I am CO Gold and am flying on 1685 on Friday 8/21 from CLE>FLL.

There are 16 seats with only 8 booked.

4 have been upgraded and no one is on UG list.

I am no where to be seen.

I followed instructions that I read in my search for this post and called Gold OnePass center and had them remove my OP# and reenter it.

It does not show up online (CO.com>Travel>flightstatus) but the woman at the OP# says it shows up on her computer and "it will be taken care of automatically."

Well I have two flights that day and yesterday I was emailed my UG for the other flight.
With stats like I mentioned above I believe I should have received my UG already (Not to mention able to view UG stand by list status).

What is the problem?
What can I do that I am in the dark about?

You won't show up until you check in.

Just because there are 8 seats available does not mean that there are 8 seats for EUA. Even if there are, you could still get beat at the next window by plats and golds on a higher fare. I just checked and there is EUA availability, there are 6 available seats now. But don't be surprised if that number gets decreased between now and T-48hrs.

I am sorry, but that cannot be totally accurate.


I am also on CO #1700 FLL>EWR and I am on the upgraded list already.

Go ahead and check it out. Look for san, t.
(You can see my status without logging into CO.com OR checking into your flight)

Yet on the same day CLE>FFL #1685 I am not on either standby OR confirmed UG and there is room.


(YES I am going CLE>FLL>EWR ---- Don't ask, basically a mileage run)

Why would I get cleared yesterday for the FLL>EWR #1700 and not CLE>FLL #1685 is there is room AND not even show up on the list?

Just trying to learn this CO.com "system"........

You show up on the list for CO1700 because you have already been upgraded through the EUA process. This has not yet happened for CO1685 because there are no EUA seats available. The Upgrade Standby List on co.com only shows customers who have been upgraded, or customers who have checked-in for the flight standing-by for an upgrade.

And yes, it is.

You have already received your upgrade for the FLL-EWR flight. That is why you are showing on the "Customers Cleared into F" list. You have not yet received the upgrade on the CLE-FLL flight because they have not granted EUAs in sufficient quantities to permit you to have been upgraded yet. It doesn't matter how many seats are for sale. The only thing that matters is how many seats there are in the fare bucket that EUA uses (R) when the EUA process runs. If there are enough to include you then you'll get the upgrade then. If not you'll be added to the list at check-in and processed in order by the gate agent.

It is working exactly the way it is supposed to.

OK - Thanks for the explaination on this.

SBM12,

One other question.

There a 4 others who have already been upgraded.

Should I assume that they met some of the following criteria to have been upgraded before me:

#1 Bought a higher class fare than me
#2 purchased their tickets prior to me
#3 Higher status than my Gold
#4 Combination of the above AND there were only 4 EUA's available so I am not on the list because of the above


Am I getting it right finally?

Those and you have not checked in for your flight, which you can do at -24 hrs. Once you do (if you had not yet been upgraded) your name will show up on the list. If you do get upgraded before hand, then of course your name will appear at that time.

Could also be a Y/B/M up

Yes - plenty of reasons why others may have been upgraded before OP.

Regardless of that, s/he isn't going to show up on the pda site if not previously upgraded or checked in.

also anyone who uses miles to upgrade to F shows up on that list.

Mostly.

Since you've mentioned "mileage run" I'm going to assume that you are on a mid-level fare. Let's say it is a W. When the process runs each time (there are 6 EUA runs on the computer and then the GA processes it based on the list you see) it reviews all the currently booked passengers on the flight and processes the EUA up to the number of seats in the R fare bucket. The order in which the R seats are assigned is:

• Waitlisted Mileage Upgrades
• Y Fares, by elite status
• B Fares, by elite status
• All Platinum elites, in order of fare and then purchase time
• All Gold elites, in order of fare and then purchase time
• All Silver elites, in order of fare and then purchase time

It is worth noting that the Golds are only included in cycles 3-6 and Silvers in cycles 5-6.

So as a gold on a W fare you are behind all elites on Y or B fares, Mileage upgraders and all golds on higher fares, plus any golds on a W who purchased prior to you. The system prioritizes all the passengers on the plane and then processes as many as necessary to use up all the available seats in the R bucket.

Make sense?

where can you see availability in "R" bucket?
seat.counter.com doesnt display R

one way I can tell if there is any R at all is to look at my reservation details and if the option is there to "UPGRADE USING MILES" then there has to be at least one R seat...

It is not published. You pretty much have to search for the flight in question and tick the "search for upgrades" box. If it shows then there is R inventory on that filght for the number of seats you searched for.

you can also go through a booking of a new ticket that you're upgrading with miles. Set the number of tickets you want and that will give you the available R bucket.