pinkdog

Hello, i have a decent amount of TYP that i would like to use to book 2 airline tickets on UA. Which class does citi book on? heavily discounted restricted fare? Wanted to see if i can upgrade with some united miles also.

Thank you!
Laura

Artemk

I was going through the same thing recently. Unfortunately, ThankYou.com does not show class - I spoke with an agent and she said it should. One way or another - it does not.

As far as booking codes - they could be anything. I found two ways to figure it out -
1. price the flight on airline's web site (This way I found out that the flights I was ready to book were not earning United miles)
2. call them

Of course, automatically they book the lowest price (= lowest fare), but you can call in and they will reprice the fare you need/ want.

liaozhongchao

How did it go?

loomis

I feel very good about the value that I received with this card over the past 12 months. In one year, and about $20K in spending, I received four domestic award flights (which I get airline miles for), one two-for-one domestic flights, and $125 in gift cards.

M60_to_LGA

Has anyone else had unexpected difficulties redeeming Citi ThankYou points for travel?

I'm sitting on a whole bunch of points and tried to redeem some of them yesterday for a flight to Nicaragua. There was a very convenient flight on TACA that I wanted - Expedia would sell it to me for about $560 r/t, while the Citi travel provider wanted something like the equivalent of $750 r/t for it. I actually called on the phone to find out what was the reason for the discrepancy, and the guy said that TACA "hadn't made that fare available" to them.

The last time I tried to book a ticket with my TY points, it was to YYT (St. John's, NL). That destination somehow wasn't in their system, so it turned into two days of phone calls going back and forth with the travel provider before their IT team added the destination and enabled a booking. I ended up just buying the tickets in cash.

I'm feeling very frustrated right now with this program and starting to feel like I'm being bait-and-switched. Am I just unlucky, or is this travel provider useless? And what strategies have others used to get around this?

Thanks for your thoughts!

mia

M60_to_LGA's question has been added to the established thread discussing this feature.

Artemk

I bought a couple of tickets about a month ago, nothing unexpected - prices were in line with prices provided by Kayak/ Expedia. My flights were on US, LH and UA - I was actually able to select from 2-3 different, but similarly priced options, since the least expensive one on LH did not earn UA miles.

I got 3 simple tickets to CUN, and one a bit more complex multiple destination from NYC to DME, coming back from different city to a different starting point.

nall

Is there a way to get a point advance from Citi, like Amex used to do?

Artemk

I don't believe so, but with Chase people asked to change the statement date to an earlier one, so current points post sooner.

beltway

Today's bad news: Citi plans to knock down the discount from 25% to 20% (i.e., points drop from 1.33333c in value to 1.25c). See new discussion at http://www.flyertalk.com/forum/credi...-existing.html

jk2

My question is regarding the cash prices for air ticket on Citi ThankYou portal vs airline website. I found an international ticket on Delta, both ITA and Delta.com show that the ticket costs ~$978, however the cash price for the same ticket on TYP portal costs ~$992. I bought this ticket using ThankYou points "for $992". This reservation now appeared on my Delta account and according to the ticket, it costs $978. I was wondering where the difference came from. I called Citi and the agent told me that that was the price Delta gave them - which is wrong, obviously. I read that Citi usually mark up their "companion tickets", but it looks like they do it with regular redemption as well. Should I complain to Citi or TYP agency?

flyinghigh2011

I bought an international flight through citi for a flight on UNITED.
I was trying to change the return date on united.com and it told me i needed to call citi in order for any changes, which i did and was told they could not change the date and would need to cancel and rebook. the value left on the ticket that cost nearly $2,400, i was told would be only worth $600 minus whatever fees.

anyway i can pay a fee so i can "Take-over" the ticket and make my own changes via united?

any advice?

jeelele

Call United again and let them know that you are OK with paying whatever external handling fees and other change fees United charges to work on your reservation and change it as per your need. If need be, request to be transferred to a US based customer service and not one based offshore.

Kindly report back.

mrkymark

Is the booking engine down for anyone?

I tend to be a night owl and trying searches at 0117hr PST and none of the flight searches are working for the Thankyou.com booking engine for some reason so I am either doing something wrong or maybe the website is just being updated.

Unfortunately we could not find results to match this search. We recommend modifying one of your search parameters and search again.
•Select a different origin or destination.
•Choose alternate travel dates.
•Change the number of travelers.
•Remove advanced search parameters.


Frustrating.

UA Fan

Just fyi, when you use the TYP booking engine it looks like it consistently adds approx $10 to the fare. When this happened the second time I called TYP and they booked it for the fare on Spirit's website. Noticed more fares like that yesterday.