May 17, 2017, 6:45 pm
Last edit by: threeoh
Overview
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Need more data on this.
Experiences:
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Need more data on this.
Experiences:
- 01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
- 02/2014 - Flight was cancelled due to weather; booked Amtrak with points, which was then delayed because of downed electrical wires; rented a car and drove home. Used print out from flightaware.com to show flight was cancelled, claimed non-points dollar amount for Amtrak ticket, got Chase (not insurance) to request receipts from vendors that weren't saved by OP. All was covered. Full report
- 04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
- 07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. Recommend keeping new and old boarding passes.
- 12/2014 - Trip delay in WAS (flight was delayed because of MX causing misconnect and overnight. Reward flight with taxes+fees on Chase card. OP + wife were covered $632 for a for a room, dinner, and taxi roundtrip from the airport. Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
- 07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
- 7/2017 - Delayed in EWR due to thunderstorms. ~$390 for hotel, uber, meals. Claim processed within a week, no issues. Full report.
- 9/2017 - Delayed in EWR due to Harvey. ~$499 for hotel, ubereats. Claim processed in 7 business days
- 1/2017 - $625 covered on two tickets on JetBlue award flight with taxes+fees on Chase in FLL. Missed connection due to Mx. Incl. $65 at Walgreens, r/t uber to hotel, uber home, $265 hotel, $180 meal. Tax, tip, and alcohol covered.
- 06/2017 - $258 covered for overnight delay hotel/dinner. Did not cover $50 to pick a seat on next day's flight. Full report
- 08/2017 - covered during ATC equipment failure leading to cancelled flight
- 08/2017 - covered with flightaware showing delay, no direct statement from carrier. Booked dummy return flight on Southwest to 'comply' with r/t requirement.
- 12/2017 - covered for forced overnight due to ATL "Power Outage". Entire ticket, including taxes, was paid for using Ultimate Reward points through my Reserve account. There was no credit card charge showing on my account.
- 1/2018 - covered for $500 including hotel tips, a drink, and minibar snacks w/ no receipt (but showed credit card statement with purchases listed)
- 1/2018 - covered rental + gas to drive to int'l gateway when feeder flight was cancelled.
- 3/2018 - covered int'l phone calls, roaming cell phone data (submitted phone bill), storage locker, and hotel.
- 4/2018 - covered hotel, meals/snacks, cold medicine, Uber ground transport for overnight due to weather. Award ticket with taxes/fees on CSR.
- 5/2018 - covered $250 in hotel, uber, two meals after missing a connection in a "painless but slightly drawn out" process. Had to request a different delay letter because first one didn't state cause of delay. Total turn-around time 40 days including re-requesting delay letter.
- 11/2018 - covered $300+ in hotel, 2 Ubers, 3 meals; did not cover seat charge or Uber home; originally booked with UR points (no CC charge)
- 7/2019 - covered $400+ in hotel, rental car, 3 meals, clothing/toiletries for me, wife and son for 24 hour delay; award tickets with taxes/fees in CSR.
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
CSP & CSR Trip Cancellation/Delay Insurance Issues/Comments (2016 - 2019)
Nov 26, 2019, 10:35 am
#1246
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
Thanks.
We have Chase S Reserve. We drove. Ultimately the flight arrived 5 1/2 hours late. So I’m guessing no claim given the 6 hour rule. Oh well.
appreciate the help
appreciate the help
Nov 26, 2019, 2:44 pm
#1248
Join Date: Jul 2010
Posts: 15
Hi all, a strike question:
I'm in France right now and December 5 keeps off one of their biggest transportation union strikes in possibly decades, with train, Paris metro, and I think Air France workers striking with no end in sight. I know most trip delay insurance insurances only cover "unannounced" strikes and not planned ones (sometimes in France they announce 1 or 2 day strikes with an end) but there's no announcement on when this will end. They're not selling train tickets for Dec 5 or 6 but they are still selling for Dec 7, when I'll be going from Lyon to Paris. Do you guys think, if they do continue to strike that day (a Saturday), Chase would refuse to cover expenses?
I'm in France right now and December 5 keeps off one of their biggest transportation union strikes in possibly decades, with train, Paris metro, and I think Air France workers striking with no end in sight. I know most trip delay insurance insurances only cover "unannounced" strikes and not planned ones (sometimes in France they announce 1 or 2 day strikes with an end) but there's no announcement on when this will end. They're not selling train tickets for Dec 5 or 6 but they are still selling for Dec 7, when I'll be going from Lyon to Paris. Do you guys think, if they do continue to strike that day (a Saturday), Chase would refuse to cover expenses?
Nov 26, 2019, 10:36 pm
#1249
Join Date: Jan 2019
Location: Sacramento
Programs: FB Silver, BA Gold; BW Diamond Select, Hilton Diamond
Posts: 156
liilak
The Chase terms do not differentiate types of strikes only "...an organized strike that affects public transportation".
You might like this site for strike status and mitigation suggestions:
https://worldinparis.com/transport-i...eling-to-paris
I would think you are covered.
The Chase terms do not differentiate types of strikes only "...an organized strike that affects public transportation".
You might like this site for strike status and mitigation suggestions:
https://worldinparis.com/transport-i...eling-to-paris
I would think you are covered.
Nov 27, 2019, 10:58 am
#1250
Join Date: Sep 2014
Posts: 2,531
Hi all, a strike question:
I'm in France right now and December 5 keeps off one of their biggest transportation union strikes in possibly decades, with train, Paris metro, and I think Air France workers striking with no end in sight. I know most trip delay insurance insurances only cover "unannounced" strikes and not planned ones (sometimes in France they announce 1 or 2 day strikes with an end) but there's no announcement on when this will end. They're not selling train tickets for Dec 5 or 6 but they are still selling for Dec 7, when I'll be going from Lyon to Paris. Do you guys think, if they do continue to strike that day (a Saturday), Chase would refuse to cover expenses?
I'm in France right now and December 5 keeps off one of their biggest transportation union strikes in possibly decades, with train, Paris metro, and I think Air France workers striking with no end in sight. I know most trip delay insurance insurances only cover "unannounced" strikes and not planned ones (sometimes in France they announce 1 or 2 day strikes with an end) but there's no announcement on when this will end. They're not selling train tickets for Dec 5 or 6 but they are still selling for Dec 7, when I'll be going from Lyon to Paris. Do you guys think, if they do continue to strike that day (a Saturday), Chase would refuse to cover expenses?
Are you staying in a hotel in either city? Are you assuming you will be trapped in Lyon and want the extra hotel nights there covered? Are you worried about your non-refundable room in Paris you won't be able to stay in? Are you worried about getting your train ticket refunded? Are you hoping it will cover a car rental, bus ticket, or plane ticket from Lyon to Paris? Are you hoping for coverage of meals you eat in your extra day(s) in Lyon? Are you hoping to have covered a change fee for your return Paris->USA flight that you will miss if the strike happens?
Last edited by threeoh; Nov 27, 2019 at 11:08 am
Nov 27, 2019, 11:15 am
#1251
Join Date: Nov 2012
Location: LAX
Posts: 301
I read through the wiki and have a report to add before I ask my question - for the following:
----
Now separately for my new question
I'm sorry if this question is super noob, but I've tried searching and googling to no avail - maybe my search terms aren't leading me down the right path. My s/o and I are taking Norwegian (that was my first mistake, yada yada, I know) roundtrip LAX-CDG-LAX in January, paid for on my CSR. I just got an email that we have been moved from our original return flight to a flight at the same time the next day - it looks like our original flight is no longer operating. Besides needing to take an extra day off work, it'll also be another night at a hotel + meals. However, given I'm being told this now (~7 weeks out), I don't know what our options are. Norwegian has no partners I can rebook on, and return flights on other carriers are many multiples of what we paid, so we'd prefer to not go that route. I know we're not eligible for EU comp due to >2 weeks out notice, and the CSR benefits guide says the benefit is only for delays not known before the trip starts, but..... does that mean I'm truly SOL? Is there nothing I can claim in this situation with all the various protections we have?
- "I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? Unknown, no reports on this thread. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could."
----
Now separately for my new question
I'm sorry if this question is super noob, but I've tried searching and googling to no avail - maybe my search terms aren't leading me down the right path. My s/o and I are taking Norwegian (that was my first mistake, yada yada, I know) roundtrip LAX-CDG-LAX in January, paid for on my CSR. I just got an email that we have been moved from our original return flight to a flight at the same time the next day - it looks like our original flight is no longer operating. Besides needing to take an extra day off work, it'll also be another night at a hotel + meals. However, given I'm being told this now (~7 weeks out), I don't know what our options are. Norwegian has no partners I can rebook on, and return flights on other carriers are many multiples of what we paid, so we'd prefer to not go that route. I know we're not eligible for EU comp due to >2 weeks out notice, and the CSR benefits guide says the benefit is only for delays not known before the trip starts, but..... does that mean I'm truly SOL? Is there nothing I can claim in this situation with all the various protections we have?
Last edited by meehgz; Nov 27, 2019 at 11:35 am
Nov 30, 2019, 12:01 am
#1252
Join Date: Aug 2012
Location: SEA
Programs: Bonvoy Gold
Posts: 1,947
8 months of back-and-forth over email finally culminated this week in a 2x $125 change fee reimbursement due to trip interruption (illness). Original flight was domestic R/T for 2x pax using AS companion fare. (AS generously allowed me to reschedule for 3 months later.)
Dec 2, 2019, 7:25 pm
#1253
Join Date: Oct 2004
Location: Greater Chicagoland Area
Programs: frontier Elite, Hertz PC
Posts: 1,455
I'm still.waiting for my Nov.5 claim for trip delay to process. I sent them the cancellation.reason form.and an explanation for the second person on ticket via email. And they never responded. I finally called last week and they said they still needed those two pieces of info. I got it to upload so now I'll wait until next week and call again.
They never even asked for more info formally. I just saw when I checked it that it was still processing and two items were supposedly awaiting upload (relationship to other traveler and cancellation reason letter). Again this was stuff I emailed to them but apparently they didn't receive...
They never even asked for more info formally. I just saw when I checked it that it was still processing and two items were supposedly awaiting upload (relationship to other traveler and cancellation reason letter). Again this was stuff I emailed to them but apparently they didn't receive...
Dec 3, 2019, 7:46 am
#1254
Join Date: Jan 2003
Location: NYC
Posts: 8,498
They never even asked for more info formally. I just saw when I checked it that it was still processing and two items were supposedly awaiting upload (relationship to other traveler and cancellation reason letter). Again this was stuff I emailed to them but apparently they didn't receive...
Dec 3, 2019, 10:34 pm
#1255
Join Date: Oct 2004
Location: Greater Chicagoland Area
Programs: frontier Elite, Hertz PC
Posts: 1,455
Just to summarize my Trip Delay claim, I filed on Nov 5 2019 for a trip delay. My flight was cancelled on a Nov 1 return and I rescheduled a return flight on the same flight 24 hours later on Frontier. (On a side note, if I had booked it via Frontier's web link to schedule on another carrier or them for up to $400 in flight, I could have booked the same flight and got it reimbursed from Frontier, thus getting the 3X CSR miles from it. Instead I eventually went to the counter and got them to book me on that flight (supposedly the last seat too). I couldn't get the exact reason out of the agent so I wasn't going to try to go nuts with the room like some people have in this thread.
I called Frontier to get the cancellation reason and they tried sending me the same form that I had been emailed and also given at the airport. It just said my flight was cancelled and gave me my options for rebooking. It wasn't until I message Customer Service via their website that I got an email stating that the reason for the delay was "Unexpected Maintenance." I printed that email to PDF and that was the last thing I got to upload Dec 1(again I had emailed it to them two weeks ago as well). Either the Dec 1 upload just got seen or they took that long to get to the email version from two weeks ago.
I claimed a car rental and gas (I was prepared with Uber screen shots showing a Surge price of $29 from LAS airport the Paris Hotel in case they tried to deny the rental). My rental and gas was only about $38 total so two Ubers would have definitely cost more.
As I might have mentioned in an earlier post, I booked the Paris (and I saved them a resort fee due to my status with CET) for $63. I claimed Mon Ami Gabi in the Paris for lunch (about $60 with tip) and Dinner at the Oyster Bar restaurant in Harrah's (about $24 with tip). I also claimed some beverages, $50 in clothes, and an Uber home. About $260 total. They reimbursed the tips (most in the thread have reported the same, but I believe there a few data points where people had that deducted from their claim).
This trip delay insurance is a great benefit. I actually hope I get a covered delay in the future. If I hadn't had an eating contest the day I returned, I would have eaten more (though it might have cost them less as I might have just gone to the Wicked Spoon Buffet at Cosmo, or I might have added another meal).
I could see burning close to the $500, though, if I had a cancellation on my Friday morning redeye (which I often do to avoid the expensive weekend nights in Vegas).
As stated in the quote above, keep checking the status of your claim as they don't really respond or keep you informed. (I will say the one other time I used this benefit, and we just claimed a $45 dinner, I filed the claim by mail and they were more responsive then with a mailed response asking for addition paperwork).
Dec 9, 2019, 4:18 pm
#1256
Join Date: Sep 2019
Posts: 48
CSR Delay Insurance for a Missed Connection
I'm flying DCA -> PHL -> SFO on AA in January with an extremely-tight layover—just 33 minutes—in PHL, on an award ticket but with fees paid on my CSR. I'm worried about missing my connection even if the flight is never formally delayed due to weather/mechanical issues, etc., but we just have to wait a few minutes for a gate in PHL or my gates end up being located far apart.
If I missed the connection, I'd almost certainly need to do an overnight in PHL or elsewhere since I'm on AA's last flight of the day to SFO. Would these be reimbursable expenses in a scenario like the one I outlined above (or even if the flights were on time but I couldn't make the connection)? What sort of proof could I show Chase that I hustled to try to make the flight, rather than lollygagging around the airport?
If I missed the connection, I'd almost certainly need to do an overnight in PHL or elsewhere since I'm on AA's last flight of the day to SFO. Would these be reimbursable expenses in a scenario like the one I outlined above (or even if the flights were on time but I couldn't make the connection)? What sort of proof could I show Chase that I hustled to try to make the flight, rather than lollygagging around the airport?
Dec 9, 2019, 4:55 pm
#1257
Join Date: Sep 2014
Posts: 2,531
I'm flying DCA -> PHL -> SFO on AA in January with an extremely-tight layover—just 33 minutes—in PHL, on an award ticket but with fees paid on my CSR. I'm worried about missing my connection even if the flight is never formally delayed due to weather/mechanical issues, etc., but we just have to wait a few minutes for a gate in PHL or my gates end up being located far apart.
If I missed the connection, I'd almost certainly need to do an overnight in PHL or elsewhere since I'm on AA's last flight of the day to SFO. Would these be reimbursable expenses in a scenario like the one I outlined above (or even if the flights were on time but I couldn't make the connection)? What sort of proof could I show Chase that I hustled to try to make the flight, rather than lollygagging around the airport?
If I missed the connection, I'd almost certainly need to do an overnight in PHL or elsewhere since I'm on AA's last flight of the day to SFO. Would these be reimbursable expenses in a scenario like the one I outlined above (or even if the flights were on time but I couldn't make the connection)? What sort of proof could I show Chase that I hustled to try to make the flight, rather than lollygagging around the airport?
In reality they seem to cover all carrier-caused delays (e.g. for crew shortage, etc.). I'm fairly confident that as long as your first flight arrives later than scheduled, even if just by a few minutes, you'll be covered (though of course I could be wrong).
I don't know what happens if your flight arrives on time (door open) but between waiting for pax in front of you, waiting for valet-checked bags, and running through the terminal you miss it anyway. If this happens please report back!
I'd ask for some kind of delay letter in the airport ("I need a delay letter / military excuse to submit to me travel insurance") and then also request one on AA's website after the fact (see wiki). See what it says for cause of delay and pick the one that seems more likely to go through with fewest raised eyebrows.
Dec 10, 2019, 8:51 am
#1258
Join Date: Sep 2019
Posts: 48
Thanks for the insight. The scenario you pointed out is exactly what I'm worried about--getting to the gate technically on time, but between waiting for other pax to deplane (I'm in the first row of Main Cabin) and possibly getting a gate-checked bag (I assume there won't be room for my carry-on, and I'd rather not check my bag in case I get stranded in PHL) not making it to the next flight before the doors close.
If anybody else has thoughts on whether this would be covered by Chase, please let me know!
If anybody else has thoughts on whether this would be covered by Chase, please let me know!
Dec 10, 2019, 1:24 pm
#1259
Join Date: Oct 2004
Location: Greater Chicagoland Area
Programs: frontier Elite, Hertz PC
Posts: 1,455
Thanks for the insight. The scenario you pointed out is exactly what I'm worried about--getting to the gate technically on time, but between waiting for other pax to deplane (I'm in the first row of Main Cabin) and possibly getting a gate-checked bag (I assume there won't be room for my carry-on, and I'd rather not check my bag in case I get stranded in PHL) not making it to the next flight before the doors close.
If anybody else has thoughts on whether this would be covered by Chase, please let me know!
If anybody else has thoughts on whether this would be covered by Chase, please let me know!
Last edited by rhwbullhead; Dec 12, 2019 at 4:44 pm
Dec 12, 2019, 1:39 pm
#1260
Join Date: Nov 2012
Location: LAX
Posts: 301
I'm sorry if this question is super noob, but I've tried searching and googling to no avail - maybe my search terms aren't leading me down the right path. My s/o and I are taking Norwegian (that was my first mistake, yada yada, I know) roundtrip LAX-CDG-LAX in January, paid for on my CSR. I just got an email that we have been moved from our original return flight to a flight at the same time the next day - it looks like our original flight is no longer operating. Besides needing to take an extra day off work, it'll also be another night at a hotel + meals. However, given I'm being told this now (~7 weeks out), I don't know what our options are. Norwegian has no partners I can rebook on, and return flights on other carriers are many multiples of what we paid, so we'd prefer to not go that route. I know we're not eligible for EU comp due to >2 weeks out notice, and the CSR benefits guide says the benefit is only for delays not known before the trip starts, but..... does that mean I'm truly SOL? Is there nothing I can claim in this situation with all the various protections we have?