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Originally Posted by SP03
(Post 37402423)
If you try to make a booking at the same hotel, do you see resort fee being included? That’s the best way to verify.
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Originally Posted by Need
(Post 37402435)
Can't... as Cosmopolitan is now showing "Sold Out" on all dates no matter which date you enter. The only way to see what is included is to select the room and then click and expand the "Price Detail". But I am sure Cosmopolitan would show Resort Fee is included if it is not Sold Out (must be some kind of error) because you can go and select a Bellagio room and see that Resort Fee is included. But this Price Detail is not included in your trip confirmation email.
https://cimg4.ibsrv.net/gimg/www.fly...20e7c263d4.jpg |
I just booked the park MGM for December. The trip summary on the web page clearly states that the resort fee is included - and has a $90 "FEES INCLUDED" line for $90. If I have to pay $300 for 2 nights, no breakfast, plus and additional $90 on arrival - for a room that would have cost me $242 if I booked it on line - this will be clear that Chase is not prepared to offer this benefit. I will be very upset to pay the "fee" twice!
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Well, this is going to be fun to talk about to my administrative assistant on Monday...
I booked the Chateau Laurier via The Edit on the company card since we don't do a lot of travel and I wanted to at least clear the $250 Edit credit with it (we keep an account of these things and check this sort of spend vs personal spend on meeting with the Board Chair). No problem...except that the remains of the Chase Travel Credit (the $300) hit first. The stay is like $440. So, $289 and a bit gets taken off. Then the $250 came off. So, uh, apparently I just...netted out $90 by going on vacation? I expect we'll have some future travel expenses (and, cards on the table, I mainly had us get the card for the sign-up bonus...but also so I didn't have to fight through bookings being on my card and needing reimbursement, and the odd-and-end credits are mainly an exercise to offset the fees since I can't think of a situation where we'd put employees up in an Edit-grade hotel on a work trip), but it's still weird - I didn't expect it to process like that. |
https://cimg6.ibsrv.net/gimg/www.fly...b89019ebdf.png
Here is a copy of what they say today - I will see what the hotel says when I get there. I assume they will charge a resort fee - and I will have to argue with Chase. It's sad because I used to love this card and recommended it to others. I hope they get this all cleared up. |
I booked Bellagio with Renowned Hotels about a month ago, and the resort fee was clearly included in terms of the $ amounts, but it was just lumped into "taxes and fees". I recently rebooked due to rate drop and it is now broken out more clearly during booking as shown in the screenshot in the post above, but still not clearly stated as a resort fee in the confirmation email. I took screenshots to bring but I have read a positive DP that the Bellagio *does* know how to handle this properly unlike many other Vegas properties.
Chase honestly made a huge mistake trying to include this at booking time. Vegas hotels are generally not set up to handle this. This is why even FHR prepaid bookings in Vegas do NOT include the resort fee and state clearly that it's part of the amount due at hotel. Honestly amazing how many issues there are with this rollout because it's the easiest thing to pull off in the world. The POR should have just been "copy FHR". |
Originally Posted by nexusCFX
(Post 37402618)
...
The POR should have just been "copy FHR". |
Originally Posted by friedablass
(Post 37404184)
That would certainly be wonderful, especially the guaranteed 4 pm checkout which is glaringly missing from The Edit program.
If you look at the Intercontinental in SG, it lists it in the banner differently than normal. I would imagine it's something to do with their IHG partnership but I am not sure how widely available it is. Here's some examples I've found in the IHG group: IC SG - guaranteed 4PM IC Strings Tokyo - guaranteed 4PM Six Senses Laamu - guaranteed 3PM Six Senses Rome - guaranteed 3PM Regent HK - guaranteed 3PM I have seen nothing but "if available" for non IHG. https://cimg1.ibsrv.net/gimg/www.fly...90543be81b.png |
Originally Posted by steves
(Post 37402570)
https://cimg6.ibsrv.net/gimg/www.fly...b89019ebdf.png
Here is a copy of what they say today - I will see what the hotel says when I get there. I assume they will charge a resort fee - and I will have to argue with Chase. It's sad because I used to love this card and recommended it to others. I hope they get this all cleared up. |
Another huge difference between the AMEX program and Chase. If you need to change your date with AMEX…or rebook the same hotel because it has a rate drop, you can do so without rebooking. With Chase I need to totally rebook. This makes a huge difference if you pay for, and get the credit for, a booking in the Jul-Dec 2025 category, but need to make a change after December 2025. Because it is now rebooked in 2026, I imagine Chase will clawback the credit, since the booking you made in 2025 was canceled. Whereas AMEX doesn’t make you rebook to change a date.
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Originally Posted by happy10345
(Post 37404482)
Another huge difference between the AMEX program and Chase. If you need to change your date with AMEX…or rebook the same hotel because it has a rate drop, you can do so without rebooking. With Chase I need to totally rebook. This makes a huge difference if you pay for, and get the credit for, a booking in the Jul-Dec 2025 category, but need to make a change after December 2025. Because it is now rebooked in 2026, I imagine Chase will clawback the credit, since the booking you made in 2025 was canceled. Whereas AMEX doesn’t make you rebook to change a date.
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Originally Posted by friedablass
(Post 37404765)
With Amex you can only do a change of date to the same hotel, but if you want to go to another property you also need to cancel and rebook just like with Chase. For both Amex and Chase, they don't claw back your credit if you do that even if it's the next year or half year, if you do an immediate rebooking after you cancel.
Edit credit cancelation question : r/ChaseSapphire Cancelled a stay and the credit was reversed a few days later. I rebooked another edit hotel same day as cancellation so will see if the credit gets reapplied automatically. |
Originally Posted by Caspavio
(Post 37405422)
i had a clawback when i cancelled to change date. there are other similar DPs online, so things may have changed
Edit credit cancelation question : r/ChaseSapphire Anyhow: the rate continued to drop as we got closer and closer to travel time, so I had several opportunities to rebook. I, too, was afraid of a clawback of the $100 and it being a nightmare to sort it out after the fact with Chase (I hate that with Chase I can't just chat to a CSR rather than phone in a complaint that never gets a formal response). Point is: to avoid this (and spoiler alert: it worked), I went ahead, several times, prepaying a second reservation with the same structure ($600 on CSR, balance to points). I waited for the transaction to post, and then only then cancelled the older reservation. Granted, you need to have enough runway on the cancellation date, and enough points to do what I did, but that just MIGHT be a way to deal with "changing" a reservation in 2026 after getting the credit on it in 2025. I don't think we could possibly know for sure until someone tries, early 2026. But I think this would be the best way to attempt it. |
Originally Posted by GallyChef
(Post 37405575)
Before the $250 credit went live, there was a $100 off $600 Chase Travel promo. I had booked a hotel in Germany taking advantage of that $100 credit, paying the balance beyond the $600 with points.
Anyhow: the rate continued to drop as we got closer and closer to travel time, so I had several opportunities to rebook. I, too, was afraid of a clawback of the $100 and it being a nightmare to sort it out after the fact with Chase (I hate that with Chase I can't just chat to a CSR rather than phone in a complaint that never gets a formal response). Point is: to avoid this (and spoiler alert: it worked), I went ahead, several times, prepaying a second reservation with the same structure ($600 on CSR, balance to points). I waited for the transaction to post, and then only then cancelled the older reservation. Granted, you need to have enough runway on the cancellation date, and enough points to do what I did, but that just MIGHT be a way to deal with "changing" a reservation in 2026 after getting the credit on it in 2025. I don't think we could possibly know for sure until someone tries, early 2026. But I think this would be the best way to attempt it. |
Originally Posted by Caspavio
(Post 37405585)
maybe you are right, but some earlier DPs even mentioned no clawback after cancellation, so i just cancelled and rebooked. in any case, i did everything within the same half of the year, so i expect chase will recredit the $250 anyway. the bigger concern is for those across years
The thread you linked on reddit does have DP of no clawback after canceling, but those were 2-3 months ago. There's just 1 that was a couple of days ago that wrote they had a clawback so it's still not clear. But maybe they closed the loophole of no clawback of the $250 when you cancel because people were not rebooking? So I'm assuming they take it back and then re-apply the $250 after you rebook. Just curious, what is your meter showing? |
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