sethb

I've only seen that when the aircraft had no F to upgrade to.

DawgInCo

agreed..these are DEN-ATL 757's and ATL-ORD DC-9's..both show F availability. The strange part is that it worked yesterday afternoon, but now it's not. I guess it's time to give the desk a call.

mrredskin

but.. but... they're so awesome!

Geogirl1234

"it's just prioritizing glitz over functionality"

This.

The website is so slow it's frustrating. It works somewhat but not very efficiently. On my laptop it's OK but clunky, on my ipad things are layered on top of each other and it takes several tries just to get my password into the password box. By then I'm already annoyed. The new website has definitely made me less motivated to spend time just browsing for flights that I might be interested in.

javabytes

I'm not even sure I'd call it glitz. How I'd phrase it is that DL is really not unlike Starbucks. Starbucks has lost its mind and doesn't know whether it's a coffeehouse, bookstore, or record label anymore. Similarly, DL seems to be building an all-purpose eCommerce platform to sell you anything under the sun, while ignoring problems with the website related to its core business. The website is a solution looking for a problem.

padreandrew

Here is a crazy situation with Macs. I can log in on my two Imac desktops and do everything I want. I can not log in on my MacBook Pro regardless of where I am; whether at home, in a Internet cafe; at the office, etc. I get a "bad server request" message if I try to execute a command. Or I end up trying (on the laptop) to repeatedly enter my SkyMiles Number (I am a Platinum Medallion Member) and my Password or Code and my last name and nothing happens.

By way of clarification, both iMacs are on the same servers (one at home and one at work) as when I try to use the MacBook Pro...so I get to sign on successfully with the other Macs.

I've even tried reinstalling Safari and get the same thing on the laptop and even cleared my cache and passwords that were in storage.

I called the Tech Support line at Delta.com and they were dumbfounded.

BHArt

I think this is a legitimate gripe, maybe not calling for a meltdown, but we have been able to book tickets online for going on 20 years now. Having to call in to do something as mundane as book a ticket, change a seat or do anything else can get irritating after a while.

DMIrishFlyer

The OP should realize that customer services reps often pick up on the tone and attitude of their callers and sympathize to make the call easier.... they might not agree at all or they may agree a little BUT its all about being a good agent.

Most intelligent callers would pick up on that.....

BTW - been a MAC user for about 18 months and I was a huge windows OS guy and right now you could only get me to go back to windows kicking and screaming.... the mac OS and iOS ecosystem is so darn easy to use.

Thats said windows 8 may be a winner. I like what I've seen so far.

motytrah

That's not quite true. Safari uses the Webkit Webcore render engine. WebKit Webcore is used in Safari (MacOS, iOS), Google Chrome (Mac, Windows, Android), BlackBerry, Palm, Symbian, etc. The represents the majority of Mobile devices and a good chunk of the PC traffic as well. Any company with a real web presence will test against 2-3 webkit webcore devices.

Though given the hit or miss problems people are having I think the problem was a bit more involved than just a simple browser compatibility issue.

UpstateSCDLFlyer

And the upg wait list is never right. Last Sunday I was #9 on delta.com and #1 on my delta iPhone app. Fortunately the mobile app was right.

javabytes

Windows 8 is a bigger flop than Vista... if there's anything that would get me to ditch Windows 100% and switch exclusively to Mac, it's a Windows 9 that's not any better... but there's a thread for that: http://www.flyertalk.com/forum/trave...ndows-8-a.html

itsaboutthejourney

Deadtail: you should know better. See the above post. Ms. Wise is not in charge of the website. She's in charge of things we don't see, things that are bringing PMDL into the current century. She is testing & training staff on new things (ie: reservations system) that will eventually help both agents and customers do a lot of new things, including fare based awards and a much smarter award/paid booking engine. Marketing has taken over the website.

Meanwhile, Bob appears to put glitz and quick bucks up-selling features above a tested, functional, feature-rich website rather than preparing the delta.dumb to take advantage of the upcoming features DL's IT/reservation/CRM systems will enable it to do. Mix in the SkyPeso team's reluctance to detail policies & program features on the website and we have delta.dumb. I wish Richard was as frustrated as us customers with the Delta web experience, especially knowing his familiarity with how good nwa.com was

davetravels

Are you opening a whole new can of worms here?!?!?!

itsaboutthejourney

Nope. There is a dedicated thread for discussion of fare based awards.

ConciergeBrandon

All of the above.