Originally Posted by
flyerfirsts
I called again thinking I would use VIP Select after all because even if they only meet me after immigration it would still be good to not have to go out of the secured area (well, I know, you get your check bagged so you are unsecured effectively, but I mean back out to the check in counters), check in, and go back to T4 again, but the phone rep this time told me they wouldn't meet me until I got to a Sky Club??? And that I would still have to go back to check in? Doesn't sound right to me, but it's what this guy said.
I wonder if there is an e-mail address for VIP Select where I could write it and get one consistent final answer.
They'll meet you in the departure terminal pre-security. It honestly might just require you coordinating directly with the rep you are assigned day of (typically they text you an hour or two to confirm meeting time + location). If you're not flying on DL or a code share, they won't meet you with a Porche and escort you through customs. Something about stepping on other airline's turf.
You might also just consider booking it as a standard "departure" service, rather than a connection service, to avoid confusion.