Originally Posted by Jonesdds (Post 36128275)

Relatively new card holder and thought it was time to take care of the 2x Rent day for non-bonused charges. First charge fine, second charge declined. Received a text about both if I recognized the charges, texted Y. Still declined on second charge again, called and talked to fraud department, still declined. Waited a few hours, tried again, declined, called again, still not happening. Never experienced such a ridiculous experience.

Originally Posted by Dr Jabadski (Post 36128251)

That thought process never entered my mind, I’ve been playing the points and miles game for about 40 years, far too long for such naivete.

Different stokes for different folks. I did the Rent Free game as soon as it was available, about 5-6 days ago. I barely and vaguely remembered the rules; some people would get free rent, a bunch more would get some points. Today, when I logged in to check my results, it was a relatively lengthy process which involved watching a video as they rehashed the 3 questions and indicated how many bongo (game) points I earned for each question. For a fleeting moment slight spatial disorientation led me to think I was earning 7000 or 9000 Bilt Rewards points … until I saw “#52,932, better luck next time”.

To me, that’s a pretty good definition of deceit and/or “bait and switch”. Bilt could just as easily have stated each person’s rank without disclosing the number of bongo points. My relative rank was significant for determining free rent or Bilt points, my number of bongo points was of less significance than the amount of lint in my navel (belly button) :D.

Originally Posted by Majuki (Post 36128363)

I've noticed this behavior with Bilt, and it is frustrating. I'm not saying that it's intentional, but there should be ways to override any declines due to fraud alerts, especially after calling in with a notification. I don't have any data points about large purchases other than on Rent Day, but I'm not inclined to be the data point.

Originally Posted by Smiley90 (Post 36129060)

… VERY clearly never said…

Originally Posted by Smiley90 (Post 36129060)

… blame the disorientation …

Originally Posted by Jonesdds (Post 36131208)

Yes, ridiculous, never could clear this so I could complete that charge, did a few others online with different merchants, no issues. Wondering about next time if I want to do the same if I call ahead, maybe no issues....doubt it. Never experienced so many issues with a CC issuer, I charge quite a number of high amount(though is $10K really a high amount anymore). i think it just may be Bilt trying to prevent 10K spend on rent days, making it difficult. I'd like to earn Bilt points but not with not bonused spend unless rent, guess we will see what happens....FYI Wells Fargo reached out by email that they were looking into the the problem, doubt will matter but I have a business and personal customer so will report back

Originally Posted by Cyflychwr (Post 36150573)

Yeah. Got the same email. I reached out. They sent it in error. Then i got the official mass email and 250 points. Ok.

Originally Posted by Smiley90 (Post 36150605)

I'm just confused why my gf got it, without having an account. I thought it was a scam.

Originally Posted by dw (Post 36150833)

Does she live in a Bilt Alliance building? Reports in the Reddit thread that some people who do, and had never opened a Bilt account, received the email. The property management companies must be sharing data with Bilt.

Originally Posted by Smiley90 (Post 36150605)

I'm just confused why my gf got it, without having an account. I thought it was a scam.

I also didn't get any mass email, what'd you get?

Originally Posted by mtimmer (Post 36151144)

I only joined because there was some sort of Hyatt promo last year (which I've already forgotten the details of).