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Old Oct 16, 2012, 4:44 pm
  #121  
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Originally Posted by jackplum
Thanks for your updates, Chris.

Is there a reason why the 75E only has 11 EC seats and all are on the left?

I took my once a decade TATL flight in coach and made a dreadful error in picking the wrong seats (at least in the eyes of my family)!
We'll have some news to report regarding this fleet in the very near future.
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Old Oct 16, 2012, 4:45 pm
  #122  
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Originally Posted by Tom Williams
Chris,

Thanks for the very informative thread, and the best job of follow up I have ever seen from a Delta rep on FlyerTalk.
Wow...that's a great compliment and is very much appreciated.
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Old Oct 16, 2012, 4:48 pm
  #123  
 
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Originally Posted by Chris_DeltaCustExp
We'll have some news to report regarding this fleet in the very near future.
Delta's 752's are some of my favorite aircraft (the 2L EC seats are my fav) but I'm sure y'all are as frustrated as we are with all the different domestic 75 configs. I hope DL has some sort of a plan to decrease the variety?

Also, I will echo the "Thanks!" - this is great info, and is well collected and presented. Thanks again for keeping us all in the loop. ^
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Old Oct 16, 2012, 4:50 pm
  #124  
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Originally Posted by DLGrkItalNY
@Chris,

Thanks for bringing this information to the group here, the updates are well appreciated.

A quick question on the choice of "F" seat for the new 739ERs and 753 birds. While the seat is plenty comfortable for the short hops the -88s and -90s make, I presume the 739s and 753s will do more longer-hauls domestically. Seems like there may have been an opportunity to invest in a better F seat on those birds. Understand the cushions will be changed, but with the reduced pitch, wasn't there another option, or is it cost driven?

Thanks,
G
That's a great question.

First...pitch has not been reduced. 37" is pretty much the standard for domestic First Class pitch.

We looked at FC seat models from several manufacturers and there is a lot that goes into the decision making process -- weight, cost, reliability, schedule, commonality with other fleets, etc. The 6810 is a good FC seat and I'm confident that the upgraded version you'll experience on the 739, 717 and 753 will exceed your expectations.
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Old Oct 16, 2012, 4:52 pm
  #125  
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Originally Posted by BobRoss
Delta's 752's are some of my favorite aircraft (the 2L EC seats are my fav) but I'm sure y'all are as frustrated as we are with all the different domestic 75 configs. I hope DL has some sort of a plan to decrease the variety?

Also, I will echo the "Thanks!" - this is great info, and is well collected and presented. Thanks again for keeping us all in the loop. ^
Trust me when I say that decreasing the number of 757 sub-fleets is a priority for us.
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Old Oct 16, 2012, 5:34 pm
  #126  
 
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Thanks for the update and good news. Until then though I think I will stay in BE to preserve the domestic tranquility.
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Old Oct 16, 2012, 8:51 pm
  #127  
 
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Originally Posted by Chris_DeltaCustExp
B747-400
...And with just 14 seats, the upper deck experience really is fantastic.
My wife and I (age 60 yrs+) are traveling in Business Class from JFK-TLV in April - we travel light with no checked luggage, but have a 22" roller each and a backpack each. If we sit in the upper-deck, will we have to "lug" our luggage up to the upper deck or is there space in the lower-deck where we could leave our roller-bags?

thanks,
bert
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Old Oct 16, 2012, 9:18 pm
  #128  
 
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Originally Posted by ClipperDelta
FRA-JFK is a 767-300ER, not a 764. The 764 operates FRA-ATL and FRA-DTW. In any case, all FRA-USA flights have flatbeds in Business and PTVs at every seat.
Thanks, I will be in Y. The seatmap for DL107 looks like one with PTVs but @DeltaAssist told me no, overhead only.

Would appreciate any advice Chris. Thanks.
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Old Oct 16, 2012, 9:47 pm
  #129  
 
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Originally Posted by xolinlevh
What voltage level are the USB outlets? Specifically are they high enough to charge iPads? The current ones are only enough for iPhones.
The voltage spec on all USB ports is 5.00±0.25V. The amperage is what you're interested in. An iPad charger is 2.1A (10 Watts), while the iPhone is only 1.0A (5 Watts).
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Old Oct 17, 2012, 1:50 am
  #130  
 
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Originally Posted by Chris_DeltaCustExp
Hey FT peeps...it's been a while since we posted a comprehensive update covering the fleet upgrades so wanted to provide some detail around our ongoing investments.

And while we’ve announced most of these already, I thought now would be a good opportunity to highlight all of the product improvements across the fleet in one summary.

Questions? Comments? Let's hear 'em!

B737-900ER
The first 12 of 100 737-900ERs will enter service in the fourth quarter of 2013 and will offer all passengers a great flying experience. The cabin is divided into 20 First Class seats at 37” pitch, 21 Economy Comfort seats at 34” pitch and 139 Economy seats averaging 31” pitch. The first thing you’ll notice is the bright and modern Boeing Sky Interior (BSI) and the enhanced mood lighting. Boeing really did a fantastic job with the interior design and we’re excited to introduce the BSI to Delta customers.

In First Class, we’ve redesigned the seats to be more comfortable by adding extra layers of foam padding and fuller side bolsters. The leather seat cover has been enhanced with new stitch lines reminiscent of the seats in luxury automobiles. The four-way adjustable headrest now features additional foam padding and is contoured to cradle your neck. Even the seatback pockets have been thoughtfully designed. You’ll notice the pockets for literature and the safety card have been moved up to maximize available knee clearance.

Just above the seat pockets you’ll find a high resolution 11” monitor integrated into the seat along with a USB power port and headphone jack. The monitor is big. Really big. Standard power outlets for each passenger are in the armrest – in direct view and easily accessible (no more fumbling around under your seat searching for the outlet). The entertainment library will offer more than 1,000 choices on demand, including 300+ films, hundreds of hours of HBO, Showtime and television content, thousands of songs, a selection of games and 18 channels of live satellite TV by Dish.

The 21 Economy Comfort and 139 Economy seats are the same comfortable model (B/E Aerospace Pinnacle) we’re installing on the A330 and 757-300 fleets. This seat offers an articulating seat pan for additional knee clearance and we’ve added extra foam padding for more comfort and a winged, four-way adjustable headrest. Each seat also features a sleek, integrated high resolution 9” monitor with USB power available at every seat. Standard power outlets to charge your laptop or tablet are also available at every seat, in direct view and easily accessible. The entertainment library mirrors what’s available in First Class and includes complimentary satellite TV and a huge music library. Films, premium content from HBO and Showtime, along with TV episodes and games will be available for purchase.

B747-400
Arguably the best looking commercial airliner ever designed, Delta’s 747 fleet now looks as good on the inside as it does on the outside. We’ve installed 48 flat-bed seats with direct aisle access in a 1-1-1 and 1-2-1 layout on the main deck and a 1-1 layout upstairs. And with just 14 seats, the upper deck experience really is fantastic. The 42 Economy Comfort seats feature a high resolution 9” monitor, USB power and standard power ports. The 286 Economy seats feature the same 9” monitors and USB ports. All passengers will have access to a library of 1,000+ on demand entertainment choices.

Of the U.S. carriers operating 747s, only Delta’s 747 fleet offers personal entertainment at every seat. It’s really a necessity on those ultra-long haul flights of 14+ hours.

B757-300
The cabin is divided into 24 First Class seats at 37” pitch, 25 Economy Comfort seats at 34” pitch and 185 Economy seats averaging 31” pitch. What’s interesting about this mod is that even though we’re adding 10 Economy seats, we’re increasing average pitch in Economy. The extra pitch combined with new, slimmer B/E Aerospace Pinnacle seats, will provide our customers with a more comfortable experience.

As far as what the cabin will look like…the 757-300 will feature the same interior enhancements as the 737-900ER sans the Boeing Sky Interior. ..new seats, AVOD + Satellite TV, power at every seat, and upgraded interior finishes. Modifications begin at the end of 2013 and will continue through 2014.

B767-300
We added six First Class seats to our fleet of domestic 767s in 2011, furthering our goal of providing more First Class seats than any other carrier. More seats mean our best customers have a better chance for an upgrade.

B767-300ER (76L Standard Configuration)
We’re installing 36 flat-bed seats with direct aisle access in a 1-2-1 layout. Each BusinessElite seat features a 10.6” monitor, power port and a large side console. The 32 Economy Comfort seats feature a high resolution 9” monitor, USB power and standard power ports. The 143 Economy seats feature the same 9” monitors and USB ports. All passengers will have access to a library of 1,000+ on demand entertainment choices. The Economy seats feature an articulating seat pan for additional knee clearance and we’ve added extra foam padding for more comfort and a winged, four-way adjustable headrest.

B767-300ER (76Z High Density Configuration)
We’re installing 26 flat-bed seats with direct aisle access in a 1-2-1 layout. Each BusinessElite seat features a 10.6” monitor, power port and a large side console. The 29 Economy Comfort seats feature a high resolution 9” monitor, USB power and standard power ports. The 171 Economy seats feature the same 9” monitors and USB ports. All passengers will have access to a library of 1,000+ on demand entertainment choices. The Economy seats feature an articulating seat pan for additional knee clearance and we’ve added extra foam padding for more comfort and a winged, four-way adjustable headrest.

A330
We’re installing 34 flat-bed seats with direct aisle access in a 1-2-1 layout. Each BusinessElite seat features a 15.4” monitor, power port and a large side console. The Economy Comfort seats feature a high resolution 9” monitor, USB power and standard power ports. The Economy seats feature the same 9” monitors and USB ports. All passengers will have access to a library of 1,000+ on demand entertainment choices. The Economy seats feature an articulating seat pan for additional knee clearance and we’ve added extra foam padding for more comfort and a winged, four-way adjustable headrest.

MD88
We completed the cabin reconfiguration this summer, adding two additional First Class seats, five Economy seats and standard power outlets to all 16 First Class seats across the fleet of 117 aircraft.

MD90
We’ll begin installing standard power ports in First Class on this fleet starting in early 2013.

B717-200
We’re adding 88 717s to the fleet with first deliveries arriving during the third quarter of 2013. The interiors will be upgraded to the Delta standard with the same First Class seats as the 737-900ER and 757-300. Economy Comfort and Economy will feature a slim line seat with articulating seat pan (for additional knee clearance), four-way adjustable winged headrests and standard power outlets available at every seat. Because these aircraft will operate short missions, AVOD will not be installed. However Wi-Fi and wireless entertainment on demand will be available.

CRJ700/900 & E170/175
We added First Class, Economy Comfort and Wi-Fi to the fleet of 255 large regional jets. Wireless entertainment on demand is coming in 2013.

Wi-Fi
Delta has been a leader in offering Wi-Fi across all two-class domestic aircraft – including 255 large regional jets. While some airlines are just getting started with Wi-Fi installations and still have only a handful of planes (or none at all) installed, Delta has more than 800 planes flying with Wi-Fi.

Flying across the ocean shouldn’t limit your ability to post to Facebook, so we also recently announced that installation of high speed satellite Wi-Fi on the international fleet will begin in early 2013; our first aircraft will be a 767-300ER. The entire fleet is scheduled for completion by 2015.

Some of you may be wondering why it will take so long to install Wi-Fi on the international fleet. Because the domestic fleet uses air-to-ground technology and small blade antennas, each installation was completed on an overnight visit. However, satellite-based Wi-Fi requires a large satellite antenna and radome, and significant structural work to the fuselage. As a result, each plane will take several days to install.

And finally, because so many of our customers are using Wi-Fi and the need for speed is key, we are in the midst of upgrading the existing air-to-ground system to Gogo’s next generation ATG-4 platform, which will offer additional bandwidth and a better browsing experience across the entire domestic fleet.

Wireless Entertainment on Demand
This is a product that will soon be available on every Delta plane with Wi-Fi. In short, you’ll be able to wirelessly stream movies and TV shows directly to your laptop or tablet while you’re in flight. And if you don’t get a chance to watch the whole movie, don’t fret. You can watch it on the ground for up to 24 hours after your flight anywhere there’s a Wi-Fi connection.

This is a separate service from the Wi-Fi and has no impact on the speed or bandwidth available to customers using Wi-Fi and purchasing a Wi-Fi session is not required to view content. A large library of movies and TV will be available for rent with prices starting at .99 cents. This will be a really nice choice to have for customers on flights that don’t feature IFE.

New IFE Graphical User Interface
We’re just about finished with the rollout of the new Delta on Demand user interface. It’s a huge improvement in the way content is organized and was designed to have a similar look to our other digital channels – delta.com, airport kiosks and the Delta app. We are aware that there are some technical issues and I want to assure everyone that we have a team from Panasonic, CoKinetic Systems and Delta working on all the issues. If you’re flying and notice something not quite right with the IFE system, please let us know by sending a note to [email protected].

LCD screens on 757-200 Fleet with Overhead Video Systems
This is a project that is just finishing up. The old CRT monitors are being removed from 62 757s and replaced with 15” flat screen LCD monitors. I know…it’s not as exciting as a new AVOD system, but it definitely makes the viewing experience on these aircraft better for our customers.

Miscellaneous Interior Enhancements
In 2013 you’ll start to notice a new carpet color that’s a darker, richer shade of blue. New leather seat covers with extra padding and a new design (that first appeared on domestic Economy Comfort seats) will begin rolling out across the A330, 717-200, 737-900ER and 757-300 fleets.

We’re also introducing a new laminate design on the aft-facing vertical surfaces. This will mimic the design seen on the Delta Sky Club backwalls behind the check-in counters in our new and renovated clubs. We’ll be adding a 3D DELTA logo to the interior of all mainline aircraft to reinforce our brand.
Chris, thanks for posting all this great info. ^

a few negative comments though.
I really hope....I mean really hope....that Delta is working on something for much more product streamlining. Its truly disappointing to hear you guys are not doing AVOD on the 90s. These birds are doing routes ~3-4 hours (ex MSP-SAN is nearly 4 hours.....thats a long time without anything to do save window watching) I really do hope Delta will look back into this.

Also. 320/73N fleets suffer from the same problem. I hate to bring up *other* airlines but both AA and UA are moving toward full domestic PTVs and Delta is dropping plans to update a large fleet....that does very long flights....with IFE. (and ATL is seeing less 737s and more scare....airbus and 90s...so now its starting to suck for me.......) *note I do not think UA has announced anything for its A32S but they are still doing LiveTV mods on its 37s....which are quickly making up most of its domestic fleet*

Also I get that you guys are in a little bit of a holding pattern waiting to see what happens with the A320 fleet and the 757 fleet. It would just be nice to see upgrades on aircraft you know will be around for 10-15 more years. (ie the rest of the 738s....the MD90s)

Alright. enough complaining. Again. Great post(and I do have to agree....best fallow up i have seen from someone at Delta.)


* disclaimer I do understand the cost factor of all the above and do understand that Delta is now up the the 3B range in product upgrades. Also understand TechOps doesn't have new seats and IFE products just laying around etc. etc. Just seeing AA and UA having a more streamline fleet....and not streamlined cheaply/poorly(ie no IFE....or just wifi) and watching Delta just kind of eh... is a little disheartening. Hopefully you guys keep moving forward to a great airline.

*disclaimer part 2. also get the idea of pushing for Wifi and etc. Just not all of us can go out and buy 3-5 iPads for the family. I get the idea....I just don't think the majority of the traveling public is ready for that yet.
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Old Oct 17, 2012, 7:24 am
  #131  
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Question:
With AC ports being added, what is the power limit for devices plugged in? I ask because my new laptop from work 'trips' the AC outlets on the current 737s and 75E when it tries to charge the battery after several seconds, and have to unplug for it to reset. This is with a 90w brick. My older laptop has a 65w brick and it works.

Also similar with the earlier question regarding the USB ports. What is the power limit for a USB device... 5W? 10w?
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Old Oct 17, 2012, 8:05 am
  #132  
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Originally Posted by Howste
The voltage spec on all USB ports is 5.00±0.25V. The amperage is what you're interested in. An iPad charger is 2.1A (10 Watts), while the iPhone is only 1.0A (5 Watts).
The USB 2.0 spec is to provide up to 500mA.
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Old Oct 17, 2012, 8:36 am
  #133  
 
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Originally Posted by sethb
The USB 2.0 spec is to provide up to 500mA.
Yes. The iPhone and iPad chargers are not USB 2.0 compliant.

I've heard that you can actually charge an iPad with a compliant 500mA (.5A) outlet, but not while the iPad is turned on. It will charge slowly though, and if you turn on the screen, all of the power will go to the display instead.
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Old Oct 17, 2012, 8:47 am
  #134  
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Originally Posted by Howste
I've heard that you can actually charge an iPad with a compliant 500mA (.5A) outlet, but not while the iPad is turned on. It will charge slowly though, and if you turn on the screen, all of the power will go to the display instead.
Yes, it will charge... quite slowly. And the device will read "not charging".
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Old Oct 17, 2012, 9:05 am
  #135  
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Well thats the thing... I'm not sure if the airline seat USB plugs are compliant to any sort of USB spec for current or if they picked their own maximum current limit.

Hoping Chris can provide some insight, as well as the AC outlet limits
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