Originally Posted by lquickcam

*this is my first post, I hope I am in the correct forum*

Hello Rylan, you are correct my friend, I am no longer flying business elite routes. Also, more interestingly I wanted to share that I just managed to get a refund on my future NYC trips due to the new policy. (tickets were non-refundable X/V class)

I had booked 2 mileage runs back to back NYC-SEA-ANC in June 2014. I booked them off peak on a thursday and on saturday (they included red eyes and overnight flights). I know upgrades are not guaranteed as a PM but I figure I'd score at least 2 out of 4 on the NYC-SEA. With the new policy that would have made it a brutal run, and I was looking forward to the possibility of flat bed, which is out of the question now.

I called Delta PM line to ask if they would be upgrade eligible since they were still showing eligible and I had bought them before the policy change. They said no since they were business elite (it also took 10 min discussing with supervisor to confirm this). After back and forth I told them I would not have bought them if they were not upgrade eligible. The person on the phone told me upgrades are not a guarantee, but I told them that off peak PM will clear a high percentage of the time.

Anyways, to make the story short, after 30 minutes I got my money refunded, they also offered a reroute but that would not have taken me to seattle and I would have missed the double MQM promo - and makes my MR less attractive.

I am afraid Atlanta is next in line with business elite to west coast and there go our benefits down the toilet. Going to have to reconsider my status...