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-   Continental OnePass (Pre-Merger) (https://www.flyertalk.com/forum/continental-onepass-pre-merger-488/)
-   -   The CO FAQ Development Thread (https://www.flyertalk.com/forum/continental-onepass-pre-merger/595249-co-faq-development-thread.html)

Continental FAQ Dec 23, 2009 7:58 am


Originally Posted by mitchell (Post 13039893)
Has anyone tried to look at their "real-time upgrade status"?

All the time. It is the commonly referenced "PDA site" that folks use to see where they are on the upgrade list. It is very helpful for stalking upgrades at the gate.

Continental FAQ Dec 23, 2009 8:12 am


Originally Posted by OPFlyer (Post 13021392)
Some minor housekeeping items:

Same-day standby change:

http://www.flyertalk.com/forum/10993890-post55.html

Change to reflect the new rules for Platinum fees.

Code Inaccuracies

http://www.flyertalk.com/forum/11568920-post56.html

There are two different GG codes for the same thing--"GG OVS DOWNGRADE" or "GG OVB DOWNGRADE."

Both are fixed. The first was updated and second was a typo. Thanks!

Motorskills Dec 26, 2009 2:45 pm

Why isn't the main FAQ thread locked? (Only authorised people should be able to post there)
Delete existing posts that are not FAQ responses (or reboot the thread completely)

Why isn't this Development thread itself stickied?

Motorskills Jan 3, 2010 11:38 am

Eligibility - Post 31 - includes the following text, presumably outdated:


Anyone with a OnePass account may upgrade to BusinessFirst (or equivalent) on Continental, Northwest, KLM and Copa using your OnePass miles. You can locate the amount of miles necessary on the Continental website here.

Upgrades must be requested at least 24 hours prior to departure.

Please note that only Continental Onepass members redeeming Onepass miles, irrespective of elite status, may request a waitlist.

sbm12 Jan 3, 2010 11:48 am


Originally Posted by Motorskills (Post 13102753)
Eligibility - Post 31 - includes the following text, presumably outdated:

Crud...I really thought that I got all the old SkyTeam references out. I'll get on that.

Continental FAQ Jan 3, 2010 12:01 pm


Originally Posted by Motorskills (Post 13057577)
Why isn't the main FAQ thread locked? (Only authorised people should be able to post there)

Because the Continental FAQ handle is not a moderator and only moderators can post in locked threads. It is an unfortunate technical limitation. Truth be told, there really weren't too many problems with people posting in that thread until the past few months. I believe I know why it happened and I'm working to get it resolved as best as possible.


Originally Posted by Motorskills (Post 13057577)
Why isn't this Development thread itself stickied?

No one ever asked for it to be.


Originally Posted by Motorskills (Post 13102753)
Eligibility - Post 31 - includes the following text, presumably outdated:

This information (it was post 32, FWIW) has now been updated. That post also now reflects the ability to process the upgrade online, a relatively new feature.

Continental FAQ Jan 3, 2010 12:29 pm

Update to the checked baggage rules has been made reflecting the new policies for *G/*S and F/BF pax (who got SERIOUSLY downgraded...I didn't realize how bad that one was).

AAir_head Jan 11, 2010 2:23 pm

Elite security line at SAT T2
 
I don't have a reference to point you to, but can confirm from experience that there is an "elite" line at SAT T2. It is not always open, but when it's not the regular line is usually quite short.

cheers!

landrew Feb 8, 2010 11:05 am

B-up fare automatic?
 
OK< have searched this topic and its progenitor and cannot find the answer. If you have purchased a B fare and you do NOT get upgraded as an elite (gold) at the time of purchase, are you supposed to call in and request it?

Also, if non-elite companion on same itinerary but different record also has a B fare, does that increase his likelihood of last minute upgrade over a non-elite gold companion with a lesser fare?

sbm12 Feb 8, 2010 12:00 pm


Originally Posted by landrew (Post 13349581)
If you have purchased a B fare and you do NOT get upgraded as an elite (gold) at the time of purchase, are you supposed to call in and request it?

You must call; it is not automatic until within the EUA window.


Originally Posted by landrew (Post 13349581)
Also, if non-elite companion on same itinerary but different record also has a B fare, does that increase his likelihood of last minute upgrade over a non-elite gold companion with a lesser fare?

As a companion they will be prioritized based on the sponsoring companion's status then fare class then time added to the list.

mbreuer Feb 8, 2010 12:39 pm

You can also upgrade online if the seat opens up.

landrew Feb 8, 2010 1:18 pm


Originally Posted by mbreuer (Post 13350263)
You can also upgrade online if the seat opens up.

Hmm, I understood from sbm12 that you have to call if it doesn't happen automatically. On my particular flight, for example, FC is WIDE open. The CO website is a bit nebulous about the process, which is why I think it qualifies for one of "Life's greatest mysteries".

sbm12 Feb 8, 2010 1:24 pm

You don't want to be looking at the seat map; that doesn't tell you how many seats are available for upgrade. If the inventory (ZE) is available you'll have an option on your reservation to upgrade the segment in question. So it can be done online or via telephone if the inventory is there. When I said above that you had to call in I should have said the you have to be proactive about it and that it wouldn't happen automatically, not that it must be via telephone. Sorry for the confusion.

mbreuer Feb 8, 2010 2:08 pm


Originally Posted by landrew (Post 13350575)
Hmm, I understood from sbm12 that you have to call if it doesn't happen automatically. On my particular flight, for example, FC is WIDE open. The CO website is a bit nebulous about the process, which is why I think it qualifies for one of "Life's greatest mysteries".

Unless it's changed (again) you can online. I did this ... I'm thinking about 9 months back.

landrew Feb 8, 2010 3:11 pm

Oh, so Zat is ze answer!
 

Originally Posted by sbm12 (Post 13350625)
If the inventory (ZE) is available you'll have an option on your reservation to upgrade .

Thanks for the clarification. I checked PTTravel and found no bucket with the ZE designation. All of the other buckets are 9. Interestingly, I learned from CO that there IS ZE inventory, however, I was ticketed on a stepchild airline (guess which one) so I was not ticketed in that category (but sold a B fare) and only the other airline can change it (they wouldn't). So that is another mystery solved, though not satisfactorily for me!

Anyway, I think it would still be helpful to explain to other elite but relative unsophisticates what you should do if you end up purchasing a B fare, either in the "Greatest Mysteries" section or on the CO website. Better not to have to wait in the EUA queue until others leave you groveling!


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