TSA customer relations in checkpoint queue
#16
Moderator: Smoking Lounge; FlyerTalk Evangelist



Join Date: Feb 2004
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My SOP when presented with this nonsense by a TSO is to simply ask the TSO if they are a BDO where I proceed to ask them questions like
Does the SPOT program work?
Have you caught someone other than one with a fake I/D or someone who has drugs on them?
Did you know that the Israeli BDO's receive upwards to a year to 18 months of training as compared to your two weeks?
Etc...
And usually after the second question, the TSO has presented the deer in the headlights look in perfect form and is so flummoxed that they either stop and/or move off to another location
Does the SPOT program work?
Have you caught someone other than one with a fake I/D or someone who has drugs on them?
Did you know that the Israeli BDO's receive upwards to a year to 18 months of training as compared to your two weeks?
Etc...
And usually after the second question, the TSO has presented the deer in the headlights look in perfect form and is so flummoxed that they either stop and/or move off to another location
#17
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Location: Newport Beach, California, USA
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So far, only 48 travelers out of about 132,000 who have been questioned here at Logan have refused to answer the questions, and instead their carry-on bags were physically searched.
#18
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Join Date: Mar 2004
Location: Newport Beach, California, USA
Posts: 36,062
My SOP when presented with this nonsense by a TSO is to simply ask the TSO if they are a BDO where I proceed to ask them questions like
Does the SPOT program work?
Have you caught someone other than one with a fake I/D or someone who has drugs on them?
Did you know that the Israeli BDO's receive upwards to a year to 18 months of training as compared to your two weeks?
Etc...
And usually after the second question, the TSO has presented the deer in the headlights look in perfect form and is so flummoxed that they either stop and/or move off to another location
Does the SPOT program work?
Have you caught someone other than one with a fake I/D or someone who has drugs on them?
Did you know that the Israeli BDO's receive upwards to a year to 18 months of training as compared to your two weeks?
Etc...
And usually after the second question, the TSO has presented the deer in the headlights look in perfect form and is so flummoxed that they either stop and/or move off to another location
#19
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Join Date: Jul 2005
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One, since TSOs are English only, then speaking English must be made a condition for all pax who want to fly.
Or, two, TSA must make a reasonable effort to have speakers of all the languages they would reasonably expect to see daily at their checkpoint. Otherwise a terrorist just pretends not to speak English and avoids detection. For example, at the TBIT at LAX the TSA would need speakers of all the Asian languages at the checkpoint. I am sure every day elderly Asian who speak no English come to the US to visit their grandkids.
If speaking to a BDO is a preconditon to fly, it is up to the TSA to speak the pax's language, not the other way around. Otherwise, there can be no requirement for a pax to talk to them.
#20
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#21
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#22
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I know it's sacrilegious to defend the TSA on here, but OP mentioned 3 things that the TSO in question was doing:
1. asking pax if they had any questions about the screening process
2. asking conversational questions like "are you going to Disneyland?"
3. talking about how his son was just finishing a posting to a USAF base.
Which one of these three is a violation of your rights, and how?
The TSA does plenty of things that legitimately deserve criticism, but sometimes I think that people on FT have an automatic reflex that immediately criticizes anything they do. I could post a message on here saying "Today I saw a TSO chewing gum" and immediately people would claim a violation of their constitutional rights and waste of taxpayer money.
1. asking pax if they had any questions about the screening process
2. asking conversational questions like "are you going to Disneyland?"
3. talking about how his son was just finishing a posting to a USAF base.
Which one of these three is a violation of your rights, and how?
The TSA does plenty of things that legitimately deserve criticism, but sometimes I think that people on FT have an automatic reflex that immediately criticizes anything they do. I could post a message on here saying "Today I saw a TSO chewing gum" and immediately people would claim a violation of their constitutional rights and waste of taxpayer money.
#23
Join Date: Dec 2008
Posts: 1,444
A guess only, but I get the feeling you had an encounter with a Behavior Detection Officer (BDO). Their job is in particular to observe passengers for behaviors that might signal a threat to an aircraft. Asking questions and providing advise enhances the officers ability to observe actions and reactions, and therefore assists them in their job. Being nice while doing so also helps them by not presenting a threatening presence when talking with the passengers.
Just a guess mind you, but it sounds about right to me.
Just a guess mind you, but it sounds about right to me.
#24
Join Date: Nov 2008
Posts: 3,657
I know it's sacrilegious to defend the TSA on here, but OP mentioned 3 things that the TSO in question was doing:
1. asking pax if they had any questions about the screening process
2. asking conversational questions like "are you going to Disneyland?"
3. talking about how his son was just finishing a posting to a USAF base.
Which one of these three is a violation of your rights, and how?
The TSA does plenty of things that legitimately deserve criticism, but sometimes I think that people on FT have an automatic reflex that immediately criticizes anything they do. I could post a message on here saying "Today I saw a TSO chewing gum" and immediately people would claim a violation of their constitutional rights and waste of taxpayer money.
1. asking pax if they had any questions about the screening process
2. asking conversational questions like "are you going to Disneyland?"
3. talking about how his son was just finishing a posting to a USAF base.
Which one of these three is a violation of your rights, and how?
The TSA does plenty of things that legitimately deserve criticism, but sometimes I think that people on FT have an automatic reflex that immediately criticizes anything they do. I could post a message on here saying "Today I saw a TSO chewing gum" and immediately people would claim a violation of their constitutional rights and waste of taxpayer money.
Here's the problem, at least from my perspective. (Standard disclaimers apply: IANAL).
When you're interacting with a LEO, and you're a suspect in a criminal proceeding, the LEO has to inform you of that fact, and make your rights clear to you before proceeding with questioning. Thus, you're fully informed as to the intent of the questions being asked, and how your answers will be used. If you're uncertain as to how to proceed, you have every right to request legal counsel, and for the interaction to cease until that point without any consequence to you.
When you're interacting with a TSO, having one of these conversations, the situation is far different. If the TSO is a BDO, the BDO does not have to identify him/herself to you as such. The TSO does not have to tell you that the answers to your questions are being used to determine your admissibility past the checkpoint, or to determine whether you should be subjected to additional screening. It is not clear at all what the consequences are for refusing to engage in such conversation; anecdotal information suggest that at least some TSOs use such refusal as a basis for retaliatory screening or denial of admissibility (D-Y-W-T-F-T). Of course, since TSA will not publicly discuss the standards for behavioral screening, citing "SSI", there's no way to know if such TSOs are acting within or outside the scope of their duties.
(To be fair: the consequences are very different in the two situations. The LEO can arrest you. The TSO can only deny you the opportunity to make your flight --- and in the case of larger airports, perhaps only temporarily.)
In short: when a TSO begins such a smalltalk conversation with a passenger, there's no way for the passenger to know whether the TSO is honestly trying to be friendly and helpful, or whether the TSO is engaging in a criminal interrogation of a suspected terrorist. And that's sad.
#25
Join Date: Feb 2008
Location: Nashville, TN
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In short: when a TSO begins such a smalltalk conversation with a passenger, there's no way for the passenger to know whether the TSO is honestly trying to be friendly and helpful, or whether the TSO is engaging in a criminal interrogation of a suspected terrorist. And that's sad.
To me, that is scary.
Last edited by InkUnderNails; Jul 16, 2012 at 8:46 am
#26
As a woman who often travels alone, I would rather not have a discussion with a stranger about where I am traveling and what I will be doing there. Others could overhear and use the information to my disadvantage - decreasing rather than increasing my security.
I don't necessarily want to listen to some stranger blather about his kids, especially when I wish to focus removing shoes/belt/laptop, and on avoiding irradiation.
If I have questions about the security process I might ask them, or I might not, since a TSO may give an inaccurate answer - such as an assurance that the backscatter is absolutely safe. If they are patrolling in uniform, those who have questions can ask, without being prodded "Do you have questions?"
I don't necessarily want to listen to some stranger blather about his kids, especially when I wish to focus removing shoes/belt/laptop, and on avoiding irradiation.
If I have questions about the security process I might ask them, or I might not, since a TSO may give an inaccurate answer - such as an assurance that the backscatter is absolutely safe. If they are patrolling in uniform, those who have questions can ask, without being prodded "Do you have questions?"
#27
Join Date: Feb 2007
Location: SEA
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I know it's sacrilegious to defend the TSA on here, but OP mentioned 3 things that the TSO in question was doing:
1. asking pax if they had any questions about the screening process
2. asking conversational questions like "are you going to Disneyland?"
3. talking about how his son was just finishing a posting to a USAF base.
Which one of these three is a violation of your rights, and how?
The TSA does plenty of things that legitimately deserve criticism, but sometimes I think that people on FT have an automatic reflex that immediately criticizes anything they do. I could post a message on here saying "Today I saw a TSO chewing gum" and immediately people would claim a violation of their constitutional rights and waste of taxpayer money.
1. asking pax if they had any questions about the screening process
2. asking conversational questions like "are you going to Disneyland?"
3. talking about how his son was just finishing a posting to a USAF base.
Which one of these three is a violation of your rights, and how?
The TSA does plenty of things that legitimately deserve criticism, but sometimes I think that people on FT have an automatic reflex that immediately criticizes anything they do. I could post a message on here saying "Today I saw a TSO chewing gum" and immediately people would claim a violation of their constitutional rights and waste of taxpayer money.
It is not true that you could say that you saw a screening clerk chewing gum and people would claim a violation of their constitutional rights and a waste of taxpayer money. We criticize the TSA because of what it does, not because we have a reflexive hatred of it.
#28
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Join Date: Mar 2002
Location: An NPR mind living in a Fox News world
Posts: 14,343
In short: when a TSO begins such a smalltalk conversation with a passenger, there's no way for the passenger to know whether the TSO is honestly trying to be friendly and helpful, or whether the TSO is engaging in a criminal interrogation of a suspected terrorist. And that's sad.
#29
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Newport Beach, California, USA
Posts: 36,062
I know it's sacrilegious to defend the TSA on here, but OP mentioned 3 things that the TSO in question was doing:
1. asking pax if they had any questions about the screening process
2. asking conversational questions like "are you going to Disneyland?"
3. talking about how his son was just finishing a posting to a USAF base.
Which one of these three is a violation of your rights, and how?
1. asking pax if they had any questions about the screening process
2. asking conversational questions like "are you going to Disneyland?"
3. talking about how his son was just finishing a posting to a USAF base.
Which one of these three is a violation of your rights, and how?
#30
Join Date: Apr 2009
Posts: 2,195
It sounds right to me, too.
Question: What happens if I'm preoccupied or simply not interested in engaging in conversation with a TSO who, like you, I suspect is a BDO? As we both have agreed, a TSO can ask anything he or she wants. However, I am not aware of any enforceable law that requires I respond. I don't know your opinion of the the BDO program, but mine is that it's utterly ridiculous -- I've explained why in other threads and won't go into it again here. My inclination when a state actor asks me something which he has no business either asking or knowing the answer to is to say, more or less politely (depending on the question, the context, and how it's asked), "None of your business."
What happens then?
Question: What happens if I'm preoccupied or simply not interested in engaging in conversation with a TSO who, like you, I suspect is a BDO? As we both have agreed, a TSO can ask anything he or she wants. However, I am not aware of any enforceable law that requires I respond. I don't know your opinion of the the BDO program, but mine is that it's utterly ridiculous -- I've explained why in other threads and won't go into it again here. My inclination when a state actor asks me something which he has no business either asking or knowing the answer to is to say, more or less politely (depending on the question, the context, and how it's asked), "None of your business."
What happens then?


