VIP Select
#106




Join Date: Dec 2013
Posts: 429
I inquired about this when I called to set up the service for an upcoming trip and was advised they cannot leave airport property. At most airports, there is a designated "transfer lot" outside of the secured zone but still on airport property that they'll advise whoever is picking you up to meet you at.
On another note, I have a quick question for anyone who has used the service before (it will be my first time next month). You're not expected to tip the agent who escorts you around, right? My friend who I'm traveling with insists that we should tip a couple of bucks. For the steep price they charge for the service, I would have to imagine the agent is appropriately compensated directly by Delta....
On another note, I have a quick question for anyone who has used the service before (it will be my first time next month). You're not expected to tip the agent who escorts you around, right? My friend who I'm traveling with insists that we should tip a couple of bucks. For the steep price they charge for the service, I would have to imagine the agent is appropriately compensated directly by Delta....
2) Ive tried to tip in the past, they always reject it. They seem to appreciate the thought though.
#107

Join Date: Jan 2020
Location: Virginia USA
Posts: 1,311
I wonder if there is an e-mail address for VIP Select where I could write it and get one consistent final answer.
#108
Join Date: Feb 2020
Location: New York, NY
Programs: Delta Platinum, Hilton Diamond, Hertz PC, Marriott Gold
Posts: 54
I called again thinking I would use VIP Select after all because even if they only meet me after immigration it would still be good to not have to go out of the secured area, check in, and go back to T4 again, but the phone rep this time told me they wouldn't meet me until I got to a Sky Club??? And that I would still have to go back to check in? Doesn't sound right to me, but it's what this guy said.
I wonder if there is an e-mail address for VIP Select where I could write it and get one consistent final answer.
I wonder if there is an e-mail address for VIP Select where I could write it and get one consistent final answer.
There is an email for VIP Select, but it's intended for coordination leading up to the service itself, I'm not sure they would be able/willing to answer any logistics questions via email.
#109




Join Date: Dec 2013
Posts: 429
I called again thinking I would use VIP Select after all because even if they only meet me after immigration it would still be good to not have to go out of the secured area (well, I know, you get your check bagged so you are unsecured effectively, but I mean back out to the check in counters), check in, and go back to T4 again, but the phone rep this time told me they wouldn't meet me until I got to a Sky Club??? And that I would still have to go back to check in? Doesn't sound right to me, but it's what this guy said.
I wonder if there is an e-mail address for VIP Select where I could write it and get one consistent final answer.
I wonder if there is an e-mail address for VIP Select where I could write it and get one consistent final answer.
You might also just consider booking it as a standard "departure" service, rather than a connection service, to avoid confusion.
#110

Join Date: Jan 2020
Location: Virginia USA
Posts: 1,311
They'll meet you in the departure terminal pre-security. It honestly might just require you coordinating directly with the rep you are assigned day of (typically they text you an hour or two to confirm meeting time + location). If you're not flying on DL or a code share, they won't meet you with a Porche and escort you through customs. Something about stepping on other airline's turf.
You might also just consider booking it as a standard "departure" service, rather than a connection service, to avoid confusion.
You might also just consider booking it as a standard "departure" service, rather than a connection service, to avoid confusion.
#111




Join Date: Dec 2013
Posts: 429
Unless its changed, the people who book VIP Select are outsourced contractors who don't have too much of a clue. The airport contacts themselves are a lot more aware and nimble.
#112
Join Date: Feb 2020
Location: New York, NY
Programs: Delta Platinum, Hilton Diamond, Hertz PC, Marriott Gold
Posts: 54
Quick update regarding my experience with Delta VIP Select last week.
Overall, it was a spectacular experience and something I'm actively considering including in future trip plans.
Here's a semi-detailed summary of my experience using their outbound service from JFK.
Several hours prior to the flight, I received a phone call from the assigned representative indicating they had not been given the driver's name/phone from the car service we were using, and was asked to simply text the representative with an ETA once en-route to JFK. Upon arrival at Terminal 2, the very friendly rep was waiting for us curbside in a bright green safety vest. We were led inside the terminal to the front of the bag check line, where bag tags were pre-printed for us. From there, we were led towards the front (but not quite the very front) of the TSA pre-check line and we cleared security. While waiting to go through security, I asked if it would be possible to head to the T4 SkyClub while we waited for our flight, since I'm not fond of the small-ish and older lounge they have in T2. Turns out, that was the plan all along, which I was really glad to hear!
We were brought down to the tarmac, seated in the back seat of the Porsche, and shuttled 3-4 minutes across to T4 where we were then led through some service hallways until we emerged literally at the front doors of the SkyClub. We bypassed the sizable line of folks waiting to enter, and were led to a cozy corner of the lounge that had been specifically reserved for us. A lounge staff member came over and asked if we'd like anything to drink, and we ordered some cocktails which were then brought right to our seats. We spent about 30 minutes relaxing in the lounge before our rep came back to retrieve us, and we were once again shuttled over to T2 via Porsche. We parked right next to our plane, walked right up the jet bridge steps, took our seats, and the door closed behind us moments later.
Overall, it was an exceptionally seamless and truly relaxing experience. One member of the group, who tends to be a particularly anxious traveler, even remarked about how peaceful the entire experience was from curb to plane. For the price they charge, this really is a worthwhile experience. I only hope that it remains a semi-secret - I could only wonder what would happen if the social media influencer crowd was to find out about this and the subsequent restrictions Delta would implement in response.
I would agree with others who said that the arrival or connection services are likely better values, but nonetheless the departure service was wonderful.
Overall, it was a spectacular experience and something I'm actively considering including in future trip plans.
Here's a semi-detailed summary of my experience using their outbound service from JFK.
Several hours prior to the flight, I received a phone call from the assigned representative indicating they had not been given the driver's name/phone from the car service we were using, and was asked to simply text the representative with an ETA once en-route to JFK. Upon arrival at Terminal 2, the very friendly rep was waiting for us curbside in a bright green safety vest. We were led inside the terminal to the front of the bag check line, where bag tags were pre-printed for us. From there, we were led towards the front (but not quite the very front) of the TSA pre-check line and we cleared security. While waiting to go through security, I asked if it would be possible to head to the T4 SkyClub while we waited for our flight, since I'm not fond of the small-ish and older lounge they have in T2. Turns out, that was the plan all along, which I was really glad to hear!
We were brought down to the tarmac, seated in the back seat of the Porsche, and shuttled 3-4 minutes across to T4 where we were then led through some service hallways until we emerged literally at the front doors of the SkyClub. We bypassed the sizable line of folks waiting to enter, and were led to a cozy corner of the lounge that had been specifically reserved for us. A lounge staff member came over and asked if we'd like anything to drink, and we ordered some cocktails which were then brought right to our seats. We spent about 30 minutes relaxing in the lounge before our rep came back to retrieve us, and we were once again shuttled over to T2 via Porsche. We parked right next to our plane, walked right up the jet bridge steps, took our seats, and the door closed behind us moments later.
Overall, it was an exceptionally seamless and truly relaxing experience. One member of the group, who tends to be a particularly anxious traveler, even remarked about how peaceful the entire experience was from curb to plane. For the price they charge, this really is a worthwhile experience. I only hope that it remains a semi-secret - I could only wonder what would happen if the social media influencer crowd was to find out about this and the subsequent restrictions Delta would implement in response.
I would agree with others who said that the arrival or connection services are likely better values, but nonetheless the departure service was wonderful.
#113




Join Date: Feb 2007
Location: Pensacola, FL (PNS)
Programs: Delta 1.99M, Hyatt Globalist, IHG Diamond, Marriott Gold, Hilton Diamond
Posts: 2,726
#114


Join Date: Mar 2021
Programs: Marriott Ambassador - Delta Diamond - United Silver - Frontier 100k - Sixt Plat
Posts: 589
Quick update regarding my experience with Delta VIP Select last week.
Overall, it was a spectacular experience and something I'm actively considering including in future trip plans.
Here's a semi-detailed summary of my experience using their outbound service from JFK.
Several hours prior to the flight, I received a phone call from the assigned representative indicating they had not been given the driver's name/phone from the car service we were using, and was asked to simply text the representative with an ETA once en-route to JFK. Upon arrival at Terminal 2, the very friendly rep was waiting for us curbside in a bright green safety vest. We were led inside the terminal to the front of the bag check line, where bag tags were pre-printed for us. From there, we were led towards the front (but not quite the very front) of the TSA pre-check line and we cleared security. While waiting to go through security, I asked if it would be possible to head to the T4 SkyClub while we waited for our flight, since I'm not fond of the small-ish and older lounge they have in T2. Turns out, that was the plan all along, which I was really glad to hear!
We were brought down to the tarmac, seated in the back seat of the Porsche, and shuttled 3-4 minutes across to T4 where we were then led through some service hallways until we emerged literally at the front doors of the SkyClub. We bypassed the sizable line of folks waiting to enter, and were led to a cozy corner of the lounge that had been specifically reserved for us. A lounge staff member came over and asked if we'd like anything to drink, and we ordered some cocktails which were then brought right to our seats. We spent about 30 minutes relaxing in the lounge before our rep came back to retrieve us, and we were once again shuttled over to T2 via Porsche. We parked right next to our plane, walked right up the jet bridge steps, took our seats, and the door closed behind us moments later.
Overall, it was an exceptionally seamless and truly relaxing experience. One member of the group, who tends to be a particularly anxious traveler, even remarked about how peaceful the entire experience was from curb to plane. For the price they charge, this really is a worthwhile experience. I only hope that it remains a semi-secret - I could only wonder what would happen if the social media influencer crowd was to find out about this and the subsequent restrictions Delta would implement in response.
I would agree with others who said that the arrival or connection services are likely better values, but nonetheless the departure service was wonderful.
Overall, it was a spectacular experience and something I'm actively considering including in future trip plans.
Here's a semi-detailed summary of my experience using their outbound service from JFK.
Several hours prior to the flight, I received a phone call from the assigned representative indicating they had not been given the driver's name/phone from the car service we were using, and was asked to simply text the representative with an ETA once en-route to JFK. Upon arrival at Terminal 2, the very friendly rep was waiting for us curbside in a bright green safety vest. We were led inside the terminal to the front of the bag check line, where bag tags were pre-printed for us. From there, we were led towards the front (but not quite the very front) of the TSA pre-check line and we cleared security. While waiting to go through security, I asked if it would be possible to head to the T4 SkyClub while we waited for our flight, since I'm not fond of the small-ish and older lounge they have in T2. Turns out, that was the plan all along, which I was really glad to hear!
We were brought down to the tarmac, seated in the back seat of the Porsche, and shuttled 3-4 minutes across to T4 where we were then led through some service hallways until we emerged literally at the front doors of the SkyClub. We bypassed the sizable line of folks waiting to enter, and were led to a cozy corner of the lounge that had been specifically reserved for us. A lounge staff member came over and asked if we'd like anything to drink, and we ordered some cocktails which were then brought right to our seats. We spent about 30 minutes relaxing in the lounge before our rep came back to retrieve us, and we were once again shuttled over to T2 via Porsche. We parked right next to our plane, walked right up the jet bridge steps, took our seats, and the door closed behind us moments later.
Overall, it was an exceptionally seamless and truly relaxing experience. One member of the group, who tends to be a particularly anxious traveler, even remarked about how peaceful the entire experience was from curb to plane. For the price they charge, this really is a worthwhile experience. I only hope that it remains a semi-secret - I could only wonder what would happen if the social media influencer crowd was to find out about this and the subsequent restrictions Delta would implement in response.
I would agree with others who said that the arrival or connection services are likely better values, but nonetheless the departure service was wonderful.
I'm happy to hear they added the private table as I figured when I saw it the other day it was for VIP Select. I've done it a few times there and an agent would offer to get us our first drink before she left but we were on our own afterwards and she kinda just found a space for us to sit which was easier during COVID but I figure the table idea came up as the clubs began to fill. I am usually flexible to the agents request as sometimes they ask If I could board first or last depending on her own schedule as it looks like they sometimes balance one or two "VIP's" at a time.
The other benefit of Pickup as mentioned in JFK is they have brought me to the garage to get my car before which if you end up at the end of Terminal 4 in the 40's-50's it's a nice to skip leg day.
#115

Join Date: May 2021
Programs: Flying Blue Plat, BA Gold, Ex-skywards Platnium
Posts: 704
Air France has this when you fly LP and it's a great service, especially resulting with zero hassle despite connecting in the jungle that is CDG. I'd definitely be using this for tighter domestic connections when flying DL just for peace of mind.
#116

Join Date: Jan 2020
Location: Virginia USA
Posts: 1,311
#117
Join Date: Feb 2019
Programs: Kroger Plus, Starbucks Green Card, My Walgreens
Posts: 5,547
how do you think influencers work? they only do stuff if the company pays them, they're not going to pay their own money to show off someone else's product. Influencers won't be showing this off unless Delta specifically wants them to, in which case, why would they "implement restrictions" when they're explicitly trying to drive up demand?
#118


Join Date: Mar 2021
Programs: Marriott Ambassador - Delta Diamond - United Silver - Frontier 100k - Sixt Plat
Posts: 589
how do you think influencers work? they only do stuff if the company pays them, they're not going to pay their own money to show off someone else's product. Influencers won't be showing this off unless Delta specifically wants them to, in which case, why would they "implement restrictions" when they're explicitly trying to drive up demand?
#119




Join Date: Feb 2007
Location: Pensacola, FL (PNS)
Programs: Delta 1.99M, Hyatt Globalist, IHG Diamond, Marriott Gold, Hilton Diamond
Posts: 2,726
#120




Join Date: Feb 2007
Location: Pensacola, FL (PNS)
Programs: Delta 1.99M, Hyatt Globalist, IHG Diamond, Marriott Gold, Hilton Diamond
Posts: 2,726
how do you think influencers work? they only do stuff if the company pays them, they're not going to pay their own money to show off someone else's product. Influencers won't be showing this off unless Delta specifically wants them to, in which case, why would they "implement restrictions" when they're explicitly trying to drive up demand?
(or the inverse, Kyleema Norman... Story here, go visit her Twitter feed for more -> https://nypost.com/2022/08/09/nyc-sc...p-about-delay/)

