Delta and Virgin Atlantic Partnership
May 15, 2022, 7:03 am
#826
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
Virgin Clubhouses, other than LHR, are now operated by Plaza Premium. This may be a change to the access rules (Delta would be paying for the access), or it may be an editing error on the Virgin site. Easy to verify by contacting the JFK lounge directly: [email protected]
https://www.plazapremiumlounge.com/e...-premium-group
American Express Platinum cardholders now have access to all VS lounges (except LHR) due to a relationship between American Express and Plaza Premium:
https://www.flyertalk.com/forum/amer...centurion.html
https://www.plazapremiumlounge.com/e...-premium-group
American Express Platinum cardholders now have access to all VS lounges (except LHR) due to a relationship between American Express and Plaza Premium:
https://www.flyertalk.com/forum/amer...centurion.html
May 15, 2022, 7:58 am
#827
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,051
I am aware of one data point of someone getting into the JFK CH flying D1 JFK-MAD, so it is possible this is correct.
The JFK CH is also open to Amex Platinum cardholders during all of its opening hours (the Amex app only lists the morning hours, but it seems like this is a limitation of the Amex app not being able to show 2 daily opening windows; I had no trouble entering with Amex Plat in the afternoon), so the access standards have been dramatically lowered ... the product has also been worsened somewhat, although it's still pretty good. I imagine a lack of public awareness and the CH being somewhat out of the way for most Delta departures are the main things keeping it from being completely overrun.
The JFK CH is also open to Amex Platinum cardholders during all of its opening hours (the Amex app only lists the morning hours, but it seems like this is a limitation of the Amex app not being able to show 2 daily opening windows; I had no trouble entering with Amex Plat in the afternoon), so the access standards have been dramatically lowered ... the product has also been worsened somewhat, although it's still pretty good. I imagine a lack of public awareness and the CH being somewhat out of the way for most Delta departures are the main things keeping it from being completely overrun.
May 15, 2022, 8:29 am
#828
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,052
Thanks for your reply, however I can't see it on the web page, only " Passengers travelling in Delta One", different from the page on LHR CH.
https://flywith.virginatlantic.com/e...clubhouse.html
https://flywith.virginatlantic.com/e...clubhouse.html
DL unlike the other airline partners listed has a specific agreement.
May 15, 2022, 8:31 am
#829
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,052
I am aware of one data point of someone getting into the JFK CH flying D1 JFK-MAD, so it is possible this is correct.
The JFK CH is also open to Amex Platinum cardholders during all of its opening hours (the Amex app only lists the morning hours, but it seems like this is a limitation of the Amex app not being able to show 2 daily opening windows; I had no trouble entering with Amex Plat in the afternoon), so the access standards have been dramatically lowered ... the product has also been worsened somewhat, although it's still pretty good. I imagine a lack of public awareness and the CH being somewhat out of the way for most Delta departures are the main things keeping it from being completely overrun.
The JFK CH is also open to Amex Platinum cardholders during all of its opening hours (the Amex app only lists the morning hours, but it seems like this is a limitation of the Amex app not being able to show 2 daily opening windows; I had no trouble entering with Amex Plat in the afternoon), so the access standards have been dramatically lowered ... the product has also been worsened somewhat, although it's still pretty good. I imagine a lack of public awareness and the CH being somewhat out of the way for most Delta departures are the main things keeping it from being completely overrun.
Using the lounge finder confirms this. If you select simply D1 passenger, VS Clubhouse doesn't show. You have to select D1 nonstop to/from UK for VS CH to show up..
Last edited by flyerCO; May 15, 2022 at 8:37 am
May 24, 2022, 6:32 am
#830
Join Date: Jan 2019
Posts: 18
I'm guessing new agents, who didn't know rules. DL D1 doesn't get access unless it's a flight nonstop to an UK destination.
Using the lounge finder confirms this. If you select simply D1 passenger, VS Clubhouse doesn't show. You have to select D1 nonstop to/from UK for VS CH to show up..
Using the lounge finder confirms this. If you select simply D1 passenger, VS Clubhouse doesn't show. You have to select D1 nonstop to/from UK for VS CH to show up..
May 24, 2022, 7:24 am
#831
Join Date: Dec 2019
Posts: 258
I'm inclined to believe that "international D1" might be the actual rule, but I think it also really depends on the agent you get.
May 24, 2022, 7:36 am
#833
FlyerTalk Evangelist
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
As far as access, pretty sure it remains to/from UK-US unless an Amex Plat cardholder or otherwise eligible.
From VS it seems more explicit: "*When when travelling between UK-US on a Virgin Atlantic or Delta Air Lines operated flight."
From VS it seems more explicit: "*When when travelling between UK-US on a Virgin Atlantic or Delta Air Lines operated flight."
May 24, 2022, 9:25 am
#834
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,052
D1 only To UK locations count. I think issue is Plaza Premium took over the VS CH management and some of their agents don't know the VS/DL relationship.
May 26, 2022, 7:19 am
#835
Join Date: Jan 2019
Posts: 18
May 26, 2022, 7:22 am
#836
Join Date: Jan 2019
Posts: 18
As far as access, pretty sure it remains to/from UK-US unless an Amex Plat cardholder or otherwise eligible.
From VS it seems more explicit: "*When when travelling between UK-US on a Virgin Atlantic or Delta Air Lines operated flight."
From VS it seems more explicit: "*When when travelling between UK-US on a Virgin Atlantic or Delta Air Lines operated flight."
May 26, 2022, 8:58 am
#837
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,052
Regardless, new agents, and probably a misunderstanding of any location. Any location, but any location in UK. Also adding to confusion some other airlines (SQ for) example get access to locations outside of UK. However that's because they're flying SQ, etc... Each airline has a specific agreement with VS. The DL/VS is clear only to/from UK. Written this way unlike SQ, etc because of fact DL flies to more than a few locations from JFK. There's no need to limit SQ for example, as they only fly one route.
May 26, 2022, 9:19 am
#838
Join Date: Dec 2019
Posts: 258
Sorry got posts mixed together. One was about agent at CH.
Regardless, new agents, and probably a misunderstanding of any location. Any location, but any location in UK. Also adding to confusion some other airlines (SQ for) example get access to locations outside of UK. However that's because they're flying SQ, etc... Each airline has a specific agreement with VS. The DL/VS is clear only to/from UK. Written this way unlike SQ, etc because of fact DL flies to more than a few locations from JFK. There's no need to limit SQ for example, as they only fly one route.
Regardless, new agents, and probably a misunderstanding of any location. Any location, but any location in UK. Also adding to confusion some other airlines (SQ for) example get access to locations outside of UK. However that's because they're flying SQ, etc... Each airline has a specific agreement with VS. The DL/VS is clear only to/from UK. Written this way unlike SQ, etc because of fact DL flies to more than a few locations from JFK. There's no need to limit SQ for example, as they only fly one route.
May 26, 2022, 1:42 pm
#839
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Please tell me that I will have lounge access in LHR T3 on a DL (operated and marketed) TATL RT flight in D1. I hope to use the VS arrivals lounge and of course use an airside departures lounge in T3 before my departure.
When I look at the lounge search by airport/city information on delta.dumb, it tells me that there's no lounge at LHR.
When I look at the lounge search by airport/city information on delta.dumb, it tells me that there's no lounge at LHR.
May 26, 2022, 3:06 pm
#840
Join Date: Aug 2016
Location: BOS
Programs: AA PP, DL PM
Posts: 2,086
Please tell me that I will have lounge access in LHR T3 on a DL (operated and marketed) TATL RT flight in D1. I hope to use the VS arrivals lounge and of course use an airside departures lounge in T3 before my departure.
When I look at the lounge search by airport/city information on delta.dumb, it tells me that there's no lounge at LHR.
When I look at the lounge search by airport/city information on delta.dumb, it tells me that there's no lounge at LHR.