 31
#7
FlyerTalk Evangelist
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#8
FlyerTalk Evangelist
Join Date: May 2008
Location: CHA, MAN;
Programs: Delta DM 1 MM; Hz PC
Posts: 11,169
I'm green card holder (global entry and pre-checked approved) I am too
but whenever I try to check in online on delta.com for a flight returning to the US (when the US is my final destination that is), I can't complete check in.
Neither can I - never have been able to do either except when I used to travel with CO.
I enter my passport information (I'm BRITISH ) and country of residence (US) but it keeps saying "you can't check in online and have to check in at the airport".
CO used to have this - Obviously, Delta's website is lacking this module.
I can't believe I'm the only one in this situation. You are not - so are me, my wife and daughter
Does anyone have similar experience? See above - YES
Maybe we could team up and put pressure Delta to fix this problem.good luck
but whenever I try to check in online on delta.com for a flight returning to the US (when the US is my final destination that is), I can't complete check in.
Neither can I - never have been able to do either except when I used to travel with CO.
I enter my passport information (I'm BRITISH ) and country of residence (US) but it keeps saying "you can't check in online and have to check in at the airport".
CO used to have this - Obviously, Delta's website is lacking this module.
I can't believe I'm the only one in this situation. You are not - so are me, my wife and daughter
Does anyone have similar experience? See above - YES
Maybe we could team up and put pressure Delta to fix this problem.good luck
#10
Original Poster
Join Date: Sep 2012
Location: New York, NY
Programs: DL - Diamond Medallion - Global Entry, Pre-check
Posts: 31
#11
FlyerTalk Evangelist
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
I've run into issues with OLCI when returning to LHR, especially the last 6 mos or so. Airport has to verify my UK visa. This does not typically happen on AA.
#12
Join Date: Mar 2013
Location: ODE
Programs: Delta DM MM, AS, Bonvoy TE LPE, Hilton Gold
Posts: 12
I have the opposite problem as the OP (US citizen, Danish resident). I can check in online when flying to the US, but can no longer check in online for the return trip to Europe.
#13
Join Date: Jun 2004
Posts: 3,774
I have also had problems with OLCI recently.
I'm a U.S. citizen, Danish resident. It would not allow me to check in online because it could not find evidence that I had a valid ESTA (duh, a U.S. citizen doesn't need an ESTA).
On the return to my home in Denmark, I could not check in online because I could not give the date of when I'd be returning from abroad back to the U.S., which of course I could not do since I was returning to my home in Denmark and was completing the final leg of my round trip itinerary that started in Denmark.
Susan
I'm a U.S. citizen, Danish resident. It would not allow me to check in online because it could not find evidence that I had a valid ESTA (duh, a U.S. citizen doesn't need an ESTA).
On the return to my home in Denmark, I could not check in online because I could not give the date of when I'd be returning from abroad back to the U.S., which of course I could not do since I was returning to my home in Denmark and was completing the final leg of my round trip itinerary that started in Denmark.
Susan
#14
Original Poster
Join Date: Sep 2012
Location: New York, NY
Programs: DL - Diamond Medallion - Global Entry, Pre-check
Posts: 31
I got off the phone with Delta's web support. We noticed that I had an French-based address in my profile as well as a couple French-based credit cards. We erased all that and the rep told me that it should fix the check in problem. Of course I don't have an international flight immediately planned so I don't know if that's true.
It would be interesting to know, among people who responded to this thread, if the ones having the problem have international addresses listed and the ones who don't have the issue don't have international addresses listed.
It would be interesting to know, among people who responded to this thread, if the ones having the problem have international addresses listed and the ones who don't have the issue don't have international addresses listed.
#15
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
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Posts: 4,631
I got off the phone with Delta's web support. We noticed that I had an French-based address in my profile as well as a couple French-based credit cards. We erased all that and the rep told me that it should fix the check in problem. Of course I don't have an international flight immediately planned so I don't know if that's true.
It would be interesting to know, among people who responded to this thread, if the ones having the problem have international addresses listed and the ones who don't have the issue don't have international addresses listed.
It would be interesting to know, among people who responded to this thread, if the ones having the problem have international addresses listed and the ones who don't have the issue don't have international addresses listed.
Data point: When I was living in the U.S. (student visa) I was never able to check-in online.