A Delta Aircraft Experience Update

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Oct 15, 2012, 11:06 am

#31

ITguy

Join Date: Aug 2010

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Are there any plans to offer free WiFi or wireless entertainment to BE customers?

Oct 15, 2012, 11:06 am

#32

rwoman

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Chris,

Thanks for the updates. A couple of questions:

- Based on your post, it sounds like they plan more recline for domestic Economy Comfort. Is this the plan across the domestic fleet? So far, it seems to just be the aircraft used for international flights that have the extra recline.

- Any plans to introduce free spirits to customers in EC on Hawaii flights?

Thanks again!

Oct 15, 2012, 11:07 am

#33

jjglaze77

Join Date: Mar 2003

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Thanks Chris for the great summary and for all of the follow-ups!

^^^

Oct 15, 2012, 11:16 am

#34

pbarnette

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Do you guys have a breakdown on the number of 76Zs vs 76Ls?

All in all, these sound like positive improvements to the in-flight product.

Oct 15, 2012, 12:56 pm

#35

Delta 764

Join Date: Jan 2007

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Quote:

Originally Posted by pbarnette

Do you guys have a breakdown on the number of 76Zs vs 76Ls?

All in all, these sound like positive improvements to the in-flight product.

76Zs will be ships 187-199, and possibly 1501-1506 (ex-Gulf) and 1521.

Oct 15, 2012, 1:01 pm

#36

itsaboutthejourney

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Thanks very much Chris.^

I wonder what it would take to get other DL groups to do the same kind of updates? @:-)

Oct 15, 2012, 1:03 pm

#37

Loran

Join Date: Oct 2004

Location: PDX

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Posts: 636

Thank you for the update Chris!

I don't think I missed this amongst the earlier posts, but can you provide a timeline for flat-bed installs on the 767s and A330s? How many planes have been done and how many more to go?

Oct 15, 2012, 1:06 pm

#38

sethb

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Quote:

Originally Posted by Chris_DeltaCustExp

B737-900ER

Just above the seat pockets you’ll find a high resolution 11” monitor integrated into the seat along with a USB power port and headphone jack. The monitor is big. Really big.

Will it be on shock mounts so that I don't get disturbed by the passenger behind me who thinks it's a manual typewriter?

Oct 15, 2012, 1:18 pm

#39

javabytes

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Quote:

Originally Posted by sectflyer

Thank you for the update Chris! There are way too many naysayers and haters on here. I suggest more interaction from folks like you to nip any nonsense that comes up on here in the bud!

Quote:

Originally Posted by PDXNRTLHR

Thanks, Chris! Your information is helpful, and we appeciate your interaction with us.

+1... loving the update and the interaction, and hope we see a trend. We're really not all that cranky of a bunch, and a bit of interaction not only builds trust but helps keep the destructive forces of rumor and speculation from running rampant.

Oct 15, 2012, 1:18 pm

#40

GRALISTAIR

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Thank you. Excellent summary

Oct 15, 2012, 1:24 pm

#41

generaltao

Join Date: Feb 2009

Location: Iowa, USA

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Posts: 415

This thread is shockingly useful. Thanks Chris! (And woohoo on the 747 TVs!)

Oct 15, 2012, 1:24 pm

#42

WhiskeyBravo

Join Date: Jul 2010

Posts: 1,151

Hi Chris, thanks for the update. I have a question about IFE content.

I've noticed that most/all content on domestic flights is for-pay only. Will the new system differentiate between FC/EC/YC when it comes to which content is free/paid?

Also, have you considered incorporating medallion status (by swiping my medallion card) as a benefit for elite flyers by offering some premium content gratis?

Thanks

Oct 15, 2012, 1:37 pm

#43

blug

Join Date: Apr 2007

Location: SFO

Programs: UA Silver

Posts: 1,155

Thanks for the update and question answering. This type of communication is very appreciated.

Oct 15, 2012, 1:45 pm

#44

timf

Join Date: Oct 2002

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Posts: 938

With the other big monitors they are installing on domestic first and on the 744 and A330s, I'm surprised the 767 fleet is still only getting 10.6" monitors in BE. They look small in photos and dimensionally will be the smallest in the fleet other than the legacy AVOD systems on the 738 and 752.