2014 SkyMiles Program Changes
#646
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
Geez, little overreaction? I didn't see anything in that post to say only use some of the crazy posts on FT for their info. However, it is another source of information, and any smart company should be taking advantage of all of the available information sources since there are some good insights and opinions here in between the crap.
Anonymous postings on a chat site with no verifiable demographic info. Who would use that?
The same people REPEATEDLY stating this is the reason they will leave DL with each and every change.
It might be used for cheap entertainment on Virginia Avenue, but believe me, it is not the bellwether of change (unless they are using to find how people are gaming the system and installing roadblocks).
No offense meant...just an example: You write you are a PM - there is NO verifying that. You could be - I COULD BE a 300 lb disenchanted teenager in his parents bedroom. I am sure you aren't. I am not, but there is no way DL could quantify ANYTHING on here.
NO responsible company would use non-verifiable information.
#647
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,198
You don't think if/when people post here about loopholes or finding ways around things that DL notices and uses that? They've also fixed things on the website and smartphone app that've been posted about on here.
Sure there are plenty of threads that I'm positive they ignore and rightfully so, or use just for amusement.
Sure there are plenty of threads that I'm positive they ignore and rightfully so, or use just for amusement.
#648
Join Date: Nov 2010
Location: BDL/HPN/JFK/FLL
Programs: DL Diamond Ham Sandwich
Posts: 1,051
Interesting to see so many new members are signing in to post this. I'm guessing DL gets a lot of heat for the SFO/LAX/SEA-JFK loss of UGs and hope they come up with something better, something (ie: chance of upgrade) to give people a reason to buy more than just the lowest fare. This would be a perfect route to say only DMs get the 'chance' to UG on space avail basis.
This is clearly a decent change for flyover state folks, and low-tier west coast folks now have a possible upgrade to Hawaii instead of almost no chance of a transcon upgrade, but east coast PMs got totally shafted, and most of the NY/LA based DMs I know are DM due to 2-3x a month TCONs.
I was going to fly enough for DM in 2014, but if I stay with Delta I'm going to need to move my TCON business to B6 EMS now, and without that I won't make DM. It is entirely clear that PM on the east coast will be near worthless from March- probably better off moving all of my flying to someone else.
Last edited by mother-; Dec 13, 2013 at 10:12 am Reason: of/off
#649
Join Date: Nov 2012
Location: ATL
Programs: Bonvoy Ambassador, Hyatt Globalist, Hilton Gold, AA EXP, UA Silver, former DL DM
Posts: 2,001
If DL is going to copy UA's policy of giving zero complimentary upgrades on TCON flights, then DL should also copy UA's policy of allowing RPUs on TCON flights.
If DL doesn't want to open up TCON BE seats to Regional Upgrades on super low fares, then DL should just restrict the use of Regional Upgrades on TCON flights to K+ fares (the same way SWUs currently work). But requiring the use of "Global Upgrades" on domestic routes is absurd.
If DL doesn't want to open up TCON BE seats to Regional Upgrades on super low fares, then DL should just restrict the use of Regional Upgrades on TCON flights to K+ fares (the same way SWUs currently work). But requiring the use of "Global Upgrades" on domestic routes is absurd.
#650
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
** There are no PS comp upgrades on UA
** There is no established upgrade policy on B6 to Mint (which even in its rollout won't be on all flights)
To whom are folks going to flee? Sounds like DL is completely competitive in this market.
If you are going to leave, leave. Vote with your wallet. If you are correct and "thousands" defect because of it, you are likely to see a rollback in policy. However, jaded threats and suggestions on an internet chat board are not a marketing study, nor are they reliable. I wouldn't expect DL to act based on the hypothesis of a board that is designed to get the most for the least spend. Sorry - the game is changing.
#651
Join Date: Nov 2010
Location: BDL/HPN/JFK/FLL
Programs: DL Diamond Ham Sandwich
Posts: 1,051
** There are no comp upgrades below EXP on AA
** There are no PS comp upgrades on UA
** There is no established upgrade policy on B6 to Mint (which even in its rollout won't be on all flights)
To whom are folks going to flee? Sounds like DL is completely competitive in this market.
If you are going to leave, leave. Vote with your wallet. If you are correct and "thousands" defect because of it, you are likely to see a rollback in policy. However, jaded threats and suggestions on an internet chat board are not a marketing study, nor are they reliable. I wouldn't expect DL to act based on the hypothesis of a board that is designed to get the most for the least spend. Sorry - the game is changing.
** There are no PS comp upgrades on UA
** There is no established upgrade policy on B6 to Mint (which even in its rollout won't be on all flights)
To whom are folks going to flee? Sounds like DL is completely competitive in this market.
If you are going to leave, leave. Vote with your wallet. If you are correct and "thousands" defect because of it, you are likely to see a rollback in policy. However, jaded threats and suggestions on an internet chat board are not a marketing study, nor are they reliable. I wouldn't expect DL to act based on the hypothesis of a board that is designed to get the most for the least spend. Sorry - the game is changing.
-DMs will make EXP.
-PM who instead flies B6 EMS on TCONs will be more comfortable (I didn't say anything about Mint)
Anyhow I wasn't posting to make threats, I was giving my opinion on what will happen- I think many will leave very quickly even you can't deny that anyone who is a Y-only-by-mandate JFK<->LAX DM will not stay one second past the end of complimentary upgrades... I'd bet things are similar for JFK/SFO.
#652
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
Ignore other opinions.....LOL...makes ya real successful in life.
DL is projected to make 2.6 Billion this year pre-tax. You want something for which you are unwilling to pay. I think the smart bet is on Delta. Sorry.
#654
Join Date: Oct 2009
Location: MCO
Programs: DL DM/MM, Marriott Plat Premier, HH Diamond, Hyatt Plat, Hertz PC
Posts: 4,081
-DMs will make EXP.
-PM who instead flies B6 EMS on TCONs will be more comfortable (I didn't say anything about Mint)
Anyhow I wasn't posting to make threats, I was giving my opinion on what will happen- I think many will leave very quickly even you can't deny that anyone who is a Y-only-by-mandate JFK<->LAX DM will not stay one second past the end of complimentary upgrades... I'd bet things are similar for JFK/SFO.
-PM who instead flies B6 EMS on TCONs will be more comfortable (I didn't say anything about Mint)
Anyhow I wasn't posting to make threats, I was giving my opinion on what will happen- I think many will leave very quickly even you can't deny that anyone who is a Y-only-by-mandate JFK<->LAX DM will not stay one second past the end of complimentary upgrades... I'd bet things are similar for JFK/SFO.
Easy to understand why those DM’s who fly mostly JFK BE tcons on Y- fares would be upset. But notwithstanding the FT chatter, it seems they are a relatively small subset of all DM’s. Sure, some may switch to AA but (1) DL’s hard product is arguably nicer, (2) there is no guarantee that they will receive an UG as an EXP, and (3) worst of all, it may be just a matter of time before AA joins DL and UA on this.
As for PM’s, they can fly B6 or whatever airline they want BUT… they know they will be giving up 5K MQM’s each time to do so. For many, this may be the difference between PM and GM. Seriously, how many will REALLY give up EC and their status just to fly in lie-flats on this one route?
As FFers, we are long past greener grass anywhere and this won’t improve for at least another year, maybe two.
#655
Suspended
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144
I think they aren't going to budge from the price. They told themselves the product is worth more than it is, the market told them no it isn't, and now they're thinking that somehow if they give less to passengers they will benefit.
Dropping the price to something reasonable would freeze us all out without them having to explictly insult us. If they sell gate upgrades I'm buying them if they're some reasonable price. But I'm thinking no, I think it's a reaction to there being something of a lack of market enthusiasm for their product at its price.
Dropping the price to something reasonable would freeze us all out without them having to explictly insult us. If they sell gate upgrades I'm buying them if they're some reasonable price. But I'm thinking no, I think it's a reaction to there being something of a lack of market enthusiasm for their product at its price.
#656
Suspended
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144
#657
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Yes, but at what price are all these corporate contracts? Depending on how deep are the discounts, this may not be a winning strategy. It can be smarter longterm to give the seat to an elite who has paid for an expensive coach ticket, or at least to retain that option when the BE seat would otherwise be empty.
#658
Join Date: Nov 2010
Location: BDL/HPN/JFK/FLL
Programs: DL Diamond Ham Sandwich
Posts: 1,051
Not saying you are wrong, but IMO doubtful you are right.
Easy to understand why those DM’s who fly mostly JFK BE tcons on Y- fares would be upset. But notwithstanding the FT chatter, it seems they are a relatively small subset of all DM’s. Sure, some may switch to AA but (1) DL’s hard product is arguably nicer, (2) there is no guarantee that they will receive an UG as an EXP, and (3) worst of all, it may be just a matter of time before AA joins DL and UA on this.
As for PM’s, they can fly B6 or whatever airline they want BUT… they know they will be giving up 5K MQM’s each time to do so. For many, this may be the difference between PM and GM. Seriously, how many will REALLY give up EC and their status just to fly in lie-flats on this one route?
As FFers, we are long past greener grass anywhere and this won’t improve for at least another year, maybe two.
Easy to understand why those DM’s who fly mostly JFK BE tcons on Y- fares would be upset. But notwithstanding the FT chatter, it seems they are a relatively small subset of all DM’s. Sure, some may switch to AA but (1) DL’s hard product is arguably nicer, (2) there is no guarantee that they will receive an UG as an EXP, and (3) worst of all, it may be just a matter of time before AA joins DL and UA on this.
As for PM’s, they can fly B6 or whatever airline they want BUT… they know they will be giving up 5K MQM’s each time to do so. For many, this may be the difference between PM and GM. Seriously, how many will REALLY give up EC and their status just to fly in lie-flats on this one route?
As FFers, we are long past greener grass anywhere and this won’t improve for at least another year, maybe two.
1)You're kidding yourself that the TCON DMs neither represent many, nor that they would 100% definitely jump to not *always* sit in coach. They are GONE. (They probably stack rank right behind the Intl J DMs in numbers)
2)Please read my original post. I think you've just agreed with me about PMs, they very well might be better off jumping to another airline.
#659
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
JFK DM here. I do about 20 JFK->LAX/SFO legs per year so this was a tough pill to swallow. I've always thought the transcon upgrade was one of the best benefit of SM and since on most days it went to high fare DMs and PMs at the gate, not one where Delta is gaining much by taking it away from us.
IIRC, those are the routes where all aircraft are going to lie-flat in J. When that happens, there will be a lot fewer seats available for upgrades. I wonder if DL will reveal how many.
If it turns out that there were never any available for medallion upgrades, I think DL is shooting itself in the foot.
Or, maybe, there will be a few, sold for around $250 instead of given away free. That might or might not hurt Delta (badwill losses could easily exceed the cash benefits).
#660
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Sure; but a Diamond has 8 certs for maybe 40 flights, so she's unprotected on most of them.