Online no longer does award stopovers properly
Dec 23, 2011, 8:04 am
#121
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
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Don't waste your time with the BBB. It has no authority whatsoever, and essentially allows companies to buy better ratings.
Dec 23, 2011, 8:35 am
#122
Join Date: Feb 2011
Location: "Baron of Bayside," Long Island, NY
Programs: DL-KRYPTONIUM, DL-PM, HHonors Gold, Priority Club Plat, Club Carlson Silver, Hyatt Plat.
Posts: 564
And according to DL, no one - not a single person at Delta - can fix it now. How it is how it is, the actual fare rules be damned.
It seems like the few agents who had ability to correct computer mispricing have now either had that taken away, OR there are some strong demerits in place for them ever using that privilege/access, if they still have it, so they are now thoroughly scared to reprice anything that is mispriced.
So, no more stopovers, no more open-jaws (as an open-jaw counts as a stopover, and as no more stopovers..).
It seems like the few agents who had ability to correct computer mispricing have now either had that taken away, OR there are some strong demerits in place for them ever using that privilege/access, if they still have it, so they are now thoroughly scared to reprice anything that is mispriced.
So, no more stopovers, no more open-jaws (as an open-jaw counts as a stopover, and as no more stopovers..).
Dec 23, 2011, 8:59 am
#123
Join Date: Sep 2006
Location: LAX
Programs: Fallen DL DM (PM) 2MM
Posts: 4,783
Since it's been 4 days now, you'd think if it just was a glitch they would have jumped in and said "Don't worry, it's a glitch, we're working on it."
Lack of any communication says to me this is not a glitch. Maybe somebody rolled out the new code a bit too soon, ahead of the changes to the T&Cs.
I had a problem this summer trying to do a stopover in ATL on my way back home from LHR on a J award. (I was changing an existing ticket). It kept adding 65K miles and nothing could be done, and lots of different excuses given. I finally just gave up and ended the award trip in ATL and bought a one way for $150 for when I wanted to go back to LAX.
Lack of any communication says to me this is not a glitch. Maybe somebody rolled out the new code a bit too soon, ahead of the changes to the T&Cs.
I had a problem this summer trying to do a stopover in ATL on my way back home from LHR on a J award. (I was changing an existing ticket). It kept adding 65K miles and nothing could be done, and lots of different excuses given. I finally just gave up and ended the award trip in ATL and bought a one way for $150 for when I wanted to go back to LAX.
Dec 23, 2011, 9:01 am
#124
Join Date: Jan 2003
Location: BNA
Programs: DL PM/MM, Hilton Diamond, *wood plat, UA 1kc
Posts: 921
Since it's been 4 days now, you'd think if it just was a glitch they would have jumped in and said "Don't worry, it's a glitch, we're working on it."
Lack of any communication says to me this is not a glitch. Maybe somebody rolled out the new code a bit too soon, ahead of the changes to the T&Cs.
I had a problem this summer trying to do a stopover in ATL on my way back home from LHR on a J award. (I was changing an existing ticket). It kept adding 65K miles and nothing could be done, and lots of different excuses given. I finally just gave up and ended the award trip in ATL and bought a one way for $150 for when I wanted to go back to LAX.
Lack of any communication says to me this is not a glitch. Maybe somebody rolled out the new code a bit too soon, ahead of the changes to the T&Cs.
I had a problem this summer trying to do a stopover in ATL on my way back home from LHR on a J award. (I was changing an existing ticket). It kept adding 65K miles and nothing could be done, and lots of different excuses given. I finally just gave up and ended the award trip in ATL and bought a one way for $150 for when I wanted to go back to LAX.
Dec 23, 2011, 9:52 am
#126
Join Date: Aug 2001
Location: SEA - DL DM/2MM, *A Gold, SPG Lifetime Plat, some other car and hotel stuff
Posts: 5,649
Very disconcerting that they haven't popped in with comments. Seems to indicate that this is the future and the future is here. T-72 + this = absolute dealbreaker for me.
Dec 23, 2011, 10:00 am
#127
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
DL repeatedly has posted that they monitor the site even if they don't reply that often (do a search for posts by SMI, Michelle and I am sure others). I guess that answers your second question.
Dec 23, 2011, 10:05 am
#128
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,278
Again, FWIW, per DeltaAssist, there have been no changes to the stopover rules on award tickets.
Dec 23, 2011, 10:30 am
#129
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
The rules are worthless if DL doesn't follow them. @:-)
Dec 23, 2011, 11:02 am
#130
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
+1.
I tried a simple change to an already-booked domestic award (changing one segment from coach to first on an otherwise all-first-class award). DL wanted 45K more miles. Yep, no changes
Dec 23, 2011, 11:28 am
#131
Join Date: Jun 2010
Programs: Whatever's Cheapest, Accruing Miles, Redeeming for Premium Cabins, Not Chasing Status Unnecessarily
Posts: 2,264
I just hope that when they do announce any changes, they use the Beautiful and Lovely Skymiles Michelle and not Skymilesinsider.
Dec 23, 2011, 11:45 am
#132
Join Date: Dec 2001
Location: Washington D.C.
Programs: AA 1MM, AA Plat, Hyatt Plat
Posts: 449
add me to the list of feeling totally irritated with this unannounced change. I tried to book a ticket from D.C. to mexico in business. The computer priced it out to 120k. The customer service supervisor said it was due to the aeromexico segments and that awards cost more when you use partner flights regardless if they are skyteam or not. This coming from a supervisor! She said she priced it manually and still could not get it to less than 100k. I eventually abandoned my trip to Mexico and planned something else instead.
Dec 23, 2011, 12:03 pm
#133
Used to be 'flymanbeast'
Join Date: Jul 2011
Programs: Delta silver/marriot platinum
Posts: 2,795
Dec 23, 2011, 1:01 pm
#135
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
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Has anyone been able to have a <24 hour stop in a city ticket at the low level. I know that's not a stopover technically, but just wondering if that is still allowed now too.
Also, if the itinerary is all other airlines, I wonder if the same stopover doubling of miles occurs. Has anyone had issues with an all Air France itinerary for example?