(Domestic) Again, Elites sit in back, non-revs up front (fact)
Apr 19, 2009, 4:48 pm
#76
Join Date: Apr 2007
Location: MFE / SAT
Programs: UA Premier Silver, Hyatt Platinum, Marriott Silver
Posts: 3,681
Thanks CO_Nonrev_elite for the details. As you would expect, we will be following up on this.
Upgrade integrity is something we take very seriously. While transparency tools such as continental.com/info and our new gate information displays (GIDs) go a long way to show this commitment, we still make mistakes. And when this happens, well take the necessary steps to address it.
Upgrade integrity is something we take very seriously. While transparency tools such as continental.com/info and our new gate information displays (GIDs) go a long way to show this commitment, we still make mistakes. And when this happens, well take the necessary steps to address it.
Apr 19, 2009, 4:56 pm
#77
Join Date: Nov 2006
Programs: UA nothing (former multi-year CO Platinum), AA 1M Gold, HH Diamond, National Executive
Posts: 449
Thanks CO_Nonrev_elite for the details. As you would expect, we will be following up on this.
Upgrade integrity is something we take very seriously. While transparency tools such as continental.com/info and our new gate information displays (GIDs) go a long way to show this commitment, we still make mistakes. And when this happens, well take the necessary steps to address it.
Upgrade integrity is something we take very seriously. While transparency tools such as continental.com/info and our new gate information displays (GIDs) go a long way to show this commitment, we still make mistakes. And when this happens, well take the necessary steps to address it.
Apr 19, 2009, 5:07 pm
#78
Join Date: Apr 2008
Location: San Antonio - the nicest city in northern Mexico
Programs: CO OnePass; AAdvantage Dirt; IHG Priority Club Plat; Hyatt Plat; Marriott Gold; Avis PresPref;
Posts: 888
Good, bad and ugly
Have to say that if what appears to be shenanigans is found to truly have occurred I would share the righteous anger but also trust that CO will look into it and act according to their findings. (Scott, kudos for taking the time to respond on a Sunday afternoon.) Of course it would be a violation of HR rules and regs for CO to provide detailed info here, but it would be nice to know - given the seemingly damning evidence laid out - what was found on investigation.
Apr 19, 2009, 5:11 pm
#79
Formerly known as I_Hate_US_Airways
Join Date: Oct 2008
Location: Just South Of North
Programs: My Loyalty Programs? I now VOTE with my wallet!!!
Posts: 2,568
I hate reading stories like this )-:
Elite Status Is Not A Matter of Life and Death...It's Much More Important Than That!
Elite Status Is Not A Matter of Life and Death...It's Much More Important Than That!
Apr 19, 2009, 5:13 pm
#80
Original Poster
Join Date: May 2005
Programs: Million Miler, 1K - Basically spend a lot of time on planes
Posts: 2,202
Well, I just woke up to find 76 replies.
Answers:
1. I don't believe my friend cares about compensation. That's not the point. In the grand scale of things, this is not a big deal, the sky isn't falling, it is just something that should be fixed.
2. CO_Nonrev_Elite - I am platinum on Continental, but I also pass ride on CO a lot too when I have time off. Ultimately just a silly name.
Answers:
1. I don't believe my friend cares about compensation. That's not the point. In the grand scale of things, this is not a big deal, the sky isn't falling, it is just something that should be fixed.
2. CO_Nonrev_Elite - I am platinum on Continental, but I also pass ride on CO a lot too when I have time off. Ultimately just a silly name.
Apr 19, 2009, 5:36 pm
#81
Join Date: Jan 2006
Location: KAUS
Programs: UA MM
Posts: 1,118
I was #1 on the upgrade list a few days ago on CO883 IAH-BOG. I didn't get the upgrade and sat in 5C.
Once onboard, I couldn't help but notice that the guy in 4D, who was translating a powerpoint on a big laptop screen for the whole flight, was CO's VP for Latin America marketing. I'm pretty sure he wasn't flying on a paid ticket...
Is there a point at which a nonrev is high enough in the management structure that different rules apply? I would guess so... I've never seen any CO management beside me in many trips in Row 5
Once onboard, I couldn't help but notice that the guy in 4D, who was translating a powerpoint on a big laptop screen for the whole flight, was CO's VP for Latin America marketing. I'm pretty sure he wasn't flying on a paid ticket...
Is there a point at which a nonrev is high enough in the management structure that different rules apply? I would guess so... I've never seen any CO management beside me in many trips in Row 5
Last edited by perezoso; Apr 19, 2009 at 5:42 pm
Apr 19, 2009, 5:47 pm
#82
FlyerTalk Evangelist
Join Date: Jan 2003
Location: Brooklyn, NY, USA
Programs: DL SM Plat, B6 TrueBlue, UA MP, AAdvantage
Posts: 10,008
I was #1 on the upgrade list a few days ago on CO883 IAH-BOG. I didn't get the upgrade and sat in 5C.
Once onboard, I couldn't help but notice that the guy in 4D, who was translating a powerpoint on a big laptop screen for the whole flight, was CO's VP for Latin America marketing. I'm pretty sure he wasn't flying on a paid ticket...
Is there a point at which a nonrev is high enough in the management structure that different rules apply? I would guess so... I've never seen any CO management beside me in many trips in Row 5
Once onboard, I couldn't help but notice that the guy in 4D, who was translating a powerpoint on a big laptop screen for the whole flight, was CO's VP for Latin America marketing. I'm pretty sure he wasn't flying on a paid ticket...
Is there a point at which a nonrev is high enough in the management structure that different rules apply? I would guess so... I've never seen any CO management beside me in many trips in Row 5
I'm sure the rules vary by airline and perhaps also by the person involved, but my understanding is that these senior management passes may not displace revenue pax.
In this case, this senior manager's pass likely displaced you not as a revenue passenger, but as an upgrader, since you still flew as a revenue passenger in the class of service you purchased.
BTW, is BOG still an incredible madhouse?
Apr 19, 2009, 6:01 pm
#83
Join Date: May 2008
Programs: DL AA UA
Posts: 2,359
While he may not be "tasked" with monitoring FT, he seems to do his job well. As a mostly DL flyer, communication certainly seems to me to be one of CO's stronger areas, and the reason I will sorely miss having CO as a ST option after October.
Apr 19, 2009, 6:07 pm
#84
Join Date: Apr 2006
Location: CO hublette
Programs: UA AU MM,HH Diamond,Hyatt Globalist , Marriott Gold
Posts: 2,285
Apr 19, 2009, 6:07 pm
#85
FlyerTalk Evangelist
Join Date: Aug 2005
Location: 40 41' 45" N - 74 10' 18" W
Programs: UALCO Holdings General Member
Posts: 18,784
Apr 19, 2009, 6:17 pm
#86
FlyerTalk Evangelist
Join Date: Feb 2001
Location: IAH
Programs: La Ministreuse de Surréalisme, CO Plat, MR Plat, SPG Plat
Posts: 11,358
Thanks CO_Nonrev_elite for the details. As you would expect, we will be following up on this.
Upgrade integrity is something we take very seriously. While transparency tools such as continental.com/info and our new gate information displays (GIDs) go a long way to show this commitment, we still make mistakes. And when this happens, well take the necessary steps to address it.
Upgrade integrity is something we take very seriously. While transparency tools such as continental.com/info and our new gate information displays (GIDs) go a long way to show this commitment, we still make mistakes. And when this happens, well take the necessary steps to address it.
Apr 19, 2009, 6:23 pm
#87
FlyerTalk Evangelist
Join Date: Feb 2001
Location: IAH
Programs: La Ministreuse de Surréalisme, CO Plat, MR Plat, SPG Plat
Posts: 11,358
I was #1 on the upgrade list a few days ago on CO883 IAH-BOG. I didn't get the upgrade and sat in 5C.
Once onboard, I couldn't help but notice that the guy in 4D, who was translating a powerpoint on a big laptop screen for the whole flight, was CO's VP for Latin America marketing. I'm pretty sure he wasn't flying on a paid ticket...
Is there a point at which a nonrev is high enough in the management structure that different rules apply? I would guess so... I've never seen any CO management beside me in many trips in Row 5
Once onboard, I couldn't help but notice that the guy in 4D, who was translating a powerpoint on a big laptop screen for the whole flight, was CO's VP for Latin America marketing. I'm pretty sure he wasn't flying on a paid ticket...
Is there a point at which a nonrev is high enough in the management structure that different rules apply? I would guess so... I've never seen any CO management beside me in many trips in Row 5
I once had a member of CO management on a DFW-IAH flight in coach. Granted, that's a short flight and it was one with a small front cabin. I have flown up front with other CO mgmt and it is what it is. Still better than the general "employee class" I've seen on other airlines.
Apr 19, 2009, 6:24 pm
#88
Join Date: Aug 2008
Location: Central NJ (Usually EWR but sometimes PHL)
Programs: UA-1K w/2MM & lifetime U-Club; Marriott-Lifetime Titanium; IHG-Diamond; National-Exec. Elite
Posts: 2,553
Apr 19, 2009, 7:01 pm
#89
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,410
Flew with LK once when the GA was asking for downgrades to F pax. I think it was $400. IAH-DCA or EWR. Not sure, but I THINK it was because LK hoped on the flight and wanted the F seat. He boarded late...rushed. Entourage in Y. This was a few years ago.
So..I believe SOME mngt may be able to bump revenue pax. (WITH nice compensation..btw)
Apr 19, 2009, 8:36 pm
#90
Join Date: Mar 2009
Programs: UA Gold, HHonors Diamond
Posts: 51
CO isn't diluting its Elite product, this is an example of a GA violating the rules. In this day and age of the PDA site, I have no idea why a GA would do something like this and expect to not "get caught".
This GA is totally wrong to have done this and I would hope that they do get fired. The non-revs that were told to sit in F class didn't really do wrong because we are told, when non-reving, to do as the GA asks if we wish to get on the flight. We have no rights, per se.
Yes there are times when a GA has to seat customers in the F cabin and it will not show on the PDA site prior to closing the door, if the GA is running out of time but they are to fix/show their work before they close the flight out in the computer.
This GA is totally wrong to have done this and I would hope that they do get fired. The non-revs that were told to sit in F class didn't really do wrong because we are told, when non-reving, to do as the GA asks if we wish to get on the flight. We have no rights, per se.
Yes there are times when a GA has to seat customers in the F cabin and it will not show on the PDA site prior to closing the door, if the GA is running out of time but they are to fix/show their work before they close the flight out in the computer.