You wouldn't believe how many calls we've had!!
Jan 9, 2013, 9:13 pm
#31
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,543
Oh, I got tons of errors on my Windows7, too.
Jan 9, 2013, 9:17 pm
#32
Join Date: Feb 2010
Location: SFO
Programs: DL GM, HH Gold
Posts: 120
In 2016, some n00b will post a thread in Travelbuzz entitled, 'What does WAFWJPFI mean? I see that acronym everywhere on FT!'
And dozens of people will reply, linking to this epic post.
History. We are witnessing it.
And dozens of people will reply, linking to this epic post.
History. We are witnessing it.
Jan 9, 2013, 9:27 pm
#33
Join Date: Dec 2006
Location: ORD
Programs: AA EXP,2MM, DL Gold,Starwood PLT
Posts: 3,876
No, now that is not at all true. I find it every day still some sites work better with a given browser and i have to switch between them. It can be MS, fire fox, google apple you name it some sites just work better on a given browser.
Jan 9, 2013, 10:37 pm
#34
Join Date: Oct 2004
Location: MSP (after 21 years in SEA)
Programs: DL DM/3MM, Lifetime DL SkyClub, BA Gold, Amex Centurion, AVIS Chairman's, Hertz Platinum
Posts: 584
To be honest, Delta.com is a complete joke. I'm so tired of how terrible Delta's IT is. Man, It kills me to think that 10 years ago I could click "Search for mileage upgrade" on NWA.com and I could buy a ticket and have the miles deducted and be placed in the Business class cabin all by myself, without having to use a third party site to find the upgrade space and then call and talk to someone who may or may not know how to process the upgrade correctly. I remember when the merger happened that that was "in the works" well I'm tired of waiting Delta. I'm pretty sure that was supposed to happen in 2011. Well so much for the timeline. Oh yeah and the Passbook support for the iPhone OS 6, what happened to that? I think they need to fire the entire IT dept and start from scratch, clearly they have no idea what they're doing whatsoever. It took me 20 minutes the other day to find my eCertificates/credits--- what a joke!
Jan 9, 2013, 11:23 pm
#35
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,005
Bob Kupbens Vice-President, eCommerce, for Delta.
Bob (1) "it's not working like we want"; (2) "we know it"; and (3) "we're working on it".
Oh. Wait. Those were his comments back in October 2010 regarding the Award booking engine on DL.dum
Bob (1) "it's not working like we want"; (2) "we know it"; and (3) "we're working on it".
Oh. Wait. Those were his comments back in October 2010 regarding the Award booking engine on DL.dum
Jan 10, 2013, 3:02 am
#36
Join Date: Feb 2012
Location: NYC
Programs: DL DM, AA ExP
Posts: 189
Did you ask for any Skypesos 
Seriously ... I use both PCs and Macs. Frankly ... if you want a web browser that is compartible with most of the net today (not 5 years ago) ... but today ... just use Google Chrome. It is available for PCs and Macs.
Also a small side note -- the general rendering engine is the same for Chrome and Safari ... based on WebKit ... but you'll find some differences. Overall though ... if you ever have a problem with one web browser (i.e. Safari) just open up Chrome.
The argument of PC vs Mac in my opinion isn't needed and no longer makes any sense in the larger picture.
Seriously ... I use both PCs and Macs. Frankly ... if you want a web browser that is compartible with most of the net today (not 5 years ago) ... but today ... just use Google Chrome. It is available for PCs and Macs.
Also a small side note -- the general rendering engine is the same for Chrome and Safari ... based on WebKit ... but you'll find some differences. Overall though ... if you ever have a problem with one web browser (i.e. Safari) just open up Chrome.
The argument of PC vs Mac in my opinion isn't needed and no longer makes any sense in the larger picture.
Jan 10, 2013, 3:17 am
#37
Suspended
Join Date: Dec 2010
Location: LAX
Programs: DM
Posts: 1,067
Jan 10, 2013, 7:08 am
#38
Join Date: Nov 2012
Programs: Delta DM, SPG Plat, Marriott Plat, IHG Spire
Posts: 1,021
Few things.
1: I am a Systems administrator. I work in IT. I manage servers, keep the network running, and am associated with the help desk that you call when you can't figure out how to setup a printer. DEVELOPERS are NOT IT. Don't you lump good people like Sysadmins, network engineers, and security professionals in with developers, DBAs, and worst of all web admins.
...
3: "Just going back to the old one" isn't as easy as it sounds.
1: I am a Systems administrator. I work in IT. I manage servers, keep the network running, and am associated with the help desk that you call when you can't figure out how to setup a printer. DEVELOPERS are NOT IT. Don't you lump good people like Sysadmins, network engineers, and security professionals in with developers, DBAs, and worst of all web admins.
...
3: "Just going back to the old one" isn't as easy as it sounds.
That being said, I find the new delta.com is not optimized for slow networks in the slightest, and I could even tell you (within a matter of degree) why based on the behavior I see. It's not even bad coding, per se, it's just prioritizing glitz over functionality.
To be fair, a lot of companies have moved this way. It particularly sucks when you travel and are subject to hotel, airport, or company guest wi-fi.
Also, you are 110% correct that "going back to the old one" sounds waaaaaaaay easier than it actually would be to do so.
Did you ask for any Skypesos
Seriously ... I use both PCs and Macs. Frankly ... if you want a web browser that is compartible with most of the net today (not 5 years ago) ... but today ... just use Google Chrome. It is available for PCs and Macs.
Also a small side note -- the general rendering engine is the same for Chrome and Safari ... based on WebKit ... but you'll find some differences. Overall though ... if you ever have a problem with one web browser (i.e. Safari) just open up Chrome.
The argument of PC vs Mac in my opinion isn't needed and no longer makes any sense in the larger picture.
Seriously ... I use both PCs and Macs. Frankly ... if you want a web browser that is compartible with most of the net today (not 5 years ago) ... but today ... just use Google Chrome. It is available for PCs and Macs.
Also a small side note -- the general rendering engine is the same for Chrome and Safari ... based on WebKit ... but you'll find some differences. Overall though ... if you ever have a problem with one web browser (i.e. Safari) just open up Chrome.
The argument of PC vs Mac in my opinion isn't needed and no longer makes any sense in the larger picture.
The new delta.com is still slow as heck for me. However, I don't blame it on my computer or the browser I use - I blame it on network latency and the site's inability to respond to that.
Jan 10, 2013, 7:39 am
#39
Join Date: Oct 2007
Programs: Now just a lowly DL PM/1MM. This industry needs some competition. It's just not enjoyable anymore.
Posts: 3,543
Simply because some folks are not having any difficulties doesn't mean there aren't significant issues with DL.com. To this day I can't change a seat on the website after receiving an upgrade, regardless of machine or browser. Others say they have no such problem. Does that mean it isn't an issue?
Oh, and IBTL.....
Oh, and IBTL.....
Jan 10, 2013, 9:03 am
#40
Join Date: Nov 2010
Location: BNA/SAN
Programs: DL PM 1.5 MM , Hilton Diamond, Marriott Lifetime Plat
Posts: 754
While I recognize that the website is not working for everyone, my experience over the past several days is different. For what it is worth, I also use Chrome.
I booked a flight from San Diego to New Orleans 2 days ago and not only did I have zero problems booking that flight, it also let me choose my EC seats before I purchased (unlike last month when I had to choose non EC seats, purchase the ticket, then go back to upgrade to EC).
I did not like the initial roll out and don't care for the move to passwords over pins (which I have yet to do) but IMO, it is improving. YMMV
I don't take people noting they had no problems as anything other than data points and have been quite surprised at the tone taken against them. Of course this is the DL forum so perhaps I shouldn't be.
I booked a flight from San Diego to New Orleans 2 days ago and not only did I have zero problems booking that flight, it also let me choose my EC seats before I purchased (unlike last month when I had to choose non EC seats, purchase the ticket, then go back to upgrade to EC).
I did not like the initial roll out and don't care for the move to passwords over pins (which I have yet to do) but IMO, it is improving. YMMV
I don't take people noting they had no problems as anything other than data points and have been quite surprised at the tone taken against them. Of course this is the DL forum so perhaps I shouldn't be.
Jan 10, 2013, 9:05 am
#41
Join Date: Aug 2011
Location: New Mexico, USA
Programs: DL Gold, UA (new!) Silver, AA Hater, Marriott Down to Gold, Hilton grunt
Posts: 263
Just some thoughts
grahampros
"No, now that is not at all true. I find it every day still some sites work better with a given browser and i have to switch between them. It can be MS, fire fox, google apple you name it some sites just work better on a given browser."
Totally agree
jacksafar
"To be honest, Delta.com is a complete joke. I'm so tired of how terrible Delta's IT is. Man, It kills me to think that 10 years ago I could click "Search for mileage upgrade" on NWA.com and I could buy a ticket and have the miles deducted and be placed in the Business class cabin all by myself, without having to use a third party site to find the upgrade space and then call and talk to someone who may or may not know how to process the upgrade correctly. I remember when the merger happened that that was "in the works" well I'm tired of waiting Delta. I'm pretty sure that was supposed to happen in 2011. Well so much for the timeline. Oh yeah and the Passbook support for the iPhone OS 6, what happened to that? I think they need to fire the entire IT dept and start from scratch, clearly they have no idea what they're doing whatsoever. It took me 20 minutes the other day to find my eCertificates/credits--- what a joke!"
I think what we have here is a lack of talent in the User Experience (UX) and User Interface (UI) aspects of the design. This model seems to be pushed by graphics designers. They make things look pretty (or at least their perception of pretty) but comments about not finding what you want are truly telling. A good UX design will look at work flows and what the user expects (in general) to be able to do from any point in the site. Information and options will be presented that conform to those expectations. This is determined by working with end users and test users outside of the organization to get unbiased feedback. Suggest options, get feedback, modify options, get feedback, etc.
User interface gurus will take that page and organize it to make it easy to use and navigate. Work with cross platform stability issues and render versions for mobile etc. that may be modifications of layout but hopefully not significant changes in options and functionality.
Here come the designers. Now let them make the pages pretty. Sometimes, this will point out issues like too little space to fit all the UX & UI items etc. UX guys may mention that high def. graphics are taking too long to load so design may need to reduce resolution etc.
After all this and legacy systems guys and gals that tie into the site handled by other groups you can set a team of basic web programmers to assemble and test, fix, test, and fix. Did I mention testing? Yea, that's important.
kitkat77
"That being said, I find the new delta.com is not optimized for slow networks in the slightest, and I could even tell you (within a matter of degree) why based on the behavior I see. It's not even bad coding, per se, it's just prioritizing glitz over functionality.
To be fair, a lot of companies have moved this way. It particularly sucks when you travel and are subject to hotel, airport, or company guest wi-fi."
I totally agree and that is why the team listed above should be deployed. What we have here is design and build without those pesky middle guys that worry about the whole user experience and interface. Must be considered an unnecessary customer relationship expenditure.
Just my $0.02
"No, now that is not at all true. I find it every day still some sites work better with a given browser and i have to switch between them. It can be MS, fire fox, google apple you name it some sites just work better on a given browser."
Totally agree
jacksafar
"To be honest, Delta.com is a complete joke. I'm so tired of how terrible Delta's IT is. Man, It kills me to think that 10 years ago I could click "Search for mileage upgrade" on NWA.com and I could buy a ticket and have the miles deducted and be placed in the Business class cabin all by myself, without having to use a third party site to find the upgrade space and then call and talk to someone who may or may not know how to process the upgrade correctly. I remember when the merger happened that that was "in the works" well I'm tired of waiting Delta. I'm pretty sure that was supposed to happen in 2011. Well so much for the timeline. Oh yeah and the Passbook support for the iPhone OS 6, what happened to that? I think they need to fire the entire IT dept and start from scratch, clearly they have no idea what they're doing whatsoever. It took me 20 minutes the other day to find my eCertificates/credits--- what a joke!"
I think what we have here is a lack of talent in the User Experience (UX) and User Interface (UI) aspects of the design. This model seems to be pushed by graphics designers. They make things look pretty (or at least their perception of pretty) but comments about not finding what you want are truly telling. A good UX design will look at work flows and what the user expects (in general) to be able to do from any point in the site. Information and options will be presented that conform to those expectations. This is determined by working with end users and test users outside of the organization to get unbiased feedback. Suggest options, get feedback, modify options, get feedback, etc.
User interface gurus will take that page and organize it to make it easy to use and navigate. Work with cross platform stability issues and render versions for mobile etc. that may be modifications of layout but hopefully not significant changes in options and functionality.
Here come the designers. Now let them make the pages pretty. Sometimes, this will point out issues like too little space to fit all the UX & UI items etc. UX guys may mention that high def. graphics are taking too long to load so design may need to reduce resolution etc.
After all this and legacy systems guys and gals that tie into the site handled by other groups you can set a team of basic web programmers to assemble and test, fix, test, and fix. Did I mention testing? Yea, that's important.
kitkat77
"That being said, I find the new delta.com is not optimized for slow networks in the slightest, and I could even tell you (within a matter of degree) why based on the behavior I see. It's not even bad coding, per se, it's just prioritizing glitz over functionality.
To be fair, a lot of companies have moved this way. It particularly sucks when you travel and are subject to hotel, airport, or company guest wi-fi."
I totally agree and that is why the team listed above should be deployed. What we have here is design and build without those pesky middle guys that worry about the whole user experience and interface. Must be considered an unnecessary customer relationship expenditure.
Just my $0.02
Jan 10, 2013, 9:14 am
#42
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
...
A good UX design will look at work flows and what the user expects (in general) to be able to do from any point in the site. Information and options will be presented that conform to those expectations. This is determined by working with end users and test users outside of the organization to get unbiased feedback. Suggest options, get feedback, modify options, get feedback, etc.
...
A good UX design will look at work flows and what the user expects (in general) to be able to do from any point in the site. Information and options will be presented that conform to those expectations. This is determined by working with end users and test users outside of the organization to get unbiased feedback. Suggest options, get feedback, modify options, get feedback, etc.
...
The have done this frequently enough to demonstrate that this has become their paradigm.
Jan 10, 2013, 9:19 am
#43
Join Date: Jan 2010
Location: Minneapolis
Programs: Delta Gold
Posts: 622
I've been frustrated as well trying to purchase tickets for work. I've got a MacBook, desktop PC, and iPad and yesterday despite five or six browsers to choose from, I couldn't get any of them to work. And I'm so tired of having to log in, make new security questions each time, and then not have forms populate as before when purchasing tickets, and then not be able to actually make the purchase.
Jan 10, 2013, 9:22 am
#44
Join Date: May 2011
Posts: 198
i am not a fan of the new website. That being said calling for people to be fired is making a mountain out of a mole hill. I guess some folks here have such lives where something such as not being able to look at your ticket online causes them to go into meltdown.
1st world problems for sure
1st world problems for sure
Jan 10, 2013, 9:45 am
#45
Join Date: Jul 2011
Programs: DL PM, Hertz Preisdents Club, Marriott Platinum
Posts: 63
Has anyone experienced a K or H fare ticket that shows as 'upgrade not eligible' even when the 'Request Upgrade' box is checked when searching? This is an enhancement that i'm not okay with.