Jan 10, 2017, 9:46 am
Last edit by: StartinSanDiego
This thread is now archived. The 2020 version is here: https://www.flyertalk.com/forum/chase-ultimate-rewards/1997467-sapphire-reserve-higher-annual-fee-550-lyft-doordash-benefits.html
It was a continuation of THIS discussion.
Use this thread to discuss the Sapphire Reserve card offer. There are separate threads to discuss:
$300 Travel Credit
Priority Pass
Concierge Service
Travel Insurance
Global Entry/TSA PreCheck reimbursement.
This card is subject to Chase's 5/24 policy. For information on (and discussion of) the policy, see Applying for Chase Credit Cards, 2017 onward. You can override 5/24 by having an in-branch pre-approval (only! online prequalification does NOT override 5/24), or by already being Chase Private Client (as in you see the "Chase Private Client" text on the login screen of the Chase mobile app.)
As of August 2018, all Chase Sapphire cards are (with limited exceptions) subject to an additional restriction:
See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 for details and ongoing discussion.
Landing page with bonus offer (50,000 UR after spending $4,000 in 90 days):
https://creditcards.chase.com/credit...04&IS2F=Y71UH0
Application page: https://applynow.chase.com/FlexAppWe...304&PROMO=DF01
100,000 UR points is worth $1,000 as statement credit, $1,500 when used for travel through the Chase portal, or potentially more if transferred to a partner.
Card features are here: https://www.chase.com/card-benefits/...reserve/travel. The card's Priority Pass includes unlimited guests. (verified in Post #2635 ; also verified by Chase)
Chase Sapphire Reserve Ultimate Rewards Program Agreement
https://chaseonline.chase.com/resources/RPA0511_Web.pdf
Chase Sapphire Reserve Guide to Benefits
https://www.chasebenefits.com/sapphirereserve
The card is made of the same material as the CSP, and is being shipped UPS Next Day Air.
How to determine your account number, expiration date, and shipping date before receiving the card
(** Note that this no longer seems to work checking on 5/18 - the account number in the secure message header is XXXXXX'd out except for last 4 digits)
(** Also I do not see any recent comments 5/18 on timely shipping or shipping method)
1. Send a secure message (SM) from the account. A common SM would be to ask about the sign-up bonus and last day to complete the spend requirement (which appears to be approximately 3.5 months from the date of approval).
2. Check the Sent Messages folder, and the full account number will be listed in the header of the message that you just sent. The number starts with 414720.
3. The expiration date is five years from the month of approval. So, if you were approved on August 31, 2016, your expiration date will be August 2021.
4. CVV2 number is not available, so if a merchant requires it for payment, you must wait for the physical card.
5. According to many reports, the card is not activated until it is shipped, which happens to be via UPS Next Day Air Saver (if shipped on Friday, you will not receive the card until Monday or the next business day). To find out when it is shipped, go to My UPS and sign up for a free account. You'll be notified when a shipment is destined for your address.
6. Contrary to what the customer service rep may tell you about the delivery of the card—such as the card will take 1-2 weeks or that expedited shipping is not available—the card is actually expedited and shipped via express shipping, as mentioned in #5. There is no need to ask for expedited shipping.
Priority Pass Select
Click HERE to read the separate thread discussing this benefit.
As soon as the account shows up online:
1. Click on Go To Ultimate Rewards.
2. Scroll down to the very bottom left and click on "Card Benefits"
3. Activate Membership to request card.
4. Card will take 1-2 weeks and can't be expedited, but members have reported success in charging the lounge access to the card and requesting a refund from Customer Service.
5. PP cards will be issued for the account holder and any AU(s)
6. According to Chase, CSR's PP membership includes guest access.
Duplicate Card
1. If you receive the plastic card, wait for the metal card to arrive automatically.
2. If you receive the metal card, send SM or call to request plastic card (for use with overseas merchants that require a card imprint, because you hate metal cards, whatever).
3. DO NOT request a replacement card (especially under any pretense that the card was lost or misplaced).
4. Both cards will have the same number, expiration and CVV. Both cards will work.
5. It appears that all CSR cards are sent overnight once produced, including the plastic 'replacement' cards. No need to request expedited shipping.
How to get bonus points on the first statement
Act very quickly; you may have less than a week. It depends on the timing of your first statement and when you receive the card. 4K in spending has to clear (not pending) about a week before the statement cuts in order to get the bonus points on that statement. Under "account details" you can see your first payment due date. Your closing date is usually three calendar days after your due date. For instance, if your very first bill is due October 20 that statement would close on September 23, and spending would have to clear by approximately September 16 in order to get the bonus points.
It was a continuation of THIS discussion.
Use this thread to discuss the Sapphire Reserve card offer. There are separate threads to discuss:
$300 Travel Credit
Priority Pass
Concierge Service
Travel Insurance
Global Entry/TSA PreCheck reimbursement.
This card is subject to Chase's 5/24 policy. For information on (and discussion of) the policy, see Applying for Chase Credit Cards, 2017 onward. You can override 5/24 by having an in-branch pre-approval (only! online prequalification does NOT override 5/24), or by already being Chase Private Client (as in you see the "Chase Private Client" text on the login screen of the Chase mobile app.)
As of August 2018, all Chase Sapphire cards are (with limited exceptions) subject to an additional restriction:
The product is not available to either (i) current cardmembers of any Sapphire credit card, or (ii) previous cardmembers of any Sapphire credit card who received a new cardmember bonus within the last 48 months.
Landing page with bonus offer (50,000 UR after spending $4,000 in 90 days):
https://creditcards.chase.com/credit...04&IS2F=Y71UH0
Application page: https://applynow.chase.com/FlexAppWe...304&PROMO=DF01
100,000 UR points is worth $1,000 as statement credit, $1,500 when used for travel through the Chase portal, or potentially more if transferred to a partner.
Card features are here: https://www.chase.com/card-benefits/...reserve/travel. The card's Priority Pass includes unlimited guests. (verified in Post #2635 ; also verified by Chase)
Chase Sapphire Reserve Ultimate Rewards Program Agreement
https://chaseonline.chase.com/resources/RPA0511_Web.pdf
Chase Sapphire Reserve Guide to Benefits
https://www.chasebenefits.com/sapphirereserve
The card is made of the same material as the CSP, and is being shipped UPS Next Day Air.
How to determine your account number, expiration date, and shipping date before receiving the card
(** Note that this no longer seems to work checking on 5/18 - the account number in the secure message header is XXXXXX'd out except for last 4 digits)
(** Also I do not see any recent comments 5/18 on timely shipping or shipping method)
1. Send a secure message (SM) from the account. A common SM would be to ask about the sign-up bonus and last day to complete the spend requirement (which appears to be approximately 3.5 months from the date of approval).
2. Check the Sent Messages folder, and the full account number will be listed in the header of the message that you just sent. The number starts with 414720.
3. The expiration date is five years from the month of approval. So, if you were approved on August 31, 2016, your expiration date will be August 2021.
4. CVV2 number is not available, so if a merchant requires it for payment, you must wait for the physical card.
5. According to many reports, the card is not activated until it is shipped, which happens to be via UPS Next Day Air Saver (if shipped on Friday, you will not receive the card until Monday or the next business day). To find out when it is shipped, go to My UPS and sign up for a free account. You'll be notified when a shipment is destined for your address.
6. Contrary to what the customer service rep may tell you about the delivery of the card—such as the card will take 1-2 weeks or that expedited shipping is not available—the card is actually expedited and shipped via express shipping, as mentioned in #5. There is no need to ask for expedited shipping.
Priority Pass Select
Click HERE to read the separate thread discussing this benefit.
As soon as the account shows up online:
1. Click on Go To Ultimate Rewards.
2. Scroll down to the very bottom left and click on "Card Benefits"
3. Activate Membership to request card.
4. Card will take 1-2 weeks and can't be expedited, but members have reported success in charging the lounge access to the card and requesting a refund from Customer Service.
5. PP cards will be issued for the account holder and any AU(s)
6. According to Chase, CSR's PP membership includes guest access.
Duplicate Card
1. If you receive the plastic card, wait for the metal card to arrive automatically.
2. If you receive the metal card, send SM or call to request plastic card (for use with overseas merchants that require a card imprint, because you hate metal cards, whatever).
3. DO NOT request a replacement card (especially under any pretense that the card was lost or misplaced).
4. Both cards will have the same number, expiration and CVV. Both cards will work.
5. It appears that all CSR cards are sent overnight once produced, including the plastic 'replacement' cards. No need to request expedited shipping.
How to get bonus points on the first statement
Act very quickly; you may have less than a week. It depends on the timing of your first statement and when you receive the card. 4K in spending has to clear (not pending) about a week before the statement cuts in order to get the bonus points on that statement. Under "account details" you can see your first payment due date. Your closing date is usually three calendar days after your due date. For instance, if your very first bill is due October 20 that statement would close on September 23, and spending would have to clear by approximately September 16 in order to get the bonus points.
Chase Sapphire Reserve (CSR) 2017-2019, archived
Jan 3, 2018, 11:51 pm
#721
Join Date: Sep 2012
Posts: 4,431
The cancellation policy is in the terms and it's 30 days from the statement date, though I've read reports of difficulty getting Chase to honor it beyond the 30 days from posting. The downgrade/product change policy is not published but you get 60 days for a full refund and pro-rated after that. I always advise using annual fee posting date as the starting point before adding 30/60 days to be safe.
Jan 4, 2018, 7:36 am
#722
Join Date: Sep 2011
Posts: 1,857
Every report I've seen indicates that it would be foolish not to get the $300 airline credit before downgrading. In fact, I've seen one report of a Chase phone rep recommending this.
Jan 21, 2018, 11:07 pm
#723
Join Date: Jan 2004
Location: LHR, SEA, ZRH
Posts: 707
Hi all - been doing research on the CSR card as I'm in the market for a new card. Can anyone comment on:
- how easy it is to spend the 50k points? if it's transferrable to BA/Avios, is it just a straight 50k into my BA Exec account? how long does does the transfer take?
- how have you found their customer service? if you have to get replacement cards while abroad, for example?
- how good is their online banking / mobile app in comparison to other CCs like Capital One?
- how easy it is to spend the 50k points? if it's transferrable to BA/Avios, is it just a straight 50k into my BA Exec account? how long does does the transfer take?
- how have you found their customer service? if you have to get replacement cards while abroad, for example?
- how good is their online banking / mobile app in comparison to other CCs like Capital One?
Jan 22, 2018, 12:42 am
#724
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,195
Hi all - been doing research on the CSR card as I'm in the market for a new card. Can anyone comment on:
- how easy it is to spend the 50k points? if it's transferrable to BA/Avios, is it just a straight 50k into my BA Exec account? how long does does the transfer take?
- how have you found their customer service? if you have to get replacement cards while abroad, for example?
- how good is their online banking / mobile app in comparison to other CCs like Capital One?
- how easy it is to spend the 50k points? if it's transferrable to BA/Avios, is it just a straight 50k into my BA Exec account? how long does does the transfer take?
- how have you found their customer service? if you have to get replacement cards while abroad, for example?
- how good is their online banking / mobile app in comparison to other CCs like Capital One?
2. I've had few problems (other than the disaster that is Verified by Visa.) I find the secure message system when logged in to the Chase website to be helpful. (Never had to obtain a replacement card abroad, no experience there.)
3. I use their app mainly for tracking my credit card purchases/payments. No complaints and I can use Touch ID to log in (not a feature on some other apps I have). Can also read secure messages in the app.
Jan 22, 2018, 7:09 am
#725
Join Date: Sep 2015
Location: flyover country
Posts: 2,435
If it works for you, I'm happy for you. I found the secure message system to be useful when I first got a Sapphire Preferred card. Since Sapphire Reserve was introduced, it seems like the people at the other end either key on a specific word and reply with something that does not address my query or say to call (again with little indication that they understood why I wrote).
Jan 22, 2018, 12:25 pm
#726
Join Date: Sep 2017
Posts: 332
Quick question...How would you use CSR points with an IHG hotel? Transfer CSR to IHG site and book from there? Or just book an IHG off the Chase portal? ... (not sure if I just answered my own question but please answer anyway..Thanks )
Jan 22, 2018, 12:43 pm
#727
Join Date: Apr 2016
Location: DFW
Posts: 675
You can do either option. I usually see which option requires the least amount of points.
Jan 22, 2018, 12:46 pm
#728
Join Date: May 2013
Location: MAD
Programs: IB+, BAEC
Posts: 3,106
95% of the time it will be cheaper to use the chase portal and just use UR points directly. IHG seems to be going the way of Hilton for the value per point.
Jan 22, 2018, 2:13 pm
#729
Join Date: Sep 2017
Posts: 332
Thanks. And just one other...I'm assuming you can't transfer IHG points to Chase...?
Jan 22, 2018, 3:01 pm
#730
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
Jan 23, 2018, 9:13 am
#731
Join Date: Sep 2015
Location: flyover country
Posts: 2,435
I've never done this for a hotel. Do I make the reservation, denominated in dollars, at the portal and then pay at a rate of 1.5¢ per point at the time I make the reservation? Using the portal means taxes are included, I assume, while redeeming through the hotel program does not include taxes.
Jan 23, 2018, 10:36 am
#732
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
https://www.flyertalk.com/forum/chas...ts-2017-a.html
Chase's travel agency Connexions will shop the booking around (for their benefit, not yours) and the reservation details may not be transmitted to the hotel promptly. When it is transmitted it may well appear to be an Expedia or other agency booking, which won't be eligible for status benefits or earn rewards in many programs.
Jan 24, 2018, 1:38 pm
#733
Join Date: Sep 2015
Location: flyover country
Posts: 2,435
Thanks for that pointer, mia, as well as the synopsis. I had read some of that thread but had forgotten it.
Jan 25, 2018, 5:04 pm
#734
Join Date: Sep 2013
Posts: 1,116
Chase Sapphire Reserve Additional User
I am thinking about signing up for a Chase Sapphire card for my wife and myself.
Would we both have lounge access? Do points earn the same way on each?
For the sign up bonus do either card spend count towards it?
Would we both have lounge access? Do points earn the same way on each?
For the sign up bonus do either card spend count towards it?
Jan 25, 2018, 6:18 pm
#735
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959