[Post website problems here] New CO website....clean but not perfect....
Aug 18, 2006, 9:20 am
#721
Suspended
Join Date: Dec 2005
Posts: 326
Connection Times Incorrect
I booked a ticket on co.com yesterday:
ont-slc-iah-bwi outbound
bwi-ewr-atl-ont return
Connection times for all but the last segment of the return portion of the trip are all incorrect. I have a tight 37 minute connection in IAH on the outbound but it shows the connection is 4 hours and 8 minutes.
ont-slc-iah-bwi outbound
bwi-ewr-atl-ont return
Connection times for all but the last segment of the return portion of the trip are all incorrect. I have a tight 37 minute connection in IAH on the outbound but it shows the connection is 4 hours and 8 minutes.
Aug 18, 2006, 12:59 pm
#722
Join Date: Jun 2006
Programs: CO Gold, HH Gold, SPG
Posts: 7
The reserve function is back!!!!!!!!!!!!!!!!!! Thank you, thank you, thank you! [/B]
Only if you use your Chase CO card
Even using my Chase card, the option is offered at random times only. I suggest you grab the option whenever it is available, even if you realize this may not be the exact itinerary you want. Then you can go back in and change it within 24 hours or it will expire by itself.
When the option is not offered (which is often IME), though this is incredibly duplicative of your time and wasteful of their resources, you can just go in and ticket yourself repetitively and then cancel AND REFUND (note if you just Cancel they will continue to charge you for the ticket, claiming they thought you just canceled and wanted to save the value, less $100 for a future flight, LOL) all suboptimal itineraries WITHIN 24 HOURS, or you're stuck with all of them. It was such an illconceived move on the part of CO to alter this function at all, sends me often to other airlines which have had the sense to continue it.
Only if you use your Chase CO card
Even using my Chase card, the option is offered at random times only. I suggest you grab the option whenever it is available, even if you realize this may not be the exact itinerary you want. Then you can go back in and change it within 24 hours or it will expire by itself.
When the option is not offered (which is often IME), though this is incredibly duplicative of your time and wasteful of their resources, you can just go in and ticket yourself repetitively and then cancel AND REFUND (note if you just Cancel they will continue to charge you for the ticket, claiming they thought you just canceled and wanted to save the value, less $100 for a future flight, LOL) all suboptimal itineraries WITHIN 24 HOURS, or you're stuck with all of them. It was such an illconceived move on the part of CO to alter this function at all, sends me often to other airlines which have had the sense to continue it.
Aug 18, 2006, 8:51 pm
#723
FlyerTalk Evangelist
Join Date: Feb 2001
Location: IAH
Programs: La Ministreuse de Surréalisme, CO Plat, MR Plat, SPG Plat
Posts: 11,358
I logged into my husband's account to check his flight time for him and when I went to view/change seats, instead of his IAH-LAX flight, it showed IAH-AUS!!!! 
Aug 18, 2006, 9:00 pm
#724
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Hi Everyone,
So you don't have to sift through numerous pages to find the latest on continental.com, I've started a new thread here, which outlines what's left of our follow-ups, and will also be the place to report any new issues you find.
Thanks for all your feedback, we really do appreciate it.
So you don't have to sift through numerous pages to find the latest on continental.com, I've started a new thread here, which outlines what's left of our follow-ups, and will also be the place to report any new issues you find.
Thanks for all your feedback, we really do appreciate it.
Aug 18, 2006, 9:02 pm
#725
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
As CO Insider has summarised the problems oulined here in a new thread, I will be closing this one. Please report any additional web site problems or anomalies in that new thread.
Thanks,
Xyzzy
CO forum moderator
Thanks,
Xyzzy
CO forum moderator