I searched the forum but could find an existing thread.

I'm green card holder (global entry and pre-checked approved) but whenever I try to check in online on delta.com for a flight returning to the US (when the US is my final destination that is), I can't complete check in. I enter my passport information (I'm French) and country of residence (US) but it keeps asking me for my "address while visiting the United States" and insists I should get ESTA. I tried filling out the address fields with my home address in New York with no success: "you can't check in online and have to check in at the airport".

Air France/KLM and British Airways do have fields to enter one's green card number and complete online check in when flying to the US and it works, including on a one-way to the US. Obviously, Delta's website is lacking this module.

I emailed customer service several time with no success. DeltaAssist is of no help either.

I can't believe I'm the only one in this situation. Does anyone have similar experience? Maybe we could team up and put pressure Delta to fix this problem.