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The Definitive B/E Upgrade Complaint Thread

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The Definitive B/E Upgrade Complaint Thread

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Old Apr 2, 2012, 12:40 am
  #646  
 
Join Date: Apr 2010
Posts: 23
Originally Posted by glbetrotter
Yeah, right. Just off one of those "PREMIUM" cabin flights on A330. 3 paying PAX, 11 NRSA on the outbound, 3 paying, 2 NRSA on the way back in the 2nd BE section (12 seats total there). Thanks, Delta, for "protecting" your "premium" product ... from paying customers.
Obviously it's not that big of a deal or you would be flying another airline
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Old Apr 2, 2012, 12:44 am
  #647  
 
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Originally Posted by snowboard1219
Obviously it's not that big of a deal or you would be flying another airline
Oh, but I am (flying another airline)! Just need to burn the piles of DL miles I have before they lose all the value ...

Last edited by glbetrotter; Apr 2, 2012 at 4:11 am Reason: typo fixed
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Old Apr 2, 2012, 12:49 am
  #648  
 
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Originally Posted by glbetrotter
Oh, but I am (flying another airline)! Just need to burn the piles of DL miles I have before they loose all the value ...
Well don't let the door hit you on the way out... And thanks for the improved ug percentage
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Old Apr 2, 2012, 12:55 am
  #649  
 
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Originally Posted by snowboard1219
Well don't let the door hit you on the way out... And thanks for the improved ug percentage
Very smart and mature, spoken in the spirit of a true DL loyalist.

As for the UG, I have never been your competition. I pay for what I want.
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Old Apr 2, 2012, 1:01 am
  #650  
 
Join Date: Apr 2010
Posts: 23
Originally Posted by bubbashow
Then give your money to UA. Why complain here? BE is being revamped, but it takes a while to get through the fleet. Have you been on UA J in the new 777 arrangement? AWFUL!
Originally Posted by glbetrotter
Very smart and mature, spoken in the spirit of a true DL loyalist.

As for the UG, I have never been your competition. I pay for what I want.
Obviously not, if you are complaining about delta's swu's.... It's honestly one of the most frustrating things to me.. I completely understand the frustration at the tod's upgrades at ua because the complimentary upgrades are a published benefit for elites...but delta clearly lays out their terms and conditions for upgrading to b/e.. If people really don't agree with it why don't they protest with their wallets? Take their business elsewhere instead of complaining about being unable to upgrade to business?
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Old Apr 2, 2012, 1:13 am
  #651  
 
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Originally Posted by snowboard1219
Obviously not, if you are complaining about delta's swu's.... It honestly one of the most frustrating things to me.. I completely understand the frustration at the tod's upgrades at ua because the complimentary upgrades are a published benefit for elites...but delta clearly lays out their terms and conditions for upgrading to b/e.. If people really don't agree with it why don't they protest with their wallets? Take their business elsewhere instead of complaining about being unable to upgrade to business?
Not sure what the first quote has to do with my posts. And don't remember complaining about SWUs. They are meaningless on international routes, so DL should not tout them as a great benefit for their top tier flyers. That I may have stated, but this is just a fact, not a complaint. Anyway, this thread was about the non-competitive upgradable fares (into a not truly premium product) -- both statements are factually accurate.

As for voting with my wallet, you are absolutely right. My $$ are not flowing into DL's coffers this year as much as before.
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Old Apr 2, 2012, 3:45 am
  #652  
 
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Originally Posted by glbetrotter
Oh, but I am (flying another airline)! Just need to burn the piles of DL miles I have before they loose all the value ...
Well, I would venture to guess that if you are not going to be a future customer, DL doesn't care if you "loose" value or not. =-)
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Old Apr 2, 2012, 4:10 am
  #653  
 
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Originally Posted by bubbashow
Well, I would venture to guess that if you are not going to be a future customer, DL doesn't care if you "loose" value or not. =-)
DL does not care, period, regardless whether one is going or not going to be a future customer. It thinks that it is a seller's market right now and that it will last. While the former may be true to some extent, the latter ain't. Nobody in their right mind would pay the prices they are charging for BE or UG to BE from YBM when a comparable or a superior product is available for the same money or even less on other carriers.

And thanks for catching the typo.
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Old Apr 2, 2012, 6:28 am
  #654  
 
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Originally Posted by readywhenyouare
I'm really growing tired of people comparing DL's Business class seats to United and AA's. There is no comparison. United's new business class is configured in a 2 - 4 - 2 configuration and AA's is in a 2 - 3 - 2 configuration. There should NEVER be middle seats in premium cabins. Now, compare that to Delta's 1 - 2 -1 seating configuration.
Unfortunately, my time machine is broken so I'm stuck with what's available today. DL was five years late in introducing flat bed. They currently have only 45 flat-bed aircraft vs. 120 for UA.

And you're right. If you have to slum it on a 2-class aircraft, there should never be middle seats in the premium cabin, which BTW happens to be true for all three majors.

Last edited by 5khours; Apr 2, 2012 at 7:00 am
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Old Apr 2, 2012, 7:02 am
  #655  
 
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Originally Posted by Spiff
That's really funny. DL's J product hardly commands a premium over AA's. It's been a few years since I flew UA J, but DL's 764s that haven't been updated are pretty much on par with UA's from years ago.
I guess it's REALLY been a while. DL 764 J cabin (as well as reconfigured 763 and 747s) > UA 772 F (unless ur lucky to get one of those reconfigured 772s), and > (by a huge margin) to UA>J.

If you compare to CO new J, then it's not that different, but the fact that DL offers direct aisle access in any seat is a winner for me (and I assume most other business travellers).

I flew last week on UAs new J class, and on the 772 it's 2x4x2 seating, whereas Y is 3x3x3. Just by looking at these numbers you can see that it's not that great of a product.

The fact that DL has direct aisle seat on the 777, 764 and on all newly configured 747 and 763 (and in a few years in the whole Intl fleet AFAIK), makes DL the clear winner for me. Paying $7k and being stuck in a middle seat on a 10hr flight for me is unnaceptable.
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Old Apr 2, 2012, 7:06 am
  #656  
 
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Originally Posted by mbarreto
I guess it's REALLY been a while. DL 764 J cabin (as well as reconfigured 763 and 747s) > UA 772 F (unless ur lucky to get one of those reconfigured 772s), and > (by a huge margin) to UA>J.

If you compare to CO new J, then it's not that different, but the fact that DL offers direct aisle access in any seat is a winner for me (and I assume most other business travellers).

I flew last week on UAs new J class, and on the 772 it's 2x4x2 seating, whereas Y is 3x3x3. Just by looking at these numbers you can see that it's not that great of a product.

The fact that DL has direct aisle seat on the 777, 764 and on all newly configured 747 and 763 (and in a few years in the whole Intl fleet AFAIK), makes DL the clear winner for me. Paying $7k and being stuck in a middle seat on a 10hr flight for me is unnaceptable.
Two questions -

1) Why would you pay $7k for an airline ticket.

2) And are you really paying for it or is your employer paying?

(I'm betting the 2nd question will answer the first as well.)

Oh and one other thing. If you're spending $7k and were flying UA, you wouldn't be in J anyway since you can easily use miles or your SWUs to UG into F.

Last edited by 5khours; Apr 2, 2012 at 7:16 am
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Old Apr 2, 2012, 7:08 am
  #657  
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Originally Posted by mbarreto
I guess it's REALLY been a while. DL 764 J cabin (as well as reconfigured 763 and 747s) > UA 772 F (unless ur lucky to get one of those reconfigured 772s), and > (by a huge margin) to UA>J.

If you compare to CO new J, then it's not that different, but the fact that DL offers direct aisle access in any seat is a winner for me (and I assume most other business travellers).

I flew last week on UAs new J class, and on the 772 it's 2x4x2 seating, whereas Y is 3x3x3. Just by looking at these numbers you can see that it's not that great of a product.

The fact that DL has direct aisle seat on the 777, 764 and on all newly configured 747 and 763 (and in a few years in the whole Intl fleet AFAIK), makes DL the clear winner for me. Paying $7k and being stuck in a middle seat on a 10hr flight for me is unnaceptable.
I am sorry but that is a Red Herring. It is only relevant if you get one. I have flown UA J 9 times and had an aisle every time (not even close). The only time you will get a middle is if you get the UG at the gate for the most part. If you do you can always turn it down but why, for the exact same price as DL Y, would you turn down a Lie flat with a monitor that is 3X as large as DL? I keep hearing this 2-4-2 argument and it is just not true. The UA seat itself is a 6' 6" long lie flat...even for tall folks it is amazingly comfortable.
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Old Apr 2, 2012, 7:20 am
  #658  
 
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Originally Posted by avidflyer
I am sorry but that is a Red Herring. It is only relevant if you get one. I have flown UA J 9 times and had an aisle every time (not even close). The only time you will get a middle is if you get the UG at the gate for the most part. If you do you can always turn it down but why, for the exact same price as DL Y, would you turn down a Lie flat with a monitor that is 3X as large as DL? I keep hearing this 2-4-2 argument and it is just not true. The UA seat itself is a 6' 6" long lie flat...even for tall folks it is amazingly comfortable.
+1. I've had a least 50+ trips with flat-bed seats on UA and have never been in a middle seat except the flights with empty seats where I used the aisle for sitting and the empty middle seat for sleeping.
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Old Apr 2, 2012, 7:34 am
  #659  
 
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Originally Posted by avidflyer
I am sorry but that is a Red Herring. It is only relevant if you get one. I have flown UA J 9 times and had an aisle every time (not even close). The only time you will get a middle is if you get the UG at the gate for the most part. If you do you can always turn it down but why, for the exact same price as DL Y, would you turn down a Lie flat with a monitor that is 3X as large as DL? I keep hearing this 2-4-2 argument and it is just not true. The UA seat itself is a 6' 6" long lie flat...even for tall folks it is amazingly comfortable.
I don't use miles or SWU, as I don't have that many on UA... and I'm a miles hoarder!

I do get stuck in a middle seat sometimes, since I tend to book last minute (as in, same day or day before) travel. Even when I get an aisle seat, I have people climbing over me, which I'm not too fond of.

And the fact that the new J cabin on the 772 (which I tend to fly the most on UA) is 2x4x2, means that half of the seats don't have direct aisle access, and 25% are middle seats.

As for the lie flat, I find both UA, CO and DL equally comfortable. I know some people don't, but I do.

As for the monitor... I'm usually either working or sleeping anyways, so I don't care either way.

Btw, I'm actually flying UA 772 J in a few hours today, but it's not the newly configured. I'm on an aisle in the middle (12D), on the 2x3x2. That means someone will either climb over me or over Mr. 12F

But I do agree with the DL Y price vs UA J. If it's the same price, it's a no brainer
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Old Apr 2, 2012, 7:40 am
  #660  
 
Join Date: Apr 2010
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Originally Posted by 5khours
Two questions -

1) Why would you pay $7k for an airline ticket.

2) And are you really paying for it or is your employer paying?

(I'm betting the 2nd question will answer the first as well.)

Oh and one other thing. If you're spending $7k and were flying UA, you wouldn't be in J anyway since you can easily use miles or your SWUs to UG into F.
Well, it's three questions, but I'll give it a shot!

1) Bc sometimes (specially at the last minute), that's what it costs... I could be wrong, but I believe that's what I paid for last month ORD-PVG... I do remember paying close to $10k a couple years ago, but can't remember what the route (or airline) was...

2) Most last minute trips are paid for by my employer, but sometimes I gots to goes and it's on my owns... Usually my assistant will book most of my flights.

The bonus question: As I said above, I'm a miles hoarder! I almost never use miles for me, I either keep them or I book something for family or GFs...
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