Flying Same Day Stand-By
Jun 18, 2008, 10:13 am
#91
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Call me a cynic, but does anybody else think it's not a coincidence that this change is announced between CO being named top legacy carrier (tied) in customer satisfaction by J.D. Powers yesterday and best N. American Airline by OAG today? 
Jun 18, 2008, 10:48 am
#92
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I don't think it's anything but a coincidence. CO has been planning on implementing this change for some time.
Jun 19, 2008, 3:01 am
#93
Join Date: Nov 2003
Location: LAX
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I said the new POLICY stinks... I didn't say anything about Scott.
Jun 19, 2008, 1:52 pm
#94
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New Rules for Voluntary Standby. If there are no seats available to be confirmed you can still stand by, but the same fee will apply. In these cases, youll only be charged if you clear on an earlier flight. Previously, the same-day change fee didnt apply to voluntary standby. When standing by due to involuntary circumstances (i.e. irregular operations), the fee does not apply.
First post here. I have been lurking for about a year now and had a quick question. To whom would I write a letter after being charged the $50 fee for voluntary standby before the change took effect? I tried to switch my flight last Friday the 13th (from CO 468 to CO 268) and was told that voluntary standby was no longer available. After being redirected to the Customer Service Center at EWR, I rushed to the earlier flight only to sit on the tarmac for 2.5 hours in the Penalty Box!
Thanks in advance,
JB
Jun 19, 2008, 11:22 pm
#95
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This truely stinks. I think that silvers should be included in that $25 fee also. At $25 and having the pda site info knowing if an upgrade is possible, i would do it, but at $50 I really need to be desperate to get where i'm going to pay that fee.
I think the fee should be FREE for PLATS and $25 for GOLD/SILVER and then $50 for the non-elites. Thats my $0.02
I think the fee should be FREE for PLATS and $25 for GOLD/SILVER and then $50 for the non-elites. Thats my $0.02
Jun 20, 2008, 1:13 pm
#96
Join Date: Apr 2005
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I saw the information below when reading a fare rule on KVS. Note that it refers to the standby fee in the fare rules, and even references some differences in the fee structure depending on the purchase date of the ticket.
I have a reservation for a flight next week; the ticket was purchased last December. At this point, it looks likely that I would be able to make use of standby for an earlier flight. I wonder what will happen when I attempt to quote the fare rules that were in effect when I booked my ticket as a reason that I should be exempt from the new fee for standby...
[KVS Availability Tool 3.1.2/Platinum - ZUJ: NYC-ANC/CO/LR21NN/415 USD]
I have a reservation for a flight next week; the ticket was purchased last December. At this point, it looks likely that I would be able to make use of standby for an earlier flight. I wonder what will happen when I attempt to quote the fare rules that were in effect when I booked my ticket as a reason that I should be exempt from the new fee for standby...
[KVS Availability Tool 3.1.2/Platinum - ZUJ: NYC-ANC/CO/LR21NN/415 USD]
Code:
CO SAME DAY TRAVEL OPTIONS - AVAILABLE WHEN CHECKING IN AT AIRPORT KIOSKS. APPLIES TO OUTBOUND/CONTINUING/RETURN FLIGHTS. . 1. SAME DAY STANDBY PERMITTED FOR AN EARLIER FLIGHT FOR A FEE OF A. PLATINUM ELITE - 25.00 USD B. GOLD ELITE - 25.00 USD C. SILVER ELITE - 50.00 USD D. NON-ELITE - 50.00 USD TRAVEL MUST BE BETWEEN THE SAME ORIGIN/DESTINATION AND CONNECTION ARPTS. CO-TERMINAL STANDBY IS NOT PERMITTED. STANDBY PROCESSING WILL OCCUR WITHIN 12 HOURS OF A PASSENGERS DESIRED FLIGHT. . 2. CONFIRM A SEAT ON AN ALTERNATE FLIGHT FOR A FEE OF A. PLATINUM ELITE - 25.00 USD B. GOLD ELITE - 25.00 USD C. SILVER ELITE - 50.00 USD D. NON-ELITE - 50.00 USD ON FLIGHTS DEPARTING WITHIN 12 HOURS OF CHECK-IN WHEN - A. THE SAME TICKETED INVENTORY CLASS IS AVAILABLE. B. TRAVEL IS BETWEEN THE SAME ORIGIN CITY AND DESTINATION CITY. C. NEW FLIGHTS AND ROUTING ARE PERMITTED PER THE FARE RULE. D. ALL TRAVEL IS ON- CO FLIGHTS 1-889 CO FLIGHTS 1000-1299 CO FLIGHTS 1400-1899 CO FLIGHTS 2000-3169 CO FLIGHTS 3200-3499 CO FLIGHTS 4900-4949 CO FLIGHTS 5500-5999 CO FLIGHTS 9105-9119 CO FLIGHTS 9120-9310 CO FLIGHTS 9356-9400 CO FLIGHTS 9491-9584 E. NOTE - FOR FARES TICKETED ON OR BEFORE 21APR08 SDC FEE IS 25.00 USD. FOR FARES TICKETED ON OR BETWEEN 22APR08 AND 16JUN08 SDC FEE IS 50.00 USD. . 3. TO CONFIRM A SEAT ON A FLIGHT OUTSIDE OF THE 12 HOUR CONFIRMED SEAT PERIOD THE RULES OUTLINED IN THE PENALTY SECTION WILL APPLY . 4. CUSTOMERS STANDING BY FOR CO FLIGHTS OPERATED BY A PARTNER MAY BE ASSESSED A FEE.
Jun 20, 2008, 9:46 pm
#97
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What sucks about this is places with on 2x daily service....if you get there in time to take the earlier flight but can't without paying it means your checked bags go out of sterile.
Jun 22, 2008, 9:46 am
#98
Join Date: Feb 2004
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They should definitely make this free for Golds and Platinums like DL does.
After flying CO exclusively for over a year, I've decided to give DL a try in July. Their cheapest DCA-NYC fare is $75 less than CO. As I fly every week, this really adds up. I may get a status match and switch permanently.
After flying CO exclusively for over a year, I've decided to give DL a try in July. Their cheapest DCA-NYC fare is $75 less than CO. As I fly every week, this really adds up. I may get a status match and switch permanently.
Last edited by vatraveler; Jun 22, 2008 at 9:52 am
Jun 23, 2008, 11:00 pm
#99
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Wow, CO lumping Silver elites with non-elites is actually quite telling about how they feel about us in general.
No prereserving exit rows, no upgrades, and now $50 to standby.
CO Silver is quite possibly the worst elite-status around.
No prereserving exit rows, no upgrades, and now $50 to standby.
CO Silver is quite possibly the worst elite-status around.
Jun 25, 2008, 7:04 am
#100
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Jun 25, 2008, 7:16 am
#101
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It does get you the Elite line at EWR TSA <ROTFLMAO>.
Jun 25, 2008, 7:22 am
#102
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Jun 25, 2008, 4:09 pm
#103
Join Date: Apr 2008
Posts: 10
I was flying from Paris to SFO via EWR on June 24. There was no option to request changes for the connection from EWR to SFO with online check-in, nor for the whole trip. At the transfer desk in EWR they told me about the usual 50 dollars fee for stand-by.
Jun 25, 2008, 4:28 pm
#104
formerly FrequentFlyKid
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I wish there was some sort of exception or red-eye flights that are scheduled to leave ~15 minutes before midnight. It bites me on Friday when I'm scheduled RNO-IAH-DFW on the 11:37 AM flight. Well there are only two flights a day out of RNO on CO; a late morning and an 11:55 PM red-eye. What that means is that I cannot fly same-day confirmed on the earlier red-eye that allows me to get to my destination the same day, just a little early because it is not the "same-day" by five minutes. I know rules are rules, but that sucks.
Jun 25, 2008, 4:48 pm
#105
Join Date: Jun 2007
Programs: CO Plat
Posts: 379
I wish there was some sort of exception or red-eye flights that are scheduled to leave ~15 minutes before midnight. It bites me on Friday when I'm scheduled RNO-IAH-DFW on the 11:37 AM flight. Well there are only two flights a day out of RNO on CO; a late morning and an 11:55 PM red-eye. What that means is that I cannot fly same-day confirmed on the earlier red-eye that allows me to get to my destination the same day, just a little early because it is not the "same-day" by five minutes. I know rules are rules, but that sucks.