2014 SkyMiles Program Changes
#571
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Join Date: Dec 2009
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And just where would that be?
At AA, the DL Plats would be equiv to only Gold and need certs to upgrade.
At UA, they would be Plat but the UA Plats only receive regional UG's just like DL.
At DL, the Plats receive a Choice Benefit which could be the RMU's or one of the other choices like gifting FO or whatever. But at least they have a choice, not to mention rollover and more opportunities to earn MQM's by cc.
So which one do you think looks like the benefits are better than DL?
At AA, the DL Plats would be equiv to only Gold and need certs to upgrade.
At UA, they would be Plat but the UA Plats only receive regional UG's just like DL.
At DL, the Plats receive a Choice Benefit which could be the RMU's or one of the other choices like gifting FO or whatever. But at least they have a choice, not to mention rollover and more opportunities to earn MQM's by cc.
So which one do you think looks like the benefits are better than DL?
#572




Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,315
I wonder if the Delta cheerleaders consider people on a discounted Corporate fare to be a "moocher" since they aren't paying full fare to be up front?
If the front cabin goes out with more non-revs than paid passengers, I wonder if Delta will start discounting those routes more up front.
Or if American continues to upgrade theirs EP's on this route post merger and Delta diamonds jump ship to American if they will reverse this policy. Two people in my BUR office say they are jumping ship to AA next year over just the LAX/JFK route no longer being upgradeable (they fly this flight 12 to 15 times a year) and both of them take a lot more trips on Delta than that route. And if they are flying international the flagship lounge available to EP's is suppose to be really nice at LAX. Free premium liquor and hot food as opposed to paying for anything drinkable and cookies at LAX SC. Even if AA eliminates free upgrades on that route, they figure on the times they have to pay first or when they fly international in Y, they will get treated a lot better by AA
If the front cabin goes out with more non-revs than paid passengers, I wonder if Delta will start discounting those routes more up front.
Or if American continues to upgrade theirs EP's on this route post merger and Delta diamonds jump ship to American if they will reverse this policy. Two people in my BUR office say they are jumping ship to AA next year over just the LAX/JFK route no longer being upgradeable (they fly this flight 12 to 15 times a year) and both of them take a lot more trips on Delta than that route. And if they are flying international the flagship lounge available to EP's is suppose to be really nice at LAX. Free premium liquor and hot food as opposed to paying for anything drinkable and cookies at LAX SC. Even if AA eliminates free upgrades on that route, they figure on the times they have to pay first or when they fly international in Y, they will get treated a lot better by AA
And for those who talk about preserving the integrity of J on transcons and corporate contracts and whatnot, I don't see it. For the most part (and especially given the increase capacity on the transcons), DMs have not been taking any seats away from anyone. Unless the J cabin is wide open, these upgrades only happen at the gate, and only at boarding. So this process accomodates even the most last minute purchase. So, no seat taken away from any paying pax.
Now, rather than having any empty seats go to DMs, they will go to non-revs. On these routes above all, this make sense why? And, if there is an op-up situation (which could now happen on these routes more frequently), who gets moved up first...the DM. (Thanks to Mrs. TrojanTraveler to pointing this one out to me.)
I fail to see any of the logic in this. They could have just restricted complimentary upgrades to DMs. Why didn't they? (Yes, I do realize it sucks for PMs.)
#573
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Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
It feels like a deliberate insult. We only ever got seats that nobody else was going to buy; except on flights that are lightly loaded with elites and without many paying passengers, upgrades cleared within 30 minutes or less before boarding. For JFK-SEA, they have a fair number of upgrades because the tickets are overpriced. Lots of times they fill up around half the J cabin. $2000 seems to be too much for that route. Maybe this was a reaction to not selling as many seats as they thought they were going to sell? But taking the seats away from us isn't going to help them to sell more; we only took the seats nobody else wanted. If the seats aren't going to sell for $2000 they're not going to sell for $2000. So they're going to let seats go out empty - why?
Option 2 is to start selling gate UGs.
If I'm wrong and they don't plan to adjust fares to fill the cabin with paid BE tickets or sell gate UGs, I guess it'll be employee class like int'l F is on many *A airlines.
#574
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Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
...and notice all the recent adjustments...they all favor the corporate contracts. Good for DL! Profitable, and the domestic carrier with the best service on the ground and in the sky. If there are open seats and gate upgrades are sold, 200-300 is a hell of a bargain to sit up front coast to coast lie flat.
#575
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Join Date: Sep 2009
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Maybe the next step is to lower fares a bit on those routes so they can fill more of the BE cabin with paid BE fares. I guess this might be called BE Monetization, but I've never used the expression FCM because people on this forum use "monetization" like it's a dirty word. Of course they're monetizing it, that's the product they sell.
Option 2 is to start selling gate UGs.
If I'm wrong and they don't plan to adjust fares to fill the cabin with paid BE tickets or sell gate UGs, I guess it'll be employee class like int'l F is on many *A airlines.
Option 2 is to start selling gate UGs.
If I'm wrong and they don't plan to adjust fares to fill the cabin with paid BE tickets or sell gate UGs, I guess it'll be employee class like int'l F is on many *A airlines.
If you tell someone that there's absolutely no chance of an upgrade versus a small chance, a very few will buy the premium cabin ticket, some won't change their strategy, and some will buy (coach or FC) from a competitor. Or is DL betting that its customers are irrational about zero probabilities and will suddenly pay lots and lots to DL as a result of DL announcing that the probability is zero?
#576
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Join Date: Dec 2009
Location: HKG
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*this is my first post, I hope I am in the correct forum*
Hello Rylan, you are correct my friend, I am no longer flying business elite routes. Also, more interestingly I wanted to share that I just managed to get a refund on my future NYC trips due to the new policy. (tickets were non-refundable X/V class)
I had booked 2 mileage runs back to back NYC-SEA-ANC in June 2014. I booked them off peak on a thursday and on saturday (they included red eyes and overnight flights). I know upgrades are not guaranteed as a PM but I figure I'd score at least 2 out of 4 on the NYC-SEA. With the new policy that would have made it a brutal run, and I was looking forward to the possibility of flat bed, which is out of the question now.
I called Delta PM line to ask if they would be upgrade eligible since they were still showing eligible and I had bought them before the policy change. They said no since they were business elite (it also took 10 min discussing with supervisor to confirm this). After back and forth I told them I would not have bought them if they were not upgrade eligible. The person on the phone told me upgrades are not a guarantee, but I told them that off peak PM will clear a high percentage of the time.
Anyways, to make the story short, after 30 minutes I got my money refunded, they also offered a reroute but that would not have taken me to seattle and I would have missed the double MQM promo - and makes my MR less attractive.
I am afraid Atlanta is next in line with business elite to west coast and there go our benefits down the toilet. Going to have to reconsider my status...
Hello Rylan, you are correct my friend, I am no longer flying business elite routes. Also, more interestingly I wanted to share that I just managed to get a refund on my future NYC trips due to the new policy. (tickets were non-refundable X/V class)
I had booked 2 mileage runs back to back NYC-SEA-ANC in June 2014. I booked them off peak on a thursday and on saturday (they included red eyes and overnight flights). I know upgrades are not guaranteed as a PM but I figure I'd score at least 2 out of 4 on the NYC-SEA. With the new policy that would have made it a brutal run, and I was looking forward to the possibility of flat bed, which is out of the question now.
I called Delta PM line to ask if they would be upgrade eligible since they were still showing eligible and I had bought them before the policy change. They said no since they were business elite (it also took 10 min discussing with supervisor to confirm this). After back and forth I told them I would not have bought them if they were not upgrade eligible. The person on the phone told me upgrades are not a guarantee, but I told them that off peak PM will clear a high percentage of the time.
Anyways, to make the story short, after 30 minutes I got my money refunded, they also offered a reroute but that would not have taken me to seattle and I would have missed the double MQM promo - and makes my MR less attractive.
I am afraid Atlanta is next in line with business elite to west coast and there go our benefits down the toilet. Going to have to reconsider my status...
#577

Join Date: May 2009
Location: PHL
Programs: AA EXP, DL DM HH Gold, Marriot Titanium
Posts: 1,298
#578
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Join Date: Dec 2009
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I posted under Check-In and Upgrades.
*HOW CAN WE HELP?
I am concerned that the change to JFK-LAX/SEA/SFO BE cabin will no longer be eligible for complimentary upgrades. In the past I have sought out connections thru JFK specifically for this possibility when traveling SEA-PIT for it's redeye routing. To deny eligibility (by no means guaranteed) for upgrades on this routing tips the scale away from my dedication to Delta for my air travel needs. What is being done to offset this radical change to the Medallion program and the complimentary upgrades? And what is the impact to my ticketed itineraries that were purchased under the pretense that complimentary upgrades were available to the SEA-JFK route?
*HOW CAN WE HELP?
I am concerned that the change to JFK-LAX/SEA/SFO BE cabin will no longer be eligible for complimentary upgrades. In the past I have sought out connections thru JFK specifically for this possibility when traveling SEA-PIT for it's redeye routing. To deny eligibility (by no means guaranteed) for upgrades on this routing tips the scale away from my dedication to Delta for my air travel needs. What is being done to offset this radical change to the Medallion program and the complimentary upgrades? And what is the impact to my ticketed itineraries that were purchased under the pretense that complimentary upgrades were available to the SEA-JFK route?
#579
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Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
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Follow-up question:
Considering the PMs are getting royally screwed, is there a chance that upgrading with Miles maybe changed, where PMs can apply miles to upgrade any economy fare, not just M/B/Y, as in the past.
I would see this as being met halfway by Delta considering PMs basically have had their most valuable benefits striped away...
It truly boggles the mind that somewhere in Delta they must of had a focus group meeting where they decided that, yes, giving PMs no GMU benefits whatsoever seems like a great idea to reward loyalty.. Not even one lousy GMU.
Considering the PMs are getting royally screwed, is there a chance that upgrading with Miles maybe changed, where PMs can apply miles to upgrade any economy fare, not just M/B/Y, as in the past.
I would see this as being met halfway by Delta considering PMs basically have had their most valuable benefits striped away...
It truly boggles the mind that somewhere in Delta they must of had a focus group meeting where they decided that, yes, giving PMs no GMU benefits whatsoever seems like a great idea to reward loyalty.. Not even one lousy GMU.
#580
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Join Date: Dec 2009
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DL could lower the BE fares on these routes if they want to do so independently of allowing elite free upgrades, especially since these upgrades are done at the gate after check in closes for the flight. FCM is independent of upgrade policy, although FCM tends to mean that fewer upgrades are available.
If you tell someone that there's absolutely no chance of an upgrade versus a small chance, a very few will buy the premium cabin ticket, some won't change their strategy, and some will buy (coach or FC) from a competitor. Or is DL betting that its customers are irrational about zero probabilities and will suddenly pay lots and lots to DL as a result of DL announcing that the probability is zero?
If you tell someone that there's absolutely no chance of an upgrade versus a small chance, a very few will buy the premium cabin ticket, some won't change their strategy, and some will buy (coach or FC) from a competitor. Or is DL betting that its customers are irrational about zero probabilities and will suddenly pay lots and lots to DL as a result of DL announcing that the probability is zero?
#581




Join Date: Dec 2008
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With DL, it's now $$$$$$$, use a GUC (but only if you're a DM), or sit in Y.
#582
Join Date: Jan 2010
Programs: AA Plat 2MM/UA G MM/DL MM DM 2015/BA Silver/Hyatt Diamond
Posts: 3,103
I see what you are saying but I'm betting there are a lot of people who see a $2,000 BE fare vs a $200 Y fare and say, "I'll take the shot at the UG" but who might buy BE in advance if it were only $1,000. (Numbers pulled out of thin air to illustrate the point.) DL makes less profit on the $1,000 BE ticket but it's still much more profit than the Y ticket.
#583
Join Date: Sep 2013
Location: CHI
Posts: 501
These are an artifact of the old NW routes. I can't recall whether DL has, or had, any 'direct' flights XXX-SLC-HNL - anybody know? And I don't recall whether even NW had any DTW-(SEA/SFO/LAX)-HNL 'direct' routes, or any XXX-(SEA/SFO/LAX)-(OGG/KOA) 'direct' routes, so it may just be a matter of avoiding routings that include those 'direct' flights between MSP and HNL. 

I just don't get the logic. MSP-SFO is UGable, SFO-HNL is UGable. MSP-HNL is not. Just dumb, really. An FO could get UG on each flight, while a through DM won't. Where is the logic?
#584
Join Date: Sep 2011
Location: Wherever I happen to be....
Programs: DL EOS...
Posts: 1,111
Yeah - I called to have the segments split, and the cost would have been 1K in additional fare.
I just don't get the logic. MSP-SFO is UGable, SFO-HNL is UGable. MSP-HNL is not. Just dumb, really. An FO could get UG on each flight, while a through DM won't. Where is the logic?
I just don't get the logic. MSP-SFO is UGable, SFO-HNL is UGable. MSP-HNL is not. Just dumb, really. An FO could get UG on each flight, while a through DM won't. Where is the logic?
Remember too, 1st post sez "some changes" as I suspect there'll be more as "death by 1000 cuts" while feeding "pax wars" continue.
Does anybody really believe they're gonna be happy to stop at BE tcon UG's?
Maybe not this year, but there's always next year!
The dirty shame here is how these UG changes affect status "previously earned" under different terms/conditions. Seems like a bait & switch swindle to my simple way of doing business....
#585




Join Date: Jul 2004
Location: NYC
Programs: DL DM, DL MM
Posts: 4,428
Now the upgrades are at least on par with United and possibly AA with Global Upgrades being the Delta-equivalent of eVIPs for AA.
Having tons of regional upgrades being handed out will most likely make it a lot more difficult to even get Medallion Upgrades domestically, however.
Also, how will "Regional Upgrades" be ranked with higher priority? Will a PM using regional upgrade trump a DM on Medallion Upgrade?
Having tons of regional upgrades being handed out will most likely make it a lot more difficult to even get Medallion Upgrades domestically, however.
Also, how will "Regional Upgrades" be ranked with higher priority? Will a PM using regional upgrade trump a DM on Medallion Upgrade?

