Bottom line: suck it up when an airline craps on you because the situation largely is their fault. :td:

If an airline can't keep their operations and customer service together, maybe they shouldn't be flying. @:-)

Maybe they shouldn't. They certainly get nowhere near the revenue from me that they once did. And I'm sure they are not the least bit concerned since there seems to be no shortage of others willing to take my place.

I don't know what the solution to the delays is and neither do they apparently; but I'm quite sure cursing at the cabin crew isn't it :rolleyes: .

Does that get you to the gate any sooner ? Does it get you to your destination sooner or later ? I refer you to post # 1.

They should be. The supply is still finite even though there looks like there might be a lot willing to do that right now.

[quote]I don't know what the solution to the delays is and neither do they apparently; but I'm quite sure cursing at the cabin crew isn't it :rolleyes: .

Never said it was, though there's a difference between swearing in front of and swearing at someone.

Letting the crew know about dissatisfaction ... even if there isn't anything that can be done about it might start getting the message thru to the airlines that people aren't happy with what they provide. There's always someone new coming along to try to snap up those unhappy customers. Take Virgin America, for example.

Crew isn't exempt from instigating either. How many happy, smiling FA's have you seen recently?

Treat the customers like cattle, expect there to be some BS coming out of it ...

Many in this thread seem to think that everything was A-OK until the F word was used. So I assume that if the OP had said "fREAking ridiculous" you would be siding with him as the passenger in this case? Is that all it takes? Just shift a few letters around and it changes the whole scenario?

Shouldn't FA's judge security threats based on perceived intent rather than word choice?

Yup.

well that's just ....ing stupid :)

I like this...need to gussy it up a bit and it could be the FT credo. Like, treat the customers like cattle, expect some BS on your shoes. :p

Anyway, what came first? The chicken (pi$$ed off FAs) or the egg (pi$$ed off passengers)? Everyone needs to take the extra step of thinking before speaking when something like this happens. Creates a nicer environment for everyone.

I don't have an article to attach, but I heard on the news this evening that the FAA has asked the airlines to cut back on flights. Apparently the FAA said if the airlines don't, the FAA will force them to.

The FAA should just ban the CRJ-200 and any other variations of the original "50 seat" CRJ.

Michael Boyd's been blaming largely on the FAA and the airlines. I think he's right.

FAA can't handle all the traffic, and the airlines just keep putting more planes in the air. It's a viscious cycle.

What everyone here is forgetting is that it is likely the OP is not telling the entire story. The Captain had to notify the police, the FA can't so there must be more here. The OP will get his due when he needs something from AA. His profile is surely noted and another incident and he will be delisted from the Advantage program. It does happen.

Yeah, and FA's have never made up a story to the captain? Like the one where the lady and her 2 year old got kicked off the plane for him saying "bye bye airplane" and her getting pissed when the FA told her to drug the kid? :rolleyes:

Yeah, FA's ALWAYS tell the truth. :rolleyes:

Where is the op anyways? He made that one post, logs off, and never returns.

I'm sure he's here somewhere, possibly even posting under his true FT handle.

lets not be quick to drag bus riders into this. some very respectable people ride Trailways bus and their behavior and civility would surprise you. they never will be jockeying for battlefield upgrades with you and me , or accruing miles for those sleeper seats ,but they sit back and enjoy the ride and actually talk to each other, and sometimes enjoy a strangers company. thats a new one .......!!!!!!

wow
 

you are a freaking AA fanatic it seems to me.

of course we dont know both sides of the story but from what the OP has told us the FA was way overreacting. how could someone call the police for using the F word?

btw. are you working for AA ? your comments and statements are so stereotype that i cant imagine anything else.

i think that the whole thing is the captains mistake .
the captain should have made an announcement every 5 minutes .
what i felt in situations like this was, that if the captain does make an annoncement every 5-15 minutes, the pax didnt get angry too much.

" ladies and gentleman we are still waiting for a gate. we are very sorry to keep you waiting but will inform you immidiately on updates"

do this every 15minutes and customers wont be jelling at FAs.

btw. maybe AA is testing their new "AA VIP service " instead of using their own staff , they are calling the police to get the person escorted to the baggage claim :D:D:D

dp