Originally Posted by
CO Insider
New Rules for Voluntary Standby. If there are no seats available to be confirmed you can still stand by, but the same fee will apply. In these cases, you’ll only be charged if you clear on an earlier flight. Previously, the same-day change fee didn’t apply to voluntary standby. When standing by due to involuntary circumstances (i.e. irregular operations), the fee does not apply.
Hi All,
First post here. I have been lurking for about a year now and had a quick question. To whom would I write a letter after being charged the $50 fee for voluntary standby
before the change took effect? I tried to switch my flight last Friday the 13th (from CO 468 to CO 268) and was told that voluntary standby was no longer available. After being redirected to the Customer Service Center at EWR, I rushed to the earlier flight only to sit on the tarmac for 2.5 hours in the Penalty Box!
Thanks in advance,
JB