[Post website problems here] New CO website....clean but not perfect....
Jul 31, 2006, 10:47 am
#181
Join Date: Feb 2005
Location: PEK
Programs: Alas, the Gravy Train Hath Ended...just happy to be an OW Sapphire and a ST Ivory...whatever
Posts: 4,389
Sure is taking a long time to get my iTunes certificates. I know that they are set to come within 48 hours, but they usually follow the eticket receipt immediately.....
Jul 31, 2006, 10:48 am
#182
Join Date: Aug 2004
Location: CLE
Posts: 9,816
Originally Posted by entropy
That's all fine and good. I want to know why the hell they didn't do a real beta test of the site? FT would have gotten the whole damn site thoroughly beaten up and tested very quickly without them screwing everyone else in the process.
I would be curious to know what beta testing actually took place. Before the last version of the site, I participated in a beta testing program and was rewarded with a nice gift for my efforts.
Jul 31, 2006, 10:57 am
#183
Join Date: May 2002
Location: Cows in Berkeley?....Moooo!
Programs: Fly Amtrak, Go Greyhound! I'm often wrong but always sincere.
Posts: 7,102
New site no longer recognizes my NW elite status and won't let me choose elite seats (which was a problem with the old site until a couple of years ago). There used to be a javascript work around to select elite seats, but that's not working either.
Jul 31, 2006, 10:59 am
#184
Join Date: May 2004
Location: Seattle
Programs: Marriott Ambassador LT Titanium, Hyatt Globalist, United LT Silver
Posts: 1,085
Originally Posted by OutOfOffice
New site no longer recognizes my NW elite status and won't let me choose elite seats (which was a problem with the old site until a couple of years ago). There used to be a javascript work around to select elite seats, but that's not working either.
Jul 31, 2006, 11:00 am
#185
Join Date: Feb 2005
Location: PEK
Programs: Alas, the Gravy Train Hath Ended...just happy to be an OW Sapphire and a ST Ivory...whatever
Posts: 4,389
Now I cannot view any of the 5 saved reservations in my profile.....
I see that absolutely no testing was done whatsoever...the current format is 100% unacceptable. I suggest that CO bring the old website back up until they actually debug the current one.
[EDIT] - now all 5 saved reservations are unsaved and I cannot access them without manually entering the confirmation #'s....
I see that absolutely no testing was done whatsoever...the current format is 100% unacceptable. I suggest that CO bring the old website back up until they actually debug the current one.
[EDIT] - now all 5 saved reservations are unsaved and I cannot access them without manually entering the confirmation #'s....
Jul 31, 2006, 11:03 am
#186
Join Date: Jul 2001
Programs: Hilton Lifetime Diamond
Posts: 1,266
Originally Posted by puddy
It doesn't recognize CO Elite status, either, when selecting seats.
Same here...tried to get my usual 12A on a ERJ. 12A on Seatmap said ''For elite members only" (used to say for Platinum only) but would not let me select seat
Jul 31, 2006, 11:08 am
#187
Join Date: Apr 2005
Programs: UA Explorer card, AA Plat, Copa Plat, IHG Plat,
Posts: 567
call one pass
[QUOTE=puddy]It doesn't recognize CO Elite status, either, when selecting seats.[/QUOTE
I finally called one pass to get my Northwest platinum status recognized and she tried to not help until I insisted she and not Northwest could assign seats since I could not on there website. I wonder how long it will take them to get all the glitches out of the new system. There rep did not seem too happy with the situation either.
z
I finally called one pass to get my Northwest platinum status recognized and she tried to not help until I insisted she and not Northwest could assign seats since I could not on there website. I wonder how long it will take them to get all the glitches out of the new system. There rep did not seem too happy with the situation either.
z
Jul 31, 2006, 11:12 am
#188
Join Date: Nov 2003
Location: Houston
Programs: UA: MM
Posts: 844
Originally Posted by theblakefish
Now I cannot view any of the 5 saved reservations in my profile.....
I see that absolutely no testing was done whatsoever...the current format is 100% unacceptable. I suggest that CO bring the old website back up until they actually debug the current one.
[EDIT] - now all 5 saved reservations are unsaved and I cannot access them without manually entering the confirmation #'s....
I see that absolutely no testing was done whatsoever...the current format is 100% unacceptable. I suggest that CO bring the old website back up until they actually debug the current one.
[EDIT] - now all 5 saved reservations are unsaved and I cannot access them without manually entering the confirmation #'s....
FWIW
DLM
Jul 31, 2006, 11:12 am
#189
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Grazie Gold Lounge
Programs: UA-2MM; GalacticXpress-Irridium
Posts: 10,332
Originally Posted by theblakefish
Now I cannot view any of the 5 saved reservations in my profile.....
I see that absolutely no testing was done whatsoever...the current format is 100% unacceptable. I suggest that CO bring the old website back up until they actually debug the current one.
[EDIT] - now all 5 saved reservations are unsaved and I cannot access them without manually entering the confirmation #'s....
I see that absolutely no testing was done whatsoever...the current format is 100% unacceptable. I suggest that CO bring the old website back up until they actually debug the current one.
[EDIT] - now all 5 saved reservations are unsaved and I cannot access them without manually entering the confirmation #'s....
Jul 31, 2006, 11:16 am
#190
Join Date: May 2000
Location: Smoke filled room, TPA and FLL/MIA :UAL 1K and 2MM,AA EX PLAT and 2MM,Lifetime Plat Starwood
Posts: 4,318
Originally Posted by theblakefish
Now I cannot view any of the 5 saved reservations in my profile.....
I see that absolutely no testing was done whatsoever...the current format is 100% unacceptable. I suggest that CO bring the old website back up until they actually debug the current one.
[EDIT] - now all 5 saved reservations are unsaved and I cannot access them without manually entering the confirmation #'s....
I see that absolutely no testing was done whatsoever...the current format is 100% unacceptable. I suggest that CO bring the old website back up until they actually debug the current one.
[EDIT] - now all 5 saved reservations are unsaved and I cannot access them without manually entering the confirmation #'s....
Jul 31, 2006, 11:17 am
#191
Join Date: Mar 2006
Location: LAX
Programs: BA Gold, A3*G
Posts: 1,121
Originally Posted by kingalien
Same here, after reading all the stories here I logged in to check. All my reservations are gone too (were showing last night). I'm actually afraid to look them up manually, goodness knows what may happen.
Jul 31, 2006, 11:20 am
#192
FlyerTalk Evangelist
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,866
Originally Posted by cigarman
That's not correct. They did test. There is a big difference between a fortune 100 airline system and other sites. I think you guys are being way harsh.
By the way, my reservations are gone now, too. Dang...they were there an hour ago. I'm waiting for my miles to vanish as well.
Jul 31, 2006, 11:31 am
#193
Join Date: May 2005
Location: San Fran
Posts: 325
Originally Posted by cigarman
That's not correct. They did test. There is a big difference between a fortune 100 airline system and other sites. I think you guys are being way harsh.
Again, I do this for a living. The fact that its a major airline site just underscores how utterly unacceptable this is. Moreover, senior management should be even more outraged than the public about this as it is THEIR eCOMMERCE STRATEGY that's at risk.
Bottom line: Testing was clearly inadequate, which is unacceptable. I suspect that if I released such fundemental bugs into production, I'd get sacked right quick.
Jul 31, 2006, 11:33 am
#194
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Originally Posted by entropy
I suspect that they maybe had a deal with this new data center, and they needed to switch over to there by the end of July.
- data center location
- platform (.net vs. whatever it was before)
- content
Whomever planned this planned way too many changes at once.
Jul 31, 2006, 11:36 am
#195
Join Date: Jan 2005
Location: Ann Arbor, MI
Posts: 1,380
Originally Posted by theblakefish
Now I cannot view any of the 5 saved reservations in my profile.....
I see that absolutely no testing was done whatsoever...the current format is 100% unacceptable. I suggest that CO bring the old website back up until they actually debug the current one.
[EDIT] - now all 5 saved reservations are unsaved and I cannot access them without manually entering the confirmation #'s....
I see that absolutely no testing was done whatsoever...the current format is 100% unacceptable. I suggest that CO bring the old website back up until they actually debug the current one.
[EDIT] - now all 5 saved reservations are unsaved and I cannot access them without manually entering the confirmation #'s....
Same here. I've lost all of my saved reservations. What a pain!