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Old Dec 7, 2011 | 6:50 am
  #151  
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Is there anyway to "refresh" your boarding passes when a change has occurred?

I just did an online SDC for my flights today. Initially, the FlyDelta app showed no reservations but I entered the PNR number and my name and it found the reservation again with the new flights but, since I'd already checked in for the original flights, I'm stuck with the old boarding passes.

If there's no way to refresh the boarding passes, could we put that on the feature request list?
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Old Dec 7, 2011 | 7:17 am
  #152  
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At this time, no there is not a way to refresh the boarding pass on your device. We are looking at ways to get updated boarding passes onto the device.
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Old Dec 7, 2011 | 7:43 am
  #153  
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Originally Posted by Danny_DeltaeCommerce
At this time, no there is not a way to refresh the boarding pass on your device. We are looking at ways to get updated boarding passes onto the device.
Danny,

Did you miss my previous post about discrepancies between the upgrade and standby list on the Android App and Delta.com? #150 in this thread...

Thanks!
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Old Dec 7, 2011 | 7:56 am
  #154  
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As far as the standby, what was your status? By this I'm wondering if you were in the scenario of "confirmed" but with a seat request card. In this scenario your name will not appear on the standby list (I think that it is the same with the GIDs as well).

As far as the application still showing "upgrade requested" after you have been confirmed, that is something we're trying to sort out in the service that feeds the applications.
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Old Dec 7, 2011 | 8:28 am
  #155  
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Two issues:

First, the front-page checkin doesn't work. It still tells me that I will be able to check in at some time in the past. (Selecting that flight and checking in a few screens later does work.)

Second, is there some way to store boarding passes locally on the phone, so I don't have to go through the full login to see them? This can take much longer than I'd prefer when I need to show the boarding pass.

Finally (this one isn't the android app specifically) if I check in online and say to send the boarding pass to my phone, the picture that arrives is too small to be read. (Fortunately, it can be expanded by the phone.)
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Old Dec 7, 2011 | 8:43 am
  #156  
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Originally Posted by Danny_DeltaeCommerce
As far as the standby, what was your status? By this I'm wondering if you were in the scenario of "confirmed" but with a seat request card. In this scenario your name will not appear on the standby list (I think that it is the same with the GIDs as well).

As far as the application still showing "upgrade requested" after you have been confirmed, that is something we're trying to sort out in the service that feeds the applications.
I've had similar issues. My family's flight was delayed. We were "protected" on a later flight, and placed on the upgrade list. The app asked if I wanted to accept the upgrades, but when I went to the GA, she said that we were only on the list, not eligible to take the seats. Then it became even messier. Our old, delayed flight still showed, as well as two versions of our seats for the new protected one. In short, it doesn't appear that the app can accurately handle situations where you are being moved around from your original. I wish it would just show your most recent, accurate, updated seat, dumping the old info or making it accessible only via an archive.
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Old Dec 7, 2011 | 9:05 am
  #157  
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Originally Posted by Danny_DeltaeCommerce
As far as the standby, what was your status? By this I'm wondering if you were in the scenario of "confirmed" but with a seat request card. In this scenario your name will not appear on the standby list (I think that it is the same with the GIDs as well).
No, I was definitely on standby -- not confirmed. The GA was able to tell me what # I was on the list (no GIDs @ GSO), and it wasn't looking good until just before the door was closed. My position on the standby list also appeared on delta.com.

This was after an earlier canceled flight, so a lengthy standby list. I should also note that I could view a version of the standby list on the app, but my name wasn't on it. My name DID appear on the Delta.com list.

(I'm not talking about the upgrade list, but the list for a seat.)

Last edited by Ascii; Dec 7, 2011 at 9:16 am
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Old Dec 19, 2011 | 8:53 pm
  #158  
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Traveling with Us is a nice addition.

However, under the Delta Sky Clubs section, New Orleans (MSY) only brings up Transit, Weather and Delta Sky Clubs, It does not bring up a Map Tab and, the Transit Tab shows Newark (EWR), not MSY.
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Old Dec 27, 2011 | 11:12 am
  #159  
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The Android app is sending me flight status/notification messages for flights that I canceled a week ago. The itinerary no longer shows up on Delta.com or in the app, but somehow it is still in Delta's system. Anyway way to have it stop? I tried signing out and back in, but another message just arrived.
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Old Dec 27, 2011 | 3:40 pm
  #160  
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Originally Posted by FlytheTail
The Android app is sending me flight status/notification messages for flights that I canceled a week ago. The itinerary no longer shows up on Delta.com or in the app, but somehow it is still in Delta's system. Anyway way to have it stop? I tried signing out and back in, but another message just arrived.
The next release will address this as it will remove flight notifications for flights that you cancel or change. This is planned for early next year.

Until then, the only way to do it isn't exactly the cleanest. Also, this will delete all notifications that you are currently registered for (they are easy to get set up again).

Step 1 (deleting all notifications).
Go to settings screen from the home screen and can un-check the check box for "Get check-in reminders and Status notifications" and navigate away (using back button, home button or any option from the context menu).

Step 2 (enabling and getting notifications set back up):
Go back to the settings screen and check the "Get check-in reminders and Status notifications". After you navigate away from this screen you will need to go view the details of any flights you would like to get notifications for.
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Old Dec 28, 2011 | 3:35 pm
  #161  
 
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Hey Danny The only way I can check in is to log out and log in again. Also, even though I'm checked in, I'm still geting check in alerts
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Old Dec 29, 2011 | 5:14 pm
  #162  
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I've been having a few problems with the latest version of the Fly Delta app on my LG G2x running Android 2.3.3:
  1. Even when inside the 24 hour window, the app says I'm not eligible to check in. When I refresh the itinerary, the "Check In Now" button appears (and works correctly), but the "not yet eligible" text is still present, floating over the button.
  2. After check-in, I sometimes receive an error message directing me to an airport agent. If I re-open the reservation, however, I can see that my check-in was actually successful.
  3. I've never once been able to view the upgrade list. I either get an "experiencing technical difficulties" message or the app force-closes itself.

I've been flying Shuttle routes a lot lately, so I wonder if any/all of these errors could relate to the unassigned seating?
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Old Dec 31, 2011 | 6:19 pm
  #163  
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Hi Danny and the Fly Delta Android team. I've been using the Fly Delta app for a few months on my Nexus S phone, and just started having trouble after Google pushed the upgrade to Android 4.0.3 to my phone over the air (actually, they recommended using WiFi because of the update's size) a couple of weeks ago. This is with Fly Delta 1.6.

Problem 1: Fly Delta doesn't allow me to check in for a flight anymore. I am offered all the choices for checking in up until the final screen. I can get as far as the Select Bags screen. On the Select Bags screen, I can successfully select the option "Select or Change Seats". However, the "Check In Now" button doesn't work - when I touch and hold the button, I can see the color of the button changes, but nothing else happens - I'm stuck at this point and cannot proceed to get a boarding pass.

Problem 2: When displaying the seat map, the seat icons are much larger than prior to the Android 4.0.3 update. For example, on my current flight in first class on a 757-300 aircraft, when the seat map is displayed, I can only see down to a part of row 2 vertically, and horizontally, the only seats I can see are A and B - I have to scroll to the right to see C and D. It's as if the screen is zoomed by pressing + several times but the - option is greyed out so that's as small as the seat map gets. On an economy seat map - also for a 757-300, the screen starts with rows 14-16 and is cut off on the right hand side with half of seat E visible.
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Old Jan 2, 2012 | 2:57 pm
  #164  
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Originally Posted by mnbp
Hi Danny and the Fly Delta Android team. I've been using the Fly Delta app for a few months on my Nexus S phone, and just started having trouble after Google pushed the upgrade to Android 4.0.3 to my phone over the air (actually, they recommended using WiFi because of the update's size) a couple of weeks ago. This is with Fly Delta 1.6.

Problem 1: Fly Delta doesn't allow me to check in for a flight anymore. I am offered all the choices for checking in up until the final screen. I can get as far as the Select Bags screen. On the Select Bags screen, I can successfully select the option "Select or Change Seats". However, the "Check In Now" button doesn't work - when I touch and hold the button, I can see the color of the button changes, but nothing else happens - I'm stuck at this point and cannot proceed to get a boarding pass.

Problem 2: When displaying the seat map, the seat icons are much larger than prior to the Android 4.0.3 update. For example, on my current flight in first class on a 757-300 aircraft, when the seat map is displayed, I can only see down to a part of row 2 vertically, and horizontally, the only seats I can see are A and B - I have to scroll to the right to see C and D. It's as if the screen is zoomed by pressing + several times but the - option is greyed out so that's as small as the seat map gets. On an economy seat map - also for a 757-300, the screen starts with rows 14-16 and is cut off on the right hand side with half of seat E visible.
Thank you for bringing this up.

We are aware of some issues with the latest version of the Android OS (4.0.3 of Ice Cream Sandwich) and we have been working hard on fixing these issues. We plan on having this version out later this month.
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Old Jan 5, 2012 | 2:30 pm
  #165  
 
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Just FYI, I have the same issues with ICS (4.0.2) on a Galaxy Nexus: unable to check in at last step, and seatmap displaying too large. Even logging out and back in doesn't allow the check-in button to work. Thanks for all the updates - I've become near-dependent on the app now!
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