groundhog

My account has been restricted and "under review". Is it better to close it to avoid "closed by lender" record?

zeppoloveskafka

folks, given this card is churnable, it would be helpful if people posted more info on what got them under review. I know I'm interested in trying again at the minor league level. Anybody doing under 5 digits a month that got rejected?

To answer groundhog's question, I don't know, but if I was looking to do further business with them I don't think I'd close it on my own.

groundhog

I had $12k last month.

Ralf83

I was only putting about 6k a month with a low CL of 3k.

karenfly

My family just got card, and tried to spend $500 in grocery store and was rejected. We were told that the card were under review. Unbelievable. The card is junk now.

digitalpop

Less than $3k spent in first month with multiple transactions.

Second month, single $3.5k purchase declined. Under review and card locked for weeks, still unresolved.

s3riously

Sure seems that TD is crossing well over the false advertising line with these tactics. I get that they are protecting their own interests from MS carnage but they ought to just be closing accounts if they are going to cripple the card after first large purchase.

hokiegl

I have tried all sort of things and only non-5% merchants go through. All 5% places get declined. Ohh well...

Ralf83

I swear this is the dumbest company. They put my account on hold because my "payment is under review", but I am allowed to credit the cash back to my account and have them send me a check for the balance.

yank2688

Nope, I was in about week 4 and had already spent roughly $30k I believe. They were sorry to see me leave and wanted my business in the future.

On a separate but somewhat related note, I know TD Bank and their credit cards, are different, but I had a weird issue with TD Bank yesterday. I deposited a few money orders in the ATM on Monday and bill payed some cards because the funds had cleared. Got a call yesterday telling me the MOs were being returned because the person sending the money order had not written their name. Seriously? I was furious. I told him I do this all the time with many banks and after putting me on hold for 10 minutes, said he would make a one time exception because he sees I've done it before. Yea, closed my account yesterday after work. I'm done with TD.

groundhog

I redeemed my points on 03/08. Rewards portal shows status:
03/08/15 requested
03/09/15 processing
03/11/15 shipped
However, I have not received a statement credit yet.
My card is "under review" and probably will be suspended. Does it mean I will not get my rewards.

yank2688

It seems the two systems are separate. I think you'll get them so don't worry. I requested my last rewards when my account was suspended via direct deposit to another bank account so it wouldn't (hopefully) be seen by TD and it went through in a couple days.

explorer84

What kind of spend are ppl doing on closed/suspended accounts? I wonder if it has to do with spend velocity or a certain spend level.

I have low credit line, but spent about $45k over the course of the 6 months, under review just once for payment, but cleared up after in branch review. No other issues, always got my bonuses.

ldfernald

I did ACH and it took 5 days to deposit. Min I got under review I dumped all my points.

yoyo

charged 2K (with 15K limit) in 3 days after received the card and was put under review and that was a month ago. Called in right away at the time and was told to wait for the review to end and someone would call me. Today my second phone bill is due so I called and complained loudly and was told to hold for two minutes on the phone while they took the hold on my card off. Finally I should be able to buy groceries again. So maybe they have a mandatory cooling off of 30 days?