Originally Posted by
ULDB65
My wife and daughter have green cards and Global Entry, and have had no issues with online check in, regardless of destination, including returning to the U.S.
Perhaps there is something in your profile that needs to be updated?
And even with online check in, when its an international flight you still need to show your passport to somebody at Delta, either at a check in counter, Sky Club, or at the gate.
My wife couldn't check in online at Haneda, and Delta doesn't open at Haneda until late so she couldn't get airside until late. I called the PM line and we tried and tried to figure something out. The typical VWP or Visa holder has their entry authorization tied to their passport, but the green card holder's entry authorization isn't tied to the passport. She had trouble getting past the KLM dragon at AMS because the person at the counter couldn't see an entry authorization and then they summoned a more experienced dragon and everything worked. She has NEXUS. Do you know why your wife and daughter don't have trouble, because I would certainly like to know. Do they use their green cards for global entry? My wife tried coming back from Japan and the machine wouldn't even read her card or her passport. And what document do they enter when they do online check-in?