Jul 25, 2022, 5:39 pm
Citi Prestige discontinued (USA).
Nov 14, 2021, 1:50 am
#91
Join Date: Jul 2002
Location: Maryland
Posts: 53
I upgraded our account to CG after card AF hit, and got the relationship credit within 2 weeks.
btw, I also value PPS so much that I still keep this card. it's disgrace PPS withdrew from LAX
Nov 20, 2021, 11:31 am
#92
Join Date: Mar 2010
Location: TPE, SFO, PAE
Posts: 862
My experience has been that because the credit was given by the credit card, your RM cannot give you the $145 (unless in the form of courtesy credit). They can and should make sure your account reflects your Citigold status. The credit card should automatically process the refund at the end of the AF billing cycle. If not (possibly due to new Citigold status or sometime just Citi being Citi), call the credit card and they’ll open a case.
Nov 20, 2021, 12:31 pm
#93
Join Date: Jan 2014
Posts: 286
I called my RM and she said that they had to contact the backoffice to link or notate the card because I had the card for 5 years but just opened CG this year. She said that I would see the credit within 1-2 statements and if not, that they would manually take care of it. Fingers crossed. Thanks for the info.
Jan 11, 2022, 4:24 pm
#94
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,489
After reading the Chase thread about how the cell phone protection benefit may have been removed from the Chase Freedom Flex Card, supposedly because it has been removed by Mastercard as a benefit, I logged into the Citi Benefits page to check the benefits for the Prestige.
Interestingly, the cell phone protection benefit no longer shows up in the grid of benefits. (It still appears on the linked benefits guide, but that guide is from 2019.) I don't recall receiving any communication from Citi about the benefit going away-- and I certainly did receive correspondence from Chase (on their IHG cards) and Barclays (on their Jetblue Plus card) about cell phone coverage being discontinued effective 1/1/22.
Interestingly, the cell phone protection benefit no longer shows up in the grid of benefits. (It still appears on the linked benefits guide, but that guide is from 2019.) I don't recall receiving any communication from Citi about the benefit going away-- and I certainly did receive correspondence from Chase (on their IHG cards) and Barclays (on their Jetblue Plus card) about cell phone coverage being discontinued effective 1/1/22.
Jan 11, 2022, 8:36 pm
#95
Join Date: Mar 2018
Location: New York City (LGA/JFK/EWR)
Programs: AA, AS
Posts: 72
I have a bit of a specific question – I understand that the Citi Prestige is no longer open for new customers, and also closed to new product changes to the card from other products. However, if I were to downgrade from the Prestige to the Premier, is the upgrade back to the Prestige still available as a result of being a previous Prestige cardholder, especially given that Citi will still be servicing other existing Prestige cards?
Jan 11, 2022, 11:03 pm
#96
Join Date: Mar 2010
Location: TPE, SFO, PAE
Posts: 862
After reading the Chase thread about how the cell phone protection benefit may have been removed from the Chase Freedom Flex Card, supposedly because it has been removed by Mastercard as a benefit, I logged into the Citi Benefits page to check the benefits for the Prestige.
Interestingly, the cell phone protection benefit no longer shows up in the grid of benefits. (It still appears on the linked benefits guide, but that guide is from 2019.) I don't recall receiving any communication from Citi about the benefit going away-- and I certainly did receive correspondence from Chase (on their IHG cards) and Barclays (on their Jetblue Plus card) about cell phone coverage being discontinued effective 1/1/22.
Interestingly, the cell phone protection benefit no longer shows up in the grid of benefits. (It still appears on the linked benefits guide, but that guide is from 2019.) I don't recall receiving any communication from Citi about the benefit going away-- and I certainly did receive correspondence from Chase (on their IHG cards) and Barclays (on their Jetblue Plus card) about cell phone coverage being discontinued effective 1/1/22.
Jan 13, 2022, 1:36 am
#98
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
However, the new Capital1 offering has definitely changed the calculus somewhat, if combined with a card like the Savor/SavorOne.
Jan 13, 2022, 2:11 pm
#99
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 1,931
Sure, why not? It still has strong points in 5X on flights and OTAs/travel agencies and dining (no need to use a card travel portal), an unlimited guest Priority Pass including restaurants, the 4NF in certain cases, and an annual fee that stayed at $495 vs. increases in Amex Plat and CSR. Plus the extended warranty and (possibly) $1K cell phone insurance.
However, the new Capital1 offering has definitely changed the calculus somewhat, if combined with a card like the Savor/SavorOne.
However, the new Capital1 offering has definitely changed the calculus somewhat, if combined with a card like the Savor/SavorOne.
I kept mine for now, mostly out of naive hope that Citi might actually refresh the card, but who knows.
Jan 13, 2022, 10:11 pm
#100
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
Jan 14, 2022, 4:35 pm
#101
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,864
I have a bit of a specific question – I understand that the Citi Prestige is no longer open for new customers, and also closed to new product changes to the card from other products. However, if I were to downgrade from the Prestige to the Premier, is the upgrade back to the Prestige still available as a result of being a previous Prestige cardholder, especially given that Citi will still be servicing other existing Prestige cards?
Jan 14, 2022, 4:35 pm
#102
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,864
Jan 14, 2022, 7:07 pm
#103
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,162
Jan 14, 2022, 7:11 pm
#104
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,489
Jan 15, 2022, 2:36 am
#105
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386