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-   Continental OnePass (Pre-Merger) (https://www.flyertalk.com/forum/continental-onepass-pre-merger-488/)
-   -   Has EUA Stopped Running? (https://www.flyertalk.com/forum/continental-onepass-pre-merger/1264329-has-eua-stopped-running.html)

DeaconFlyer Oct 27, 2011 12:31 pm


Originally Posted by UA-NYC (Post 17345720)
GFY. Open your eyes - UA Insider, with a bit of coaching, said everything I've been saying (EUA not running, R/RN not near zero due to IM but just...system limitations, etc). I know it's tough to hear the truth...

Knowledge-wise, I'll take my 150K BIS/year on a variety of *A carriers, family of 10+ year 1Ks (with lots of SWU history), reading of past PMUA threads with plenty of documentation on the bolded statements you small-mindedly questioned, all over your...significantly less airline activity.



W min on SWUs? Not ideal, not unfair though. There are bigger fish to fry. PMUAs mobilize when we see something worth standing up for - plenty of history of doing so. I know that's not the PMCO nature - would love to see something, anything at all, over the "CO knows best" mindset so prevalent.

"Profanity is the crutch of the small-minded"

ijgordon Oct 27, 2011 12:35 pm


Originally Posted by UA-NYC (Post 17342772)
Amen. Even after an official post saying its broken / basically not running til T-24, there sre still those who just can't admit the existence of any flaws.

:rolleyes: I'm not going to re-read the entire thread, but after UA Insider first came on to share that there were some technical systems issues it was pretty well accepted that there were...well, systems issues. Yet you and others continue to bash CO and claim that this would be the new normal. No advance upgrades. TODs for everyone. :rolleyes: You were called out at least once on incorrect statements along the lines of "EUA doesn't run".

The only thing incorrect about UA Insider's original comments was how quickly they'd be fixed. When reports of flights with limited EUA pre-24h continued it was apparent that it wasn't "fixed". But I can't really recall the so-called apologists out in full force defending anything (sometimes I think you folks hear these apologists in your heads). I suggested that absence an update from UA Insider we didn't really know whether this was a business issue or a technical one, but I think most people with half a brain would recognize that a major systems integration would come with some hiccups. You didn't address either side and just continued to blindly bash.

Who knows, maybe things will get worse before they get better, but upgrades not clearing until 24h really seems like a childish thing to be bltching about in this context. But at least it provides food for your rants.

ijgordon Oct 27, 2011 12:37 pm


Originally Posted by UA-NYC (Post 17345720)
W min on SWUs? Not ideal, not unfair though. There are bigger fish to fry.

This is just really hysterical. :D:D

AUSshouldbeahub Oct 27, 2011 12:42 pm

Ugh, y'all argue worse than my kids.
UA, if you would quit exaggerating what UA insider is saying, it would help.

Don't downplay what is important to me about SWUs because it doesn't bother you and you are used to it. I've never flown UA and I don't like that part of the merger.
"Not unfair"??? In some cases, W-up can be quite a bit, specifically the example I was interested in. I'm sure I could find flights that don't offer lower fares, or it's only $50 to W-up, BUT for what I wanted it, was significant.
Upgrade %s being high in the past don't impress me, validated or not. All I care about is what is mine going to be if I spend more on a fare with no guarantee. I wouldn't mind if my percentage is low as long as I didn't risk paying the W-up either way. That's called gambling. I find this much more disturbing than not getting an EAU, cause IT DOESN'T COST ME ANYTHING.

Channa, nail>head. I am not very demanding because I do fly mostly domestic. I have flown mainly in Texas where most of the people are wonderful and my upgrade percentage is probably close to 99%(mostly 2 days out;)) When I do fly internationally, I don't want to have to by a higher fare class for a chance at an upgrade.

Everyone, quit it all of you. I hate how everyone becomes so much macho-er behind the veil of anonymity that the Internet provides. Some things are more important to some people, some are more important to others. I could give a rats ... about channel 9 or whatever the pilots are saying to someone in a tower. BUT I'm not going to go on and on about how stupid I think some of these people are because it seems to be why they leave the house every morning. Ive never had it so it doesnt bother me. Kinda like ua not caring about the restrictions on his swus. I can tell you 1 thing for certain. This conversation will not go anywhere. Can we all just get along?

channa Oct 27, 2011 12:43 pm


Originally Posted by ijgordon (Post 17346202)
This is just really hysterical. :D:D

Not really. It just represents a different perspective. Someone who has lived with W+ fare SWUs for several years may not see this as a negative, rather they see this as a neutral, so it's not their priority.

No reason to laugh at it. Only a reason to respect that with a different background comes a different perspective.

astroflyer Oct 27, 2011 1:03 pm

This is just a friendly request to tone things down. This thread has practical information about the success or failure of the EUA process. UA Insider has kindly looked into these problems for us, something I and others greatly appreciate. Filling the thread with bickering and insults will not help us achieve what we all want, namely, EUA successfully running.

Thanks!

Joshua Oct 27, 2011 1:20 pm


Originally Posted by Joshua (Post 17342775)
Monitoring CO1645/CO1717 on Friday (about 43 and 47 hours out).

EUA just ran for CO 1645. I assume a bunch of Golds just got upgraded (not including me). From a revenue perspective, this behaviour is bizarre; the flight is now F0 when a few hours ago it was F9 RN0. No opportunity for buy-ups now.

This brings up another problem with EUA being so unpredictable. I have to neurotically check to watch for when EUA gets run; in the past, I would simply check the economy class seat map at T-72, T-48, and T-24 to find the ELR seats I want if they weren't available when I bought my ticket (since a higher status/fare class passenger than I probably just got upgraded from a desirable coach ELR seat to a first class seat).

unavaca Oct 27, 2011 1:54 pm

The "F0 at 24 hour" on CO mirrors what I've seen. It makes it very hard to find other seats with EUA during irrops. On UA, I have no problem changing flights and still getting the UDU.

As another datapoints, I am 0/4 on SJC-IAH as a Gold. 5-15th on the list every time. CO EUA is such garbage. Never had problems getting EUAs on SJC-LAX or SJC-DEN as a Premier Exec. :td: In fact, I even see that SJC-DEN is F2Y9 tomorrow, whereas SJC-IAH is F0Y9. Talk about undervaluing your F product...

I, too, am dreading the takeover of UA UDU by CO EUA in 2012.

zoegksf Oct 27, 2011 2:28 pm

I will e-mail UAinsider at actually the 24 hour mark of my connecting flight. EAU did seem to run on my 1st flight but only at 24 hour mark, however the 2nd shows R9 RN9 with 2 passengers "upgraded", which wasn't there when I checked in and I and my partner were the only passengers listed after we checked in and are still on "Standby" list.

UA-NYC Oct 27, 2011 2:28 pm


Originally Posted by ijgordon (Post 17346189)
:rolleyes: I'm not going to re-read the entire thread, but after UA Insider first came on to share that there were some technical systems issues it was pretty well accepted that there were...well, systems issues. Yet you and others continue to bash CO and claim that this would be the new normal. No advance upgrades. TODs for everyone. :rolleyes: You were called out at least once on incorrect statements along the lines of "EUA doesn't run".

Nothing like hyperbole. I didn't say "EUA doesn't run" - it clearly does (just not like it used to, that seems clear). What I said was that "it's not running until T-24" - which is basically what UA Insider confirmed (she said 1) some flights aren't running at all, and on others 2) you're likely to get them close to T-24).

TODs have been happening off and on for a year now it seems like, I'm not sure why it was alluded to as some new development. Hoping they're smart enough to realize this is an incredibly short-sighted strategy.

Given the focus on YBMs, while they may keep the 5/4/3/2 or 6/5/3/1 language, I'm sure more seats will be held for sale all the way through EUA.

Just like the PMCO vs. PMUA composition of the exec team will likely look different in 6, 12, 24 months - let's see what happens with this.


Originally Posted by DeaconFlyer (Post 17346169)
"Profanity is the crutch of the small-minded"

Feel free to take your idle time and go research my well documented & PMUA poster-backed points about W fares & spreads, SWU UG rates, etc. and report back to us.

DeaconFlyer Oct 27, 2011 2:45 pm


Originally Posted by UA-NYC (Post 17346843)


Feel free to take your idle time and go research my well documented & PMUA poster-backed points about W fares & spreads, SWU UG rates, etc. and report back to us.

I'm still waiting for you to explain you statement that "EUA isn't running before T-24" when people are being upgraded at T-5 and T-3.

UA-NYC Oct 27, 2011 2:55 pm


Originally Posted by DeaconFlyer (Post 17346964)
I'm still waiting for you to explain you statement that "EUA isn't running before T-24" when people are being upgraded at T-5 and T-3.

OK, I'll let you off the hook calling out my expertise (UA SWUs/fare codes) in an area in which clearly you have none of your own - understandable backtracking.

As to answering your question - I'll let UA Insider do it for me, with appropriate emphasis added:


Originally Posted by UA Insider (Post 17342219)
Hi Everyone,

First, I appreciate all of the specific examples that have been posted here recently. We’ve been watching this thread closely and your examples have been critical to our research. While we don’t yet have resolution for all of the issues that have been reported, I wanted to share what we know so far.
  1. EUA is running, but, upgrade inventory is not being made available in advance. Prior to 24 hours out, EUA processes upgrades based on the specific fare class being available. Whether or not the fare class is available is controlled by our inventory control system which sits outside of EUA. At the moment, we have two inventory systems - one for Continental and one for United. What’s happening is that we’re right in the middle of migrating these to a single system. This process is producing side effects which will be addressed once the combined system is in place.

    That said, what remains unanswered is how long this will be happening. Until we know more, you may find upgrades on some flights clearing closer to 24-hours out. The inability to change seats when the cabin is completely full is a sub-optimal side effect of this process. But, we’d still rather have EUA clear as many upgrades as possible before the battlefield process kicks in at the gate.

  2. On specific flights, EUA is not running at all. At this point in time, these are very few and far between, but, we are still seeing some instances where EUA is not running on a flight at 24-hours out. We’re struggling to pinpoint the specific issue here, but, each is being researched with urgency. While not common, if you do run across a flight where you believe this is happening, please feel free to email the example to me directly at [email protected].
Additionally, we’re also looking into the reported scenario where the price offered to upgrade appears to be less than the difference in fare between the ticketed class and the lowest fare that qualifies for first class. We’re researching these as quickly as possible and will share updates with you as we learn more.

Shannon


DeaconFlyer Oct 27, 2011 2:57 pm


Originally Posted by UA-NYC (Post 17347034)
OK, I'll let you off the hook calling out my expertise (UA SWUs/fare codes) in an area in which clearly you have none of your own - understandable backtracking.

As to answering your question - I'll let UA Insider do it for me, with appropriate emphasis added:

I'm still waiting for you to point out evidence that all flights are having problems. That was your original statement right?

zoegksf Oct 27, 2011 3:02 pm


Originally Posted by DeaconFlyer (Post 17347054)
I'm still waiting for you to point out evidence that all flights are having problems. That was your original statement right?

Please, lets not turn this into a pissing match. We need it for the info. Clearly, you think CO EUA's are fine, we don't. I can say that out of two flights in less than 24 hours, it isn't working as advertised.

Joshua Oct 27, 2011 3:57 pm

Monitoring CO1645/CO1717 on Friday; just checked in at T-23:59:59.

All prices include taxes & fees.
Fare paid was about $148.65 for these segments in K class.
Upgrade to first on one of the segments offered for $179.00.

CO1645: inventory F0

As of T-23:59:59:
CO1717: inventory F/JN/A/ZN/P/PN5
16 total F seats
8 booked
4 passengers upgraded
Buy-up claims "5 seats available"

As of T-23:55:00:
CO1717: inventory F0
16 booked
12 passengers upgraded

I'm at #3 on the upgrade list. There were two people on the upgrade list before I checked in.

These buy-ups are ridiculous. I guess UDU is not a benefit anymore, but I should watch the clock and time my mouse click to T-23:59:59 so that I get the privilege of paying $179 for an upgrade in the 30 or so seconds before all the F class inventory is gone.


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