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-   -   Has EUA Stopped Running? (https://www.flyertalk.com/forum/continental-onepass-pre-merger/1264329-has-eua-stopped-running.html)

ijgordon Oct 21, 2011 4:32 pm


Originally Posted by TXbizman (Post 17309310)
So my flight tomorrow got cleared tomorrow at T-24 plus 15 minutes. And so did all 14 others. So I got the usual crappy seat the system assigned me. Grrrh... :(

Manual entry or not, did the revenue manager give up on selling TOD at the last minute and u/g everyone?

I think this is evidence that it is not TOD related (not just your post, but others getting upgraded at T-24-27 or whatever. The supposed TODs only happen during the check-in process. Prior to that, upgrades are almost always HODs. (And of course we can debate whether TODs really exist or not). So by clearing all the upgrades prior to T-24 they're not even giving themselves the opportunity to sell TODs.

I do 100% agree with the seat assignment problem though. Would be nice if CO could get their act together on this.

UA-NYC Oct 21, 2011 4:58 pm


Originally Posted by ijgordon (Post 17314680)
I think this is evidence that it is not TOD related (not just your post, but others getting upgraded at T-24-27 or whatever. The supposed TODs only happen during the check-in process. Prior to that, upgrades are almost always HODs. (And of course we can debate whether TODs really exist or not). So by clearing all the upgrades prior to T-24 they're not even giving themselves the opportunity to sell TODs.
.

Let's not debate whether they exist or not - they clearly do. Not everyone gets them, they aren't totally consistent, but there's plenty of evidence of F buy-ups that are clearly much less than the difference of a low-ball fare and a M or B.

Agree that they COULD be smarter, IF they want to sell TODs, by not filling up an empty F cabin with EUAs right at T-24. ;)

EddieG Oct 22, 2011 9:01 am

Definately something is still going on, tuesday's flight 1677 is wide open yet no upgrades, can't even use CR1's or SWU.

ijgordon Oct 22, 2011 9:50 am


Originally Posted by UA-NYC (Post 17314800)
Let's not debate whether they exist or not - they clearly do.

I said whether they really exist. Not like some sporadic Nessie sightings. And we're talking about in situations where they take precedent over elite upgrades; TODs are completely kosher when all elites have been upgraded. Lastly, we also know about at least one upgrade offer that was actually a technical glitch, so there could be others that would never actually go through.

aero0729 Oct 22, 2011 7:19 pm


Originally Posted by thiti (Post 17278294)
Just checked in on my Sunday morning flight. Something terrible is coming to my good old Continental. FC is half booked (8/16) and I am still in coach. When about to finish my check-in, I was offered an upgrade for $49!

This happens all the time.

hhmorgan Oct 22, 2011 8:03 pm

Adding to the List of Suspect Flights

CO1117 (10/25) EWR-MCO 11:15AM was 18/24 open since I booked my trip 3 weeks ago.

At today's T-60 we are still 18/24 with no EUA's run to date.

SAT Lawyer Oct 23, 2011 12:26 am

I'm flying SAT-IAH-MFE tomorrow (41 hours out). The upgrade situation?
SAT-IAH:

Capacity: 8 | Booked: 0 | Checked In: 0
No Customers Upgraded

IAH-MFE:

Capacity: 16 | Booked: 4 | Checked In: 0
No Customers Upgraded
Edited to add: both upgrades cleared in the 24-27 hour window. On IAH-MFE, it looks like the entire front cabin filled up at once.

hhmorgan Oct 23, 2011 9:51 am


Originally Posted by hhmorgan (Post 17319678)
Adding to the List of Suspect Flights

CO1117 (10/25) EWR-MCO 11:15AM was 18/24 open since I booked my trip 3 weeks ago.

At today's T-60 we are still 18/24 with no EUA's run to date.

T-48 no EUA's run. PDA page says 1 of 5 booked upgraded - I'm assuming that's a reward upgrade since seat map never changed since 3 weeks out.

T-27 to T-24 will be interesting - if Rev Mgmt opens anything up.

fed planner Oct 23, 2011 2:00 pm

Flying SAT-IAH-ORD-ROA tomorrow.

SAT-IAH cleared just before 24 hr window, and looks like everyone got upgraded at once.

IAH-ORD I am now #10 on the list (this flight was booked 14/16, so little chance anyway). When checking in, I was offered upgrade for $99 per flight. I didn't click on it to see if it would work, but it was offered.

So, is there any indication when or if it will be fixed? This has really gone on a lot longer than seems reasonable, and one has to wonder if this is they way CO/UA wants it to be. Hopefully not. Unfortunately, what options are there - as other airlines come with their own set of issues (which is probably what CO/UA is hoping for).

fp

enviroian Oct 23, 2011 6:08 pm


Originally Posted by fed planner (Post 17322842)
Flying SAT-IAH-ORD-ROA tomorrow.

SAT-IAH cleared just before 24 hr window, and looks like everyone got upgraded at once

Same here. Scheduled to fly phx-iah-msy tomorrow departing phx at 7.25 am. At 6 am this morning got the ug notice for both legs. Checked on line and it looks like everyone got dumped into F at once. What is going with CO IT?

docr775 Oct 23, 2011 7:11 pm


Originally Posted by aero0729 (Post 17313758)
Continental is now selling first class el cheapo upgrades at check in BEFORE leading all elites. As a platinum I got screwed today because of that. I have been number on on the list since yesterday and F keeps filling up. I am still number one and first class went from 6 empty to full. 139.99 was the asking price...they got 6 to upgrade I guess and earned 800.00 while leaving 6 elites back in coach. I believe it is fine if they do ths...they need to make money but frankly it pusses me off that they would leave 6 plats and golds in back for low revenue upgrades.

I checked in online at T-23h:55min. I was offered an upgrade option for $99 - an hour earlier it was still $570. Once the check-in process was done, I was EUAd on upgraded on the spot. My upgrade for the return ran at T-30h.

UA-NYC Oct 23, 2011 7:26 pm

This is turning into quite the magical "glitch" for CO.

Some still don't believe that EUA isn't running til T-24, or that the price of a M/B buy-up is magically dropping at T-24 and turning into a TOD...amazing.

Hartmann Oct 23, 2011 7:38 pm


Originally Posted by UA-NYC (Post 17323979)
This is turning into quite the magical "glitch" for CO.

Some still don't believe that EUA isn't running til T-24, or that the price of a M/B buy-up is magically dropping at T-24 and turning into a TOD...amazing.

I think the two are interlinked. I think the issue is still out there. My guess is that old reservations that would upgrade to R are getting intertwined with those meant to upgrade to RN. EUA chokes on this but at check-in it frees up both buckets.

The TOD thing could be the system thinking that all elites have been upgraded but it sees seats open so it offers them. Then check-in runs for someone and it clears the TOD.

I'm just guessing. Either way, it needs to be fixed.

UA-NYC Oct 23, 2011 7:45 pm

The problem is that this whole issue has shown CO a new way of doing business, call it a nice little test (be it planned or unplanned) - and I'm guessing "they're going to like the changes"

njcommodore Oct 23, 2011 8:22 pm


Originally Posted by Hartmann (Post 17324040)
My guess is that old reservations that would upgrade to R are getting intertwined with those meant to upgrade to RN. EUA chokes on this but at check-in it frees up both buckets.

Seems reasonable. An update from UA Insider would be nice though.


Originally Posted by UA-NYC (Post 17324074)
The problem is that this whole issue has shown CO a new way of doing business, call it a nice little test (be it planned or unplanned) - and I'm guessing "they're going to like the changes"

or that :rolleyes:


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