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-   -   Has EUA Stopped Running? (https://www.flyertalk.com/forum/continental-onepass-pre-merger/1264329-has-eua-stopped-running.html)

demkr Oct 3, 2011 9:24 pm

It's evidence enough for me that w'ere all posting examples of flights where exactly 0 upgrades are being processed until the gate. Maybe they are having technical issues with EUA. Idk. But its positively annoying

nov11 Oct 3, 2011 9:37 pm

I received the EUA for IAH-LAX flight on Wednesday, but nada for SJO-IAH.

TXbizman Oct 3, 2011 9:41 pm


Originally Posted by demkr (Post 17216176)
It's evidence enough for me that w'ere all posting examples of flights where exactly 0 upgrades are being processed until the gate. Maybe they are having technical issues with EUA. Idk. But its positively annoying

If that is the case, annoying or not, it would be ok. However, I have proof that plat in similar fare class did not get upgrades while non-Elite were given opportunity to buy up. I am sure there are other factors but it is too much of a coincidence...

njcommodore Oct 4, 2011 5:41 am


Originally Posted by TXbizman (Post 17216250)
non-Elite were given opportunity to buy up.

how much was the offer? What class were they booked in? Can you share a little more?

BKHMD Oct 4, 2011 5:51 am

thanks
 

Originally Posted by njcommodore (Post 17208946)
Elite Upgrade Automation.

Those of us without iphones can see the upgrade list at: pda.continental.com

It will show you how full F is booked (13 out of 16 for instance), how many people have been upgraded (although this was flaky yesterday for my 4 segment MR) and who is standing by for an upgrading (which is supposed to show your name once you're checked in).

Thanks for the insight

mauld Oct 4, 2011 6:40 am


Originally Posted by demkr (Post 17216176)
It's evidence enough for me that w'ere all posting examples of flights where exactly 0 upgrades are being processed until the gate. Maybe they are having technical issues with EUA. Idk. But its positively annoying

I agree, as posted earlier I was on a EWR-CUN-IAH-EWR this past weekend (out early Sat am back early Sun am). On all 3 segments F was wide open --but this Platinum wasn't upgraded on any segment until at the gate for that particular flight. I thought maybe it was the CUN (F international), but even my IAH-EWR #106 767 didn't grant me the upgrade until I was at the gate in IAH
PS- all 3 segments went out with empties in F (CO 106 had 9 empites :mad:)

Hartmann Oct 4, 2011 8:21 am

I'll add my recent experiences (Plat).

Have an ATL-IAH M-UP that upgraded to PN. Don't show on the PDA upgrade standby list.

Have an IAH-PDX W fare that is now at 3 days out and has not received an EUA (F9). I'm guessing this update of the fare classes has affected EUA.

PositiveRater Oct 4, 2011 8:23 am

Similar deal yesterday on IAH-MSY - all upgrades processed at the gate. So, no choice of seat. And I'd to change to a 'B' fare tomorrow, still touted as EUA at time of ticketing. So far... nada.

Neither I nor my employer is about to start paying for upgrades. But if I'm losing the option to pre-select an assured window seat, I'll be taking my custom to WN... where at least I can fight for one! :td::td::td:

steve64 Oct 4, 2011 8:43 am


Originally Posted by Often1 (Post 17194660)
If there is R=1 and I buy an F seat right now, R goes to 0 and you don't get your UG.

Originally Posted by njcommodore (Post 17194701)
Not necessarily. If F=3 and R=1, the F you purchased doesn't come out of R. Revenue management is behind both UA and CO's upgrade schemes and none of us have the crystal ball inside either one. UA's upgrade scheme and CO's both have advantages and disadvantages. Let's not pretend either one is the be all end all of complementary upgrade programs.


Not true. In any airline systems I've worked on, a sale of a seat from a higher level bucket removes from inventory a seat from that bucket and all lower level buckets.
High level, the thought is the sale of a high fare level indicates a demand for that fare. Why sell the lower fares if this flight can command a higher fare ?
That's not to say that Yield Management won't re-analyze the flight and its sales history in more detail, and at any point later in time "re-open" some of the lower buckets.

Steve

steve64 Oct 4, 2011 9:00 am

Unlike most other UACO Frequent Flyers here, I'm not privy to the programming behind CO's EUA. Odd that I've been left out of the loop because I'm a TPF Programmer (the system used by most legacy airline systems).

So... I offer this only as "I know I read it somewhere (probably Flyer Talk)" and not as fact ..
I though that once EUA hits an "out of sync" (but upgradable) PNR for a given flight, it stops running for that flight and moves on. The reason seems simple enough: it doesn't truly know how to prioritize the passenger(s) in the PNR.
I would imagine that in most cases when F appears to be wide open, but no-body is getting the upgrade .. it's really an out-of-sync-PNR.
Not Yield Management trying to be greedy.
Not the airline trying to slip one past its Elites.
Not the rebirth of TODs.
No conspiracy.

I think that also explains why upgrades start flowing again at some point within 24 hours. The person with the bad PNR checked in.
I won't get into why it seems that CO seems to get more PNRs out of sync. I'm guessing it's related to CO's limited systems, but this thread is about EUA :p

TXbizman Oct 4, 2011 5:16 pm

Now look at this - is this normal, less than an hour out???

Capacity: 20
Booked: 6
Checked In: 6

This information will change frequently.
This page was last refreshed Tue., Oct 4, 2011 6:10 PM Houston, TX (IAH - Intercontinental) local time

Customers Upgraded into First Class:
$mi, J. 4B

Upgrade Standby List*:

.
.
.
25...

Hartmann Oct 4, 2011 6:27 pm

The problem with all of this is that the upgrade list at the airport is organized slightly different than EUA. This means that someone who should have received an EUA may miss it because EUA didn't run and the slightly different airport list has someone in front of them.

TXbizman Oct 4, 2011 7:50 pm


Originally Posted by Hartmann (Post 17221298)
The problem with all of this is that the upgrade list at the airport is organized slightly different than EUA. This means that someone who should have received an EUA may miss it because EUA didn't run and the slightly different airport list has someone in front of them.

I think you are missing the point of this thread... yes, upgrade list on the PDA site and at the gate are different - that has been talked to to death; however, this thread is about NOT getting upgraded at the usual time we are accustomed to - 5, 3, 1, etc day out. Thus TODs trick back.

Hartmann Oct 4, 2011 7:59 pm


Originally Posted by TXbizman (Post 17221667)
I think you are missing the point of this thread... yes, upgrade list on the PDA site and at the gate are different - that has been talked to to death; however, this thread is about NOT getting upgraded at the usual time we are accustomed to - 5, 3, 1, etc day out. Thus TODs trick back.

I don't see any TOD "tricks".

I see people missing upgrades because they're going to the gate instead of being processed at EUA runs.

TXbizman Oct 4, 2011 8:18 pm


Originally Posted by Hartmann (Post 17221704)
I don't see any TOD "tricks".

I see people missing upgrades because they're going to the gate instead of being processed at EUA runs.

Suggest you refer to past posts where no upgrades are being done (just selling FC seats) and upgrades are done at the gate whatever is remaining.


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