shesshann

So I called in last week to request a new card on Monday and it was delivered by Wednesday, due to the holiday. Initially, when I called in, I asked about a new card and the CSR said there was a new design and that she would send out a new card ASAP! Hoping for the best, when I received the card, it was the same look (stripe on the front, name on the back), except the card was matte and the design on the front was more 3D than before. I was bummed, because I have a lot of issues with merchants and what not, like everyone else, so I called back today and asked about the new cards that are appearing on the mobile apps, and I just noticed today they changed the card on the activity section of our online access via computer browser. The CSR, today, confirmed that the new design is actually coming out tomorrow, October 19, and when I say "Confirmed" he put me on hold and "checked" (whatever that means). He recommended that I wait a few days to let everything update before calling in again to ask about the new card. I, myself, am very impatient, so I am going to call in, first thing in the morning, to see if I can get the new design and will report ASAP!!

mmdough

Great news that I have been waiting for. Now I might just use this card more often.

mhdena

Are they sending them out en mass or only if requested?

Sintaku

Took them 2 days to make my card the they sent it via super slow mail.

pritomd

I still see the old designs (stripes on front) on the website / app / my account. I'll wait until someone receives a new card and see if the new designs are out, since just last week I requested new cards (in order to get the matte material).

Pochama

While I'm excited to get the new card, I'm not looking forward to updating all of my auto bill pay accounts.

RotaryPoweredx7

Any luck?

I had ordered a replacement last week as mine has become almost illegible. I haven't received my replacement yet, but based on everyone's feedback here, I will probably get the matte version.

Nick92

I hope they finally address the question of the material and it doesn't feel like a cheap plastic disposable gift card.

mhdena

If the account number stays the same shouldn't be anything to update, until after the expiration date.

mia

I would not physically carry a card that I use for recurring charges. Instead I set aside a specific card for all recurring transactions, and it seldom leaves the safe.

levilevi

Same for me upon logon - stripe on front. Also I see the annoying design when logged out on the card info page for general public:
https://www.citi.com/credit-card-det...-cards&afc=150

pritomd

Now I see the new design (chip on front) when I actually click on my Citi Premier. On the main page it still has old, but I see the new chip on front when I click into the card details.

shesshann

I called Citi this morning and it looks like I will be getting a new card tomorrow with the chip on the front and stripe on the back? COULD THIS BE?!?!?!?! Only time will tell, the CSR was very nice and he seemed very aware of the new change of design. He asked if I wanted to overnight the card to receive it tomorrow or just regular mail? Of course, I opted in for the next-day air!

I will keep you updated and post a picture if the news is true!

WantsAmex

is this just for the Premier or the Prestige as well?

dw

@AskCiti on Twitter indicates that this is for both card products.