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Ah, the joys of dealing with Accor customer service. They make UA's ICC look competent.
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Originally Posted by Anglo Large Clawed Otter
(Post 10910268)
Ah, the joys of dealing with Accor customer service.
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Originally Posted by Canarsie
(Post 10910254)
The reason for that is because, one by one, FlyerTalk members who post to this thread regularly are contracting a disease called The Benalty Pox.
:D |
Originally Posted by MBM3
(Post 10910294)
Ahhh, so that is what explains that unsightly itch.....
:D |
Originally Posted by AMF in NJ
(Post 10910196)
I like the dunkin ornament. I should get one.
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Ugh! I have sent off a missing-points credit request to Accor every week for the past six weeks now, by both email and Fax (to a long-distance number, no less, as they don't have an (800) fax number :rolleyes:), and the points have never posted. I have multiple fax confirmations showing it went through each time. I spoke with a rep today and explained this, and he said what every other rep has said: "I'm sorry sir, you'll just have to try again." I then asked to speak to a supervisor, hoping I might find some way to send the fax directly to a human. He placed me on hold, then hung up on me. :mad:
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Originally Posted by Anglo Large Clawed Otter
(Post 10910334)
Ugh! I have sent off a missing-points credit request to Accor every week for the past six weeks now, by both email and Fax (to a long-distance number, no less, as they don't have an (800) fax number :rolleyes:), and the points have never posted. I have multiple fax confirmations showing it went through each time. I spoke with a rep today and explained this, and he said what every other rep has said: "I'm sorry sir, you'll just have to try again." I then asked to speak to a supervisor, hoping I might find some way to send the fax directly to a human. He placed me on hold, then hung up on me. :mad:
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I should also note that hell is currently cooling down as there is snow falling in the west side of the LAS Valley and we may have an inch at the airport! SO travel for me no good today.
LAS - Snow possible IAH - Visability issues OKC - possible ice storm ok, back to drinking and catching up on FT! |
Originally Posted by rolov
(Post 10910355)
It seems to be a bad day for customer service , I just spent 20 minutes on hold with MH trying to reset my password for their Enrich FF program , only to be told I have to call during office hours .
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Originally Posted by Anglo Large Clawed Otter
(Post 10910366)
Accor's phone agents are consistently terrible. Couldn't be more different than the service levels offered inside their Sofitels. If that's their top-tier dedicated phone-line, I shudder to think what basic CS is like with them.
Start off your threat by saying, “Why, I otter...” |
Originally Posted by Canarsie
(Post 10910382)
Unless you can think of anotter idea, the next step for you is to consider threatening them.
Start off your threat by saying, “Why, I otter...” Nah, I just think I'll avoid spending any more money with them in the future. |
A coworker just asked me if I could help them "dump something in the trunk of their car" during lunch. :eek:
(I'm not Italian, and neither is this person.) |
Originally Posted by belynch
(Post 10910518)
A coworker just asked me if I could help them "dump something in the trunk of their car" during lunch. :eek:
(I'm not Italian, and neither is this person.) you should be good |
Greetings.
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Originally Posted by CO 1E
(Post 10910577)
Greetings.
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