Jun 8, 2015, 11:36 am
Last edit by: swag
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
- Your name & email
- Last 4 digits of your card number
- Hotel name (plus address or link if it may be confused with a similar named property)
- Stay dates
- Number of guests in the room
- Any rate type requests (AAA, AARP, etc)
- Your hotel chain loyalty number, if applicable
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Anybody used the Citi Prestige 4th night free hotel benefit? (Dec 2014 - Jul 22,2017)
Feb 4, 2016, 9:04 pm
#901
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
Based on 3 bookings and a lot of back and forth, it is my belief that the agent (CWT) documents the amount of the 'refund' for 'the fourth night' at the time they make the booking.
Whatever dollar amount they enter will be what you get- it isnt a live field that gets dynamically updated when you actually stay. nor is it a link to the published rate for the hotel. An agent makes a booking, figures out the 4th night cost, enters that as the rebate and off you go.
I booked a bunch of rooms for Australia when the exchange rate was 0.8x. They said "you will get $XXX" in us dollars. It is my understanding that nobody will every look at these calculations again- when that bookings results in a hotel stay with an IATA commission back to them, Citi/mastercard will credit me the amount that had been calculated at booking. (Not only will the cost be less as the AUD rates are dropping, I will likely get the original amount calculated at the higher conversion.)
It is also my belief that the IATA commission process- that tells CWT (or whomever) that the stay was completed- is the KEY to getting the rebate. Many hotels are happy to change a booking for a customer that calls directly- AND IF THEY DELETE THE IATA NUMBER- the hotel keeps the commission.
All my conjecture
Whatever dollar amount they enter will be what you get- it isnt a live field that gets dynamically updated when you actually stay. nor is it a link to the published rate for the hotel. An agent makes a booking, figures out the 4th night cost, enters that as the rebate and off you go.
I booked a bunch of rooms for Australia when the exchange rate was 0.8x. They said "you will get $XXX" in us dollars. It is my understanding that nobody will every look at these calculations again- when that bookings results in a hotel stay with an IATA commission back to them, Citi/mastercard will credit me the amount that had been calculated at booking. (Not only will the cost be less as the AUD rates are dropping, I will likely get the original amount calculated at the higher conversion.)
It is also my belief that the IATA commission process- that tells CWT (or whomever) that the stay was completed- is the KEY to getting the rebate. Many hotels are happy to change a booking for a customer that calls directly- AND IF THEY DELETE THE IATA NUMBER- the hotel keeps the commission.
All my conjecture
Feb 4, 2016, 9:43 pm
#902
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Based on 3 bookings and a lot of back and forth, it is my belief that the agent (CWT) documents the amount of the 'refund' for 'the fourth night' at the time they make the booking.
Whatever dollar amount they enter will be what you get- it isnt a live field that gets dynamically updated when you actually stay. nor is it a link to the published rate for the hotel. An agent makes a booking, figures out the 4th night cost, enters that as the rebate and off you go.
I booked a bunch of rooms for Australia when the exchange rate was 0.8x. They said "you will get $XXX" in us dollars. It is my understanding that nobody will every look at these calculations again- when that bookings results in a hotel stay with an IATA commission back to them, Citi/mastercard will credit me the amount that had been calculated at booking. (Not only will the cost be less as the AUD rates are dropping, I will likely get the original amount calculated at the higher conversion.)
It is also my belief that the IATA commission process- that tells CWT (or whomever) that the stay was completed- is the KEY to getting the rebate. Many hotels are happy to change a booking for a customer that calls directly- AND IF THEY DELETE THE IATA NUMBER- the hotel keeps the commission.
All my conjecture
Whatever dollar amount they enter will be what you get- it isnt a live field that gets dynamically updated when you actually stay. nor is it a link to the published rate for the hotel. An agent makes a booking, figures out the 4th night cost, enters that as the rebate and off you go.
I booked a bunch of rooms for Australia when the exchange rate was 0.8x. They said "you will get $XXX" in us dollars. It is my understanding that nobody will every look at these calculations again- when that bookings results in a hotel stay with an IATA commission back to them, Citi/mastercard will credit me the amount that had been calculated at booking. (Not only will the cost be less as the AUD rates are dropping, I will likely get the original amount calculated at the higher conversion.)
It is also my belief that the IATA commission process- that tells CWT (or whomever) that the stay was completed- is the KEY to getting the rebate. Many hotels are happy to change a booking for a customer that calls directly- AND IF THEY DELETE THE IATA NUMBER- the hotel keeps the commission.
All my conjecture
Feb 5, 2016, 6:29 am
#903
Join Date: Aug 2013
Posts: 224
Looking to book 2 rooms for 4 nights in Munich. If I pay for both (pre-paid rate) with my prestige card, would I get the 4th night reimbursed for both rooms? Or just 1?
Feb 5, 2016, 8:35 am
#904
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Feb 5, 2016, 9:10 am
#905
Join Date: Feb 2005
Posts: 175
Disappointed
As a new Prestige cardholder, I must say my first experience with the so-called "concierge" was disappointing. I understand the agency is now Aspire Lifestyles and the agent I finally got to speak with seemed half asleep. She was polite and presumably knowledgeable, but hardly friendly or energetic. And it took TWO DAYS to book a simple hotel reservation. Don't understand why Aspire doesn't have a website for self-service booking and eliminate all this 1980s procedure. I'm used to booking a hotel instantly, not waiting two days. Not impressed at all. 
Feb 5, 2016, 10:01 am
#906
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
As for the commission process, have no idea as I've had received the 4th night back on cancelled reservations.
Did you cancel via concierge, or local w hotel?
Feb 5, 2016, 10:12 am
#907
Join Date: Aug 2013
Posts: 224
This is annoying... the concierge service can't book a rate that I see online because it requires having an IHG account, so they have to book it at a slightly higher (15 Euro/night rate). Has anyone had that problem before?
Feb 5, 2016, 10:45 am
#908
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,487
These are the new "members only" rates that Hilton, Hyatt, Marriott, IHG, etc. have started experimenting with, and require being a member of their loyalty program, AND direct booking. Unfortunately, they cannot be booked through a travel agent.
Feb 5, 2016, 11:47 am
#909
Join Date: Sep 2012
Posts: 4,431
Yes, I had that issue with a Hilton booking.
Feb 5, 2016, 1:18 pm
#910
Join Date: Sep 2015
Location: SFO
Posts: 3,881
As a new Prestige cardholder, I must say my first experience with the so-called "concierge" was disappointing. I understand the agency is now Aspire Lifestyles and the agent I finally got to speak with seemed half asleep. She was polite and presumably knowledgeable, but hardly friendly or energetic. And it took TWO DAYS to book a simple hotel reservation. Don't understand why Aspire doesn't have a website for self-service booking and eliminate all this 1980s procedure. I'm used to booking a hotel instantly, not waiting two days. Not impressed at all.
Feb 5, 2016, 3:42 pm
#911
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
You are still well ahead than not having the 4th night free, are you not?
Feb 5, 2016, 10:28 pm
#912
Join Date: Dec 2010
Location: NYC
Programs: Kettle Class
Posts: 796
FYI: my Prestige fourth night rebate has just posted on a stay involving a Fairmont third night free certificate. There you go folks. This is as far as I know the best possible simultaneous use of a Fairmont Premier third night free and Suite upgrade certificate.
Last edited by progapanda; Feb 6, 2016 at 7:41 am
Feb 5, 2016, 11:12 pm
#913
Join Date: Feb 2000
Posts: 6,546
easy change the rate post hoc self-service at IHG.com
Feb 6, 2016, 12:29 am
#914
Join Date: Sep 2012
Posts: 4,431
FYI: my Prestige fourth night rebate has just posted on a stay involving a Fairmont third night free certificate. There you go folks. FYI. This is as far as I know the best possible simultaneous use of a Fairmont Premier third night free and Suite upgrade certificate.
Feb 6, 2016, 1:01 pm
#915
Join Date: May 2014
Programs: AA Platinum, Hyatt Globalist, Hertz President's Circle
Posts: 245