TSA customer relations in checkpoint queue
#31
Join Date: Apr 2009
Posts: 2,195
You "might" want to read what PTravel has to say. Despite my personal misgivings about his career claims, many here believe that he is indeed an attorney and has some knowledge on the subject. Unless of course you are an attorney, which I doubt for some reason.
#32
Join Date: Oct 2009
Location: The Wilds of Virginia
Programs: Mileage Plus, Sky Miles, Air Tran A+
Posts: 38
I've never understood why the TSA doesn't seem to get it that many women aren't comfortable chatting away with strangers in strange places. Does no one in the government read the news about kidnappings and sexual assaults?
#33
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Join Date: Mar 2008
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As a woman who often travels alone, I would rather not have a discussion with a stranger about where I am traveling and what I will be doing there. Others could overhear and use the information to my disadvantage - decreasing rather than increasing my security.
I don't necessarily want to listen to some stranger blather about his kids, especially when I wish to focus removing shoes/belt/laptop, and on avoiding irradiation.
If I have questions about the security process I might ask them, or I might not, since a TSO may give an inaccurate answer - such as an assurance that the backscatter is absolutely safe. If they are patrolling in uniform, those who have questions can ask, without being prodded "Do you have questions?"
I don't necessarily want to listen to some stranger blather about his kids, especially when I wish to focus removing shoes/belt/laptop, and on avoiding irradiation.
If I have questions about the security process I might ask them, or I might not, since a TSO may give an inaccurate answer - such as an assurance that the backscatter is absolutely safe. If they are patrolling in uniform, those who have questions can ask, without being prodded "Do you have questions?"
#34
Join Date: Feb 2007
Location: SEA
Programs: Delta TDK(or care)WIA, Hilton Diamond
Posts: 1,869
Is English your native language?
#35
Join Date: Jun 2006
Location: Boston
Posts: 821
http://travel.usatoday.com/flights/s...wns/50757204/1
So far, only 48 travelers out of about 132,000 who have been questioned here at Logan have refused to answer the questions, and instead their carry-on bags were physically searched.
"If they refuse to answer, we (still) let them catch their flight," says Ed Freni, Logan's aviation director.
"If they refuse to answer, we (still) let them catch their flight," says Ed Freni, Logan's aviation director.
#36
Join Date: Jun 2004
Location: Either at the shooting range or anywhere good beer can be found...
Posts: 52,783
My SOP when presented with this nonsense by a TSO is to simply ask the TSO if they are a BDO where I proceed to ask them questions like
Does the SPOT program work?
Have you caught someone other than one with a fake I/D or someone who has drugs on them?
Did you know that the Israeli BDO's receive upwards to a year to 18 months of training as compared to your two weeks?
Etc...
And usually after the second question, the TSO has presented the deer in the headlights look in perfect form and is so flummoxed that they either stop and/or move off to another location
Does the SPOT program work?
Have you caught someone other than one with a fake I/D or someone who has drugs on them?
Did you know that the Israeli BDO's receive upwards to a year to 18 months of training as compared to your two weeks?
Etc...
And usually after the second question, the TSO has presented the deer in the headlights look in perfect form and is so flummoxed that they either stop and/or move off to another location

I too tend to not want to chat about my travel plans with strangers, figuring it's better to be safe.
#37
Join Date: Feb 2011
Location: DFW
Programs: AA EXP, MR Gold, HH Gold
Posts: 926
I'd certainly never have a chat with any TSA employee about my travel plans. Who knows what kind of shady background they have? Who knows if they're going to take some kind of criminal interest in you?
#38

Join Date: Jan 2007
Location: Laguna Niguel, CA
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that's not limited to women. I regularly respond with "I'm sorry but I don't discuss the personal details of my life with strangers". Seems to work.
#39
Join Date: Jun 2006
Location: Boston
Posts: 821
Exactly. The percentage of TSOs who have been prosecuted for crimes is far higher than the percentage of all air travelers who are terrorists.
#40
Moderator: Smoking Lounge; FlyerTalk Evangelist



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I know it's sacrilegious to defend the TSA on here, but OP mentioned 3 things that the TSO in question was doing:
1. asking pax if they had any questions about the screening process
2. asking conversational questions like "are you going to Disneyland?"
3. talking about how his son was just finishing a posting to a USAF base.
Which one of these three is a violation of your rights, and how?
The TSA does plenty of things that legitimately deserve criticism, but sometimes I think that people on FT have an automatic reflex that immediately criticizes anything they do. I could post a message on here saying "Today I saw a TSO chewing gum" and immediately people would claim a violation of their constitutional rights and waste of taxpayer money.
1. asking pax if they had any questions about the screening process
2. asking conversational questions like "are you going to Disneyland?"
3. talking about how his son was just finishing a posting to a USAF base.
Which one of these three is a violation of your rights, and how?
The TSA does plenty of things that legitimately deserve criticism, but sometimes I think that people on FT have an automatic reflex that immediately criticizes anything they do. I could post a message on here saying "Today I saw a TSO chewing gum" and immediately people would claim a violation of their constitutional rights and waste of taxpayer money.
#41
Join Date: Feb 2011
Location: DFW
Programs: AA EXP, MR Gold, HH Gold
Posts: 926
How does that work? I dropped my boarding pass once at a checkpoint and was accused of interfering with the screening process.
#42
Join Date: Jun 2006
Location: Boston
Posts: 821
#43
Join Date: Apr 2009
Posts: 2,195
It is not a violation of anyone's rights for a TSO/BDO to ask you questions which are "general in nature" as if in fact a BDO, is is their job to ask simple non-invasive questions and to "try and trick you up". However, it is also within my rights not to answer them and by doing so and/or asking the TSO if they are a BDO, I am not interfering with the screening process

You may note that #17 was not hit first post. Do a search on his name and posts. He has some very interesting posts, even if I dont agree with much of what he has to say.
#44
Join Date: Jun 2012
Location: MEL, PER, PBO, occasionally ships, oil rigs and other places that no sane human being should ever find themselves
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When you're interacting with a LEO, and you're a suspect in a criminal proceeding, the LEO has to inform you of that fact, and make your rights clear to you before proceeding with questioning. Thus, you're fully informed as to the intent of the questions being asked, and how your answers will be used. If you're uncertain as to how to proceed, you have every right to request legal counsel, and for the interaction to cease until that point without any consequence to you.
#45
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Newport Beach, California, USA
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California State Bar No. 160552. Feel free to look me up on the California State Bar website and give me a call.

