I would, just to clean it up. You don't want to risk anything when a phone agent can clean it up.

Did the duplicated Y segment drop off? If not, you need to call.

Thank you. It had not dropped off, so I did call. Took awhile since the CO CSR had to put me on hold while she called UA (since the ticket is a 016 ticket) to get the reservation synced.

All is now well.

Something really isn't right. 2 Golds, 1/16 seats taken, 40 hours to go. So this is what we have to look forward to. :rolleyes:

IM has not decided to release R/RN space yet.

How do you know without monitoring R?

It's possible there is R space but EUA isn't running.

It's possible that EUA ran and then R was released thereafter.

Probably a stupid question but how does one find the R space? I can't seem to figure it out on CO, unlike I can on UA.

Thanks, now I know something is up. On one the flights says R9 & RN9.

An update on what we know so far
 

Hi Everyone,

First, I appreciate all of the specific examples that have been posted here recently. We’ve been watching this thread closely and your examples have been critical to our research. While we don’t yet have resolution for all of the issues that have been reported, I wanted to share what we know so far.

1. EUA is running, but, upgrade inventory is not being made available in advance. Prior to 24 hours out, EUA processes upgrades based on the specific fare class being available. Whether or not the fare class is available is controlled by our inventory control system which sits outside of EUA. At the moment, we have two inventory systems - one for Continental and one for United. What’s happening is that we’re right in the middle of migrating these to a single system. This process is producing side effects which will be addressed once the combined system is in place.
   
   That said, what remains unanswered is how long this will be happening. Until we know more, you may find upgrades on some flights clearing closer to 24-hours out. The inability to change seats when the cabin is completely full is a sub-optimal side effect of this process. But, we’d still rather have EUA clear as many upgrades as possible before the battlefield process kicks in at the gate.
   
   
2. On specific flights, EUA is not running at all. At this point in time, these are very few and far between, but, we are still seeing some instances where EUA is not running on a flight at 24-hours out. We’re struggling to pinpoint the specific issue here, but, each is being researched with urgency. While not common, if you do run across a flight where you believe this is happening, please feel free to email the example to me directly at [email protected].

Additionally, we’re also looking into the reported scenario where the price offered to upgrade appears to be less than the difference in fare between the ticketed class and the lowest fare that qualifies for first class. We’re researching these as quickly as possible and will share updates with you as we learn more.

Shannon

Thank you for the update Shannon.

Shannon,

Thank you so much for the update. Systems integration is truly a very complex issue and I hope you are able to do it as quickly as possible.

I have two observations:

1. The hard-core PMCO apologists on this board continuously defend any issue, even once it has been made made clear to them that there is, in fact, a problem, as is the case here.

2. Shannon's post above demonstrates that the fanatic apologism endemic on this fourm represents little more than a disservice to PMCO, as constructive criticism is useful and appreciated, as was the case here.

Maybe a stupid question, but new to CO's EUA system. What bucket needs to be available for EUA to clear when within upgrade window? I know R is for upgrade using instruments, but what about EUA? I see R5 on an upcoming flight with plenty of open F seats and well within upgrade window, should I be monitoring other buckets? TIA.

LAX

By all means take you time on this one.

NO RUSH

Cheers ;)

Thanks for the updates. It sounds like your programmers are downing quite a bit of FreshBrew as they work on all of this.