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-   -   The CO FAQ Development Thread (https://www.flyertalk.com/forum/continental-onepass-pre-merger/595249-co-faq-development-thread.html)

chiph Nov 9, 2010 12:25 pm


Originally Posted by icydog (Post 15106598)
I took this quote from the FAQs thread

"International Business class (but not BusinessFirst)" is eligible for an upgrade. What is the difference and how do you know if you are on an International Business Flight and not a BF flight?

Also, I read somewhere that you can get complimentary upgrades to Australia. Did I read that right?

Yes, but the flights there are only from PGUM. Maybe 3-4 hours on a B738.

sbm12 Nov 9, 2010 12:37 pm


Originally Posted by icydog (Post 15106598)
What is the difference and how do you know if you are on an International Business Flight and not a BF flight?

Keep reading. There is a whole post in the FAQ dedicated to this specific question.


Originally Posted by icydog (Post 15106598)
Also, I read somewhere that you can get complimentary upgrades to Australia. Did I read that right?

Only if you are flying on the GUM-CNS flight, which happens to be the only CO service to Oz.

joshwex90 Nov 9, 2010 12:37 pm


Originally Posted by icydog (Post 15106598)
I took this quote from the FAQs thread

"International Business class (but not BusinessFirst)" is eligible for an upgrade. What is the difference and how do you know if you are on an International Business Flight and not a BF flight?

Also, I read somewhere that you can get complimentary upgrades to Australia. Did I read that right?

http://www.flyertalk.com/forum/conti...ml#post6719534

International Business is the premium class on flights to Latin America, EXCLUDING flights to Brazil (which are BF).

sbm12 Nov 9, 2010 12:44 pm


Originally Posted by joshwex90 (Post 15106764)
International Business is the premium class on flights to Latin America, EXCLUDING flights to Brazil (which are BF).

This is not a complete answer.

Again, the answer is in the FAQ. Read it. It will tell you everything you need to know.

Eliza Nov 10, 2010 10:14 am

Info in FAQ seems to contradict CO's policy as stated on the phone
 
I hope I'm posting this in the right place.

A post in the FAQ says


Originally Posted by Continental FAQ (Post 6719324)
I'm awfully close to the next status tier. Any chance they'll let me slide?
Yes and no.

...

If you are close to the next tier and have an upcoming trip booked - on a non-refundable ticket - that will push you over to the next level then you have a VERY good chance of getting that status bump. Call the OPSC - not the elite line, but the OPSC! - and request the bump from them. Politely explain that you are close to the next level and that your next trip will put you over and that you'd like to take advantage of the benefits in advance if at all possible. The vast majority of folks making this request have had it granted. This is a temporary bump so you must actually make the flight in order to keep the status. But you are very likely to get the bump.
[/indent]

I'm 63 miles away from silver, and I have an upcoming non-refundable trip booked. I called to see if they could do anything for me, and the agent refused and seemed eager to get me off the phone. Perhaps the bump policy only applies between two status tiers, rather than between non-status and silver? I haven't yet tried the calling back and talking to someone different strategy because I didn't much care for the idea of listening to another twenty minutes of recordings telling me how great the United-Continental merger will be.

ConciergeMike Nov 10, 2010 10:20 am


Originally Posted by Eliza (Post 15113068)
I hope I'm posting this in the right place.

A post in the FAQ says



I'm 63 miles away from gold, and I have an upcoming non-refundable trip booked. I called to see if they could do anything for me, and the agent refused and seemed eager to get me off the phone. Perhaps the bump policy only applies between two status tiers, rather than between non-status and gold? I haven't yet tried the calling back and talking to someone different strategy because I didn't much care for the idea of listening to another twenty minutes of recordings telling me how great the United-Continental merger will be.

You'd have to be Silver before Gold...unless your trip is crediting you more than 25,001 EQM and you're at 24,999 or less. Or something like that.

Eliza Nov 10, 2010 10:47 am

Realized I misspoke about five minutes after posting but wasn't nearby to correct. I'm 63 miles away from silver, not gold.

mnmag Nov 10, 2010 11:32 am


Originally Posted by Eliza (Post 15113068)
I hope I'm posting this in the right place.

A post in the FAQ says



I'm 63 miles away from silver, and I have an upcoming non-refundable trip booked. I called to see if they could do anything for me, and the agent refused and seemed eager to get me off the phone. Perhaps the bump policy only applies between two status tiers, rather than between non-status and silver? I haven't yet tried the calling back and talking to someone different strategy because I didn't much care for the idea of listening to another twenty minutes of recordings telling me how great the United-Continental merger will be.

This is very much a 'YMMV' situation!:(

Last year, I was in the same situation (on the 'cusp' of silver), & the OPSC agent was very accommodating & 'advanced' me the status & fortunately for me, it resulted in an EUA for the flt I was taking to attain actual 'earned' SE status!^

mbreuer Nov 16, 2010 8:29 am


Originally Posted by Eliza (Post 15113302)
Realized I misspoke about five minutes after posting but wasn't nearby to correct. I'm 63 miles away from silver, not gold.

Who did you call? You need to call or email the one pass service center. That's the only place empowered to do status changes.

Eliza Nov 16, 2010 8:35 am

I called 713.952.1630, which is listed on the Continental "Contact Us" page as "OnePass frequent flyer assistance".

mbreuer Nov 16, 2010 12:27 pm


Originally Posted by Eliza (Post 15155367)
I called 713.952.1630, which is listed on the Continental "Contact Us" page as "OnePass frequent flyer assistance".

Yup, that's the one. Try emailing [email protected].

DCP913 Nov 21, 2010 6:10 pm

International standby upg priority
 
If we are waitlisted for a flight to China for 6 months and it does not clear 24 hours prior at check-in we are then put on a Flight Standby waitlist . What is the priority order for standby upgrade on an international flight? Does time of check-in or fare class play a role in priority or is it still Status and Time of Purchase?

dinoscool3 Dec 23, 2010 4:00 pm

re-posted down 1

dinoscool3 Dec 23, 2010 4:04 pm


Originally Posted by Continental FAQ (Post 6759245)
[I][SIZE="2"]

EMB–190: This plane is reported to have 10 business class seats.

(If you know of a link to the seat maps, please feel free to post it!)

[/indent]

Found the Copa E190 seat map
http://www.seatguru.com/airlines/Cop...er_ERJ-190.php

Originally Posted by Continental FAQ (Post 6832446)
AKA Where is there EliteAccess Security Screening?

Here's (part of) the answer:
  • ABQ -- No
  • ATL -- Yes
  • ANC -- Yes
  • AUS -- No
  • BOS --Yes Note: With the BOS terminal, the elite line can be lengthy at times, since besides the CO EliteAccess customers, DL also allows Gold/Platinum Medallions (which there are a good amount of at BOS), Crown Room members and Delta Shuttle customers to use the First Class line - in the mornings it can back up a decent bit.
  • BWI -- Yes
  • CDG -- Yes
  • CLE -- Yes (Term C Only)
  • CME -- No
  • CMH -- Yes
  • DCA -- Yes (questionable efficiency)
  • DEL -- No
  • DEN -- Yes
  • DFW -- No
  • DTW -- Yes
  • EWR C1/2/3 -- Yes
  • EWR A2 -- Yes
  • FLL -- Yes
  • GUM -- No
  • IAD -- Yes
  • IAH -- Yes at B/C/E
  • JAX -- No
  • LAS -- The latest setup is that you have access if you are in F or if you are a Platinum
  • LAX -- Yes - LAX converted to a TSA Black/Blue/Green config in May '08 but it seems that the elite line for ID checking is still available based on this post.
  • LGA -- No
  • LFT -- No
  • MCI -- Yes
  • MCO -- No
  • MDT -- No
  • MDW -- No
  • MEX -- No
  • MKE -- Yes
  • MIA -- Yes
  • MSP -- Dedicated set of lanes, not at every area
  • MSY -- Yes
  • ORD -- Yes
  • OMA -- No
  • PBI -- No
  • PDX -- Yes
  • PHL -- Only at terminal E, which is not where CO flies from
  • PHX -- Yes
  • POS -- No
  • PIT -- Yes
  • RDU -- No
  • ROR -- No
  • SAN -- Yes
  • SBN -- No
  • SEA -- Yes
  • SFO -- Yes
  • SHV -- No
  • SJC -- No
  • SLC -- Yes
  • SNA -- Yes
  • STL -- No
  • TPA -- No
  • TUS -- No

Note: Any "clickable" airport will take you to a corresponding thread on the subject, should one exist.

also AMA has an elite line.

ConciergeMike Dec 23, 2010 4:10 pm

That EliteAccess security list can be re-jiggered for PHL with the blended D/E checkpoint having been completed. It is also a multi-airline premium passenger line, requiring an F BP or a :-:G credential to use.


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